Arizona Department of Administration news and views

              News and ViewS
December 2003
Volume 8 Issue 6
November 4, 2003 marked a special day for ADOA, a celebration of employee excellence. One
day each year is set aside for ADOA to recognize performance achievements at its Annual Em-ployee
Recognition Awards Ceremony. The ceremony recognizes employees for their outstanding
performance in five award categories: Supervisor of the Year, Public Service, Career Excellence,
Team of the Year and Employee of the Year.
THIS YEAR’S WINNERS ARE…
Supervisor of the Year is Mira Dobson,
Manager/Occupational Health Services, Financial Services Division
The category of Supervisor of the Year recognizes an em-ployee
who demonstrates excellence in leadership, motivation
and support of staff toward the attainment of division and de-partment
goals and positively affects employee morale.
Mira’s vision of what Occupational Health Services can and
should be is multidimensional. She views a negative situation
not as a deterrent, but as an opportunity to effect change and
uses it as a motivator and a tool to aid her in achieving a posi-tive
outcome.
She supports and encourages staff to pursue their talents and
interests and utilizes their skills to attain unit and agency
goals. She cultivates team spirit and recognizes each of her
staff as a vital component of the team by acknowledging their
individual strengths and empowering them with the responsi-bility
to make a difference within their own area of influence.
Mira became aware that Capitol Police staff were in need of
Bloodborne Pathogen training as well as Hepatitis B vaccina-tions.
She took on the project, made sure they received the
training they needed and set up a contract to provide the vac-cine
and the necessary post-exposure follow-up. Mira fosters
an environment at Occupational Health Services that enables staff to feel they are an integral part of
the team and are nurtured, supported, motivated and empowered to achieve individual and team
goals. Mira, congratulations on your accomplishments.
Public Service Award goes to Luis Garcia,
Management Services Division
The Public Service Award recognizes an employee who has
demonstrated, through volunteerism or other public service ac-tivity,
a commitment to civic responsibility, a concern for the
community and a dedication to improving the quality of life of
its residents.
Luis Garcia volunteers at St. Matthew’s Catholic Church
School. He has served on the school board and was instrumen-tal
in bringing the City of Phoenix After-School Care and the
(Continued on page 4)
“. . . I was honored and humbled . . . For
each wonderful thing my staff said about
me, I return the sincere compliments
twofold. Without a great team, there is
no leader, and I have truly been blessed
with this staff. . . “
“. . .The real feeling didn’t hit until a couple of days
later. Receiving this award makes me realize all the
time, efforts and sacrifices were well worth it! I feel
like the bunny rabbit – RE-ENERGIZED.”
VOLUME 8 ISSUE 6 Page 2
to recognize all those peo-ple
who took the time to
submit a nomination to
recognize a special team
or person. Your actions
help make ADOA suc-cessful
by building team-work
and agency morale.
Thank you for making your valuable contributions.
ADOA’s Cause for Applause in-stant
recognition pro-gram
allows us to
recognize our fellow
employees on the
spot for doing a job
beyond expectations.
This year the Cause
for Applause instant
recognition program
recognized 1,500
employees. The 135
milestones honoring years of service include:
·     58 5 Years
·     30 15 Years
·     10 25 Years
·     21 10 Years
·     13 20 Years
·       3 30 Years
Thank you all for your hard work and dedication in
serving State Government with Leadership, Pride and
Innovation.
I wish you all a happy and safe holiday.
Betsey Bayless
A newsletter for the em-ployees
of the Arizona
Department of Admini-stration
regarding
agency employees and
created by employees.
ADOA
100 N. 15th Avenue
Phoenix, AZ 85007
(602) 542-1500
Janet Napolitano
Governor
Betsey Bayless
Director
Contributing Staff
Kathe Cochrane
Editor
Shirley Alexander
MSD
Joanne Brooks
GSD
Sharon Huggins
FSD/GAO
Cheryl Judd
Capitol Police
Susan Lehr
Design/ISD
Trisha Lemon
HRD
Julie Lilleberg
FSD/Risk Mgmt.
Candee Samora
FSD/SPO
Ruth Stieger-Gentle
HRD
Betty Topar
GSD
Connie Wheeler
ISD
News & Views
Alternative Formats
This document is
available in alterna-tive
formats.
Contact
Shirley Alexander at
(602) 364-2877.
Betsey Bayless
Recognizing employees for a job well done
is happening every day and that is what
our BRAVO! Program is all about. Once a year
we like to take the time to honor those employ-ees
who have consistently gone the extra mile.
The Annual Employee Recognition Program
recognizes those outstanding individuals who
have helped achieve ADOA’s goals.
This year there were 122 nominations
submitted representing 312 employees.
All the nominees are deserv-ing
of special recognition for
their contributions. I am
proud of all of you and proud
to be associated with you.
Congratulations to all of our
nominees and award recipi-ents.
We know that 2003 was a
challenging year for ADOA
and 2004 continues to bring
more challenges for ADOA as well as for many
other agencies. We could not meet the goals we
have met and achieve the results we have
achieved without dedicated and hardworking
employees like you. I am very proud to be asso-ciated
with people who possess the kind of “can
do” attitude that our nominees possess. All of
your contributions are vital in making the De-partment
of Administration a high-performing
and well-respected agency.
Throughout my career in public service at sev-eral
different levels of local and state govern-ment,
I have always admired the day-to-day ef-forts
of those in public service. We honor your
dedicated, goal-oriented, hard work because it
inspires all of us to be better employees, public
servants, and citizens.
These annual award recipients are not nomi-nated
by management or even a management
team, but are nominated by your peers…
employees recognizing employees. I also want
Be sure to listen to The Betsey Bayless Show each Tuesday
from 7:00 – 8:00 p.m. on Radio Station KFNX -1100 AM.
Each week I discuss the hot topics of the day.
The height of your
convictions."
~William F. Scolavino
“The height of your
accomplishments will equal the
depth of your convictions.”
~William F. Scolavino
VOLUME 8 ISSUE 6 Page 3
Kindness gives birth
to kindness
~Sophocles
November/December
Milestones
Five years
ISD Dwayne Allen, Mark Clark
MSD Delbert Arnote, Charles Guig-gey,
Janet Weidman
CP Daniel Stolfa
Ten years
FSD Steve Alleman, Virginia
Bethel
GSD Eduardo Calilung, James
Stiles
Fifteen years
GSD Anita Boylan, Valerie O’Neal
CP Robert Caraway
Twenty years
ISD Sherry Auzenne, Lupe Barrien-tes
Twenty-five years
ISD Steve Weber
Thirty years
MSD Linda Conway
ADOA’s Cause for Applause instant recognition program allows us to recognize
our fellow employees on the spot for doing a job beyond expectations. The pro-gram
minimizes procedures and maximizes immediate feedback. Cause for Ap-plause
certificates are available through your division coordinator or you can find
an electronic copy on your local area network.
ADOA has other programs too. Take A Bow acknowledges employees who retire
from state service; Encore recognizes employees who celebrate a milestone anni-versary
beginning at their 5th year, then every 5 years thereafter. Divisions also
hold celebrations to recognize Employee and Team of the Quarter recipients.
December
1st – 12th The Holiday Concert Series
Capitol Tower Lobby, 10:00 a.m. – 1:30 p.m. daily
8th Tree Lighting Ceremony
Capitol Tower Lobby, 9:30 to 9:45 a.m.
Blood Drive
8:30 a.m. to 1:00 p.m.
ADOA Building Parking Lot (Bloodmobile)
Executive Tower - location TBD
18th ADOA Holiday Celebration
ADOA Lobby, 2:00 – 4:00 p.m.
January 2004
11th Rock ‘n’ Roll Arizona Marathon and Half-Marathon
Wesley Bolin Park (to downtown Tempe),
7:30 a.m. – 4:00 p.m. (see article on page 6)
Mark Your
Calendar
VOLUME 8 ISSUE 6 Page 4
(Continued from page 1)
Loyola Project programs to the school.
He is involved in activities such as the school’s Open House, the eighth-grade graduation, the athletic/sports banquet, the school
Christmas party, and chaperone duty for students participating in school activities.
He personally does cleaning, carpentry, yard care, painting, and car repair at the school. He maintains and repairs all of the
school’s equipment which has saved the church money that can be better spent on education tools.
Recently, Luis was named Athletic Director for the school managing the Sports Department. He recruits coaches, ushers the
coaches through a certification process, manages the game scheduling and team uniform inventory and mentors student-athletes.
Luis is a pillar at St. Matthew’s Catholic Church and School and he is what “public service” is all about. Congratulations Luis.
Career Excellence Award goes to Kjell Anderson,
Accounting Senior Manager, FSD/GAO/Payroll
The Career Excellence award recognizes and rewards employees who have demonstrated ex-ceptional
levels of performance within their career fields and have made an outstanding con-tribution
to the agency and its goals.
Throughout his career, Kjell has always been involved with finance. As a graduate of the
University of Utah with a Bachelor of Science Degree in Accounting, Kjell joined State serv-ice
with the Accounting Office in October 1997 as an Accountant I in the AFIS/HRMS Appli-cation
Security section, was promoted to Accountant III in March 1998, and by November
1998 Kjell was promoted to Accountant Senior Manager responsible for Central Payroll and
Operations. Currently, he is responsible for Central Payroll and the Retiree Accumulated
Sick Leave (RASL) program. Kjell has provided leadership and direction at a time when it
was needed. He has been at the forefront of implementing reorganization within the group
and with the report process. Kjell is Chairman of the Chart of Accounts Committee for the
Screen-Printing Association International, an Organizational Representative for the Boy
Scouts of America and is also very active in his church.
Kjell is service oriented in nature which is clearly reflected in his actions toward his staff, co-workers
and customers. Congratulations on your career achievements.
The Team of the Year is the Open Enrollment Team
John Sheller, Dave Weller, Marcia Jarvis, Jason Weber, and Jerry Freeman from the Human Resources
Division, and Norma Carrillo and Ralph Rodriquez from the Management Services Division
This category recognizes and rewards teams who have made exceptional con-tributions
with measurable results in improved customer service, increased
work efficiencies and commitment and cooperation for successful completion
of a project toward the achievement of division goals and objectives.
The Open Enrollment Team’s mission was to implement an exemplary Open
Enrollment for the 2002/03 plan year. They had a challenge on their hands.
The team formulated a strategy that included five key “difference makers”
which were created in response to specific problems identified in a series of
focus groups:
·    Creation of a customer satisfaction council responsible for reviewing and
modifying the open enrollment newsletters and materials and for provid-ing
constant direction throughout the open enrollment process.
·    Creation of a direct mail campaign. In previous years, the materials were
distributed to employees through the agencies. The team elected to direct
mail all material to each retiree/employee’s home.
(Continued on page 5)
“I am overwhelmed by this honor. It is my
privilege each day to work with wonderful
people. I share this recognition with them.
I was taught at an early age that service to
others is the finest form of reward.”
John Sheller stated...“I’m honored to be included with such a high quality group of men
and women. In my over 30 years of private sector experience, I never worked with a more
creative, customer-focused, “can do” group of people than those recognized by this award.”
Kathy Peckardt, Norma Carrillo, Marcia Jarvis, Jerry
Freeman, Ralph Rodriquez and Dave Weller
Not pictured: John Sheller and Jason Weber
VOLUME 8 ISSUE 6 Page 5
Photos courtesy of Ron Gag and Greg Dillard
(Continued from page 4)
·     Creation of a paperless enrollment. Many of the errors from the previous year’s open enrollment occurred in the paper
enrollment process. Forms were lost and data entry errors were prevalent. The team adopted a paperless enrollment
process that provided both web site and phone enrollment systems allowing 24/7 access to the process.
·     Creation of a dedicated Open Enrollment Call Center. The Call Center, housed at the Department of Revenue, was
staffed with ten temporary employees who answered open enrollment questions before, during and after the enrollment
period. In the process they freed up existing benefits operational staff to concentrate on improved daily support for cus-tomers.
·     Improved communications. To improve communications, the team sent four newsletters to employees/retirees prior to
open enrollment to prepare them for an easy and smooth enrollment. The team also took their show “on the road” hold-ing
21 Benefit Information Forums in six different locations statewide. These forums provided an opportunity for em-ployees
and retirees to discuss issues directly with the benefit carriers.
The results of their efforts were an 89% overall satisfaction with the open enrollment process. The Open Enrollment Team ful-filled
their mission! Congratulations on a job well done.
Employee of the Year Award goes to Laura Dillingham,
Training Officer, Arizona Government University
This category recognizes and rewards one employee in the Department who provides contri-butions
toward work force cohesiveness, pride, morale, enthusiasm, productivity, operational
improvements, continuous improvement, teamwork and customer service improving the
products and services provided by ADOA.
Laura exemplifies customer service, teamwork and communications on a daily basis. She
provides consulting, facilitation, training, focus groups, team building and professional ex-ecutive
coaching services agencywide. These services significantly enhanced the knowledge
and skill levels of employees and contributed to their ability to attain the strategic goals and
objectives of their agency. Laura always makes time to provide services based on the cus-tomer’s
needs. She has received continuous positive feedback from AzGU’s internal and
external customers. Laura recognizes the value of customers and their needs both internally
and externally.
Laura has taken the lead on various projects and assignments that have led to the attainment
of team and organizational goals and objectives. Congratulations Laura on being ADOA’s Employee of the Year!
AzSPO 2003 Annual State Contract Show
The Arizona State Procurement Office’s 20th Annual State Con-tract
Show, held at the Phoenix Civic Plaza on October 21st,
was a great success! It showcased products and services
currently covered under existing statewide contracts.
Over 100 vendors participated, purchasing nearly 200
booths. Over 350 attendees stopped by throughout the day
from as far away as Flagstaff and Yuma. There were even
some visitors from out of state. Each year the show gets
better and better.
If you were unable to attend this year, you can catch the
show next year.
VOLUME 8 ISSUE 6 Page 6
GAO and AzGU Introduce Professional Development Program
The General Accounting Office and Arizona Government University recently introduced its
"No Cost/Low Cost CPA and CPE" program. The program is an innovative and unique
professional credentialing curriculum designed to enhance the quality of financial man-agement
in State government and provide significant educational benefits to employ-ees
in the State's financial community.
The essence of the program is that for no cost, or for a very low cost, qualified em-ployees
can take specialized courses which will enable them to prepare for the
CPA exam and/or take Continuing Professional Education to maintain existing cre-dentials
such as the CPA (Certified Public Accountant), CMA (Certified Management
Accountant), CGFM (Certified Government Financial Manager) and other professional designa-tions.
Participating employees can avoid costs of more than $2,000 to prepare for the CPA exam, and
save as much as $500-$1,000 per year in CPE expenses to maintain their existing credentials. In addition
to providing a substantial benefit to State personnel, the Continuing Professional Education component is
also available to employees in all of Arizona's counties, cities, towns and political subdivisions.
Additional information is available by visiting the GAO website at www.gao.state.az.us or by calling Lee
Baron, Financial Services Division, at 602-542-9997, Greg Vokoun, General Accounting Office, at 602-
542-6223 or Greg Price, Arizona Government University, at 602-771-2948.
On Sunday, January 11, 2004, Rock ‘n’ Roll Ari-zona
will “rock” through the Phoenix area. The in-augural
marathon and half-marathon will tour
through some of our most vibrant cities, including
Phoenix, Scottsdale and Tempe. The race start-line
areas will be staged from our beautiful Wesley
Bolin Memorial Park with both races merging for
one spectacular finish in downtown Tempe.
Race start times:
·     Wheelchair Race - 7:35 a.m.
·     Elite Runners - 7:45 a.m.
·     Marathon - 7:45 a.m.
·     Half-Marathon - 7:45 a.m.
Post-Race Concert
A post-race concert will be held under the stars at
Tempe Beach Park. Gates open at 5:00 p.m.
To learn more about the race, to register as a race
participant, for concert information, or to volunteer,
visit www.rnraz.com.
Beneficiaries of this race are :
The Lymphoma & Leukemia Society, Ameri-can
Stroke Foundation,
Child Help USA, and
Team Diabetes.
Weslley Bolliin Parrk iis tthe Sttarrtt Liine fforr
The Rock ‘‘n’’ Rollll Arriizona Marratthons
VOLUME 8 ISSUE 6 Page 7
SHANNON MARIA CURLEY
March 12, 1971 - October 19, 2003
We remember so many wonderful things about Shannon. Here are just
a few that come to mind…
• Her bright, spontaneous smile throughout the day, no matter what
• Her love and dedication to MSD coworkers as well as vendors
• Her desire to do the very best she could, whether it was work,
parenting or play
• Her smile!
• Her love of her beautiful daughter, Alyssa
• Her love of family, hers and anyone else who was willing to share
theirs
• Her love of the Navajo culture and her desire for her daughter to
know it and love it
• Her smile!
• Her desire to better herself and make a wonderful life for Alyssa
• Her belief in education and the future education of her daughter
• The color purple
• Her smile!
• Winnie the Pooh
• Beautiful holiday decorations
• Jigsaw puzzles during her lunch break
• But what we will remember with fondness and miss the most is her beautiful ever-present
SMILE!
We’re almost at the end of this year’s State Employees Charitable Campaign.
We have had lots of fun and raised a lot of funds with the Chocolate Lovers
Fest/Silent Auction/Raffle, Tostada Fiesta (and let’s not forget “leftovers
day”), Jail and Bail, Best in Show, Rummage Sale, special
raffle items, Books are Fun and the Entertainment Books
which are still available. It’s still not too late to make a contribu-tion
- just contact your division SECC Coordinator or Diana
Sandy at 542-4804.
SECC – It’s not too late to…Give a hand, touch a heart…Together we win!
VOLUME 8 ISSUE 6 Page 8
Tech Tip
Fighting E-mail SPAM
SPAM - it wastes time and money. The Internet is relatively unpoliced, but there are measures that can
be taken on both the organizational level as well as the user level to reduce the amount of SPAM you re-ceive.
They are by no means completely effective as spammers are very clever in bypassing antispam
mechanisms. However, if undertaken, your junk e-mail may be kept down to a reasonable level.
Spammers get your e-mail address when you:
·     Put your e-mail address on a high-traffic website.
·     Post or reply to a post on Usenet.
·     Post or reply to a post on a public web-based discussion group.
·     Register your address with a website that sells lists.
·     Subscribe to a special interest site with your e-mail address.
·     Reply to an opt-out e-mail or click on an opt-out/unsubscribe link in a message.
·     Reply to a spam message—all this does is verify your address is real.
·     Post your e-mail address in a chat room.
What ADOA is doing to fight SPAM
The Information Systems Division (ISD) uses subject blocks, sender/domain blocks and real-time black-lists
to reduce unwanted e-mail, or spam. ISD continues to investigate and implement other tools to fight
SPAM as well.
What you can do to fight SPAM
Avoid attracting spammers by understanding the way spammers get your address as listed above and try
to avoid them.
Enable and use the Junk Mail Handling feature in your GroupWise 6.5 client.
Junk Mail Handling can be used to decide what is done with unwanted Internet e-mail that is sent to your
GroupWise e-mail address. Junk Mail Handling allows you to block, junk or trust senders. You can build
these lists by manually entering addresses or domains to Junk Mail Handling or you can build the list as
items are delivered to you by dragging the items to your Junk Mail folder or right clicking on an item or
group of items and selecting to junk or block the items.
When you block e-mail, the e-mail address or Internet domain is added to a Block List. E-mail that is
blocked never arrives in your mailbox. When you junk e-mail, the e-mail address or Internet domain is
added to a Junk List. E-mail that is junked is moved to a Junk Mail folder. You will need to check this
folder periodically to make sure there is nothing in the folder you really did want to receive and add that
address to your Trust List. A Trust List allows you to add addresses and domains that you never want to
block or junk.
You can also specify to junk Internet e-mail originating from all users except those in your personal ad-dress
books (including the Frequent Contacts address book). If you use this option, you should periodi-cally
check your Junk Mail folder to verify that you are not filtering messages you want.
To enable Junk Mail Handling, click on Tools, then click Junk Mail Handling... check Enable Junk Mail
List. For information about how to further set up and use the Junk Mail feature, Block lists and Trust
lists, click Help, click What's New in your GroupWise client, then click Junk Mail Handling. If you need
additional assistance please call the LAN Help Desk at 542-LANS.
VOLUME 8 ISSUE 6 Page 9
ADOA HOLIDAY ANGELS
Do you need a reminder of the true meaning of the holidays? Are you looking for a way to catch the holiday spirit? If so, become a Holiday
Angel.
In 1990, ADOA employees participated in the Salvation Army’s traditional Christmas Angel Program. At the con-clusion
of the program, Lee Baron, Assistant Director of the Financial Services Division, suggested that ADOA
look closer to home for those in need. Thus, the ADOA’s Holiday Angel program was born.
In the first year, presents were gathered then given, unwrapped, to ADOA employees needing assistance. Through
the years, due to the ingenuity of employees and the generosity of merchants, the program has grown – both in depth
and breadth.
One year, ADOA partnered with the Phoenix police, who provided abandoned bicycles. The mechanically-inclined among us
refurbished the bikes. The result? Thirty-five children received bikes, for most their first. Another year, instant cameras and
free processing were provided so that each family could capture the magic of the moment. In its 12-year history, Holiday An-gels
have collected more than 5,000 gifts and provided approximately 500 complete meals.
If you want to get involved, it’s easy and there is still time. Each ADOA division, the Governor’s Office and the Treasurer’s
Office sponsor one or more families. The goal is to provide each child with an asked-for, longed-for toy and article of clothing.
Adults receive gifts as well. The fixings for a complete holiday meal – ham, potatoes, stuffing mix, vegetables, gravy, cranber-ries
and dinner rolls – are also provided. Adding the finishing touch is a poinsettia plant or festive flowers.
Your division’s coordinator has all the information that you need.
AzGU Bertha Gonzales HRIS Becky Watson
Capitol Police Regina Weiers Human Resources Connie Geesey
Director’s Office Kathe Cochrane ISD Diana Sandy
Financial Services Steven Alleman Management Services Shirley Alexander
General Services Joanne Brooks Tucson ADOA Karen Sanger
GITA Lisa Meyerson Treasurer’s Office Blaine Vance
Governor’s Office Sheri Van Horsen
Still looking for a reason to participate? Perhaps John Kindree, Risk Management, who has been actively involved in the program
for the past eight years, can persuade you. When asked about his program experiences, John remarked, “When the divisional
representatives arrive with the gifts and cards that their divisions have collected, you just can’t believe how generous people have
been.” John continued, “And to see the look on their faces as the recipients pick up their packages and ask ‘this can’t all be for my
family, can it? It brings tears to some and others just smiles.” So, give a smile, get a smile, and get involved in Holiday Angels.
Capitol Rideshare Honored By Valley Metro
The State of Arizona Travel Reduction Programs and Capitol Rideshare were recently honored
by Valley Metro for their outstanding programs. At a luncheon hosted by Valley Metro/
Regional Public Transportation Authority, the Capitol Rideshare and the Travel Reduction Pro-grams
Office received the award for the
Most Outstanding Program in Maricopa
County. Capitol Rideshare also received
the Creative Excellence Award for this
summer’s Ozone Outlook Campaign.
Hundreds of travel reduction coordinators
throughout the Valley representing public
and private sector employers attended the
event held at the Biltmore in Phoenix.
Congratulations to the team:
Back row: David Oihus, Abby Williams, Kayelen Rolfe, John Corbett
Front row: Dora Brafford, Regina Bernal, Annette Fettig
VOLUME 8 ISSUE 6 Page 10
Ask the Experts
Spotlight on General Services Division, Facilities Operations and
Maintenance (FOAM)
What do you think ADOA employees would find most surprising about FOAM?
That FOAM has responsibility for 91 buildings totaling three million square feet! The properties consist of offices,
laboratories, exhibit and warehouse space; equipment shops and parking garages/lots. Six satellite properties located
from Scottsdale to Kingman as well as the Tucson Capitol Complex are also included. The Legislature and Attorney
General also have offices in Tucson. The Tucson Capitol Complex operations mirror those of the Phoenix Capitol
Complex (HVAC, maintenance, grounds and custodial services).
How does FOAM manage all that square footage?
·    Operating engineers (Stationary Engineers) monitor all building operational functions 24/7.
·   The Preventive Maintenance Team works to check mechanical and electrical components, change air fil-ters,
clean coils, and clean vents from 11:00 p.m. to 7:00 a.m.
·   A team of night-shift maintenance personnel perform the same work as their day shift counterparts from
2:30 p.m. to 12:30 a.m. They also perform work that must be done while buildings are unoccupied.
What about the landscaping? Who determines what and when we do this?
Grounds maintenance and landscaping for the 127 acres of the Phoenix Capitol Complex have seasonal demands
coupled with the varied needs of numerous special events held in Wesley Bolin Plaza and the surrounding grounds.
In recent years FOAM has implemented a staged plan to shift from lawns, trees and plantings that require high mois-ture
to arid species that thrive in our desert southwest. FOAM’s efforts were recognized with the prestigious Briggs
and Stratten “Top Ten Lawns in the United States” award and special recognition from Governor Jane Hull.
What is the “Custodial Team”?
The “Professional Services Custodial Team” is the first model team for the Custodial Unit. The team consists of a
staff that is committed to establishing a solid foundation for success. Building on that foundation, they developed an
assembly-line process in which each team member focuses on one task ensuring that task is performed at the high-est
level of efficiency. Each team member is accountable for the reputation and success of the team.
What does HVAC mean anyway?
Heating, ventilation and air conditioning.
Why isn’t the ADOA building managed by FOAM?
The ADOA and ADEQ Buildings were built with private funding (OPUS) with long-term leases to the State. OPUS
manages and maintains these buildings along with their parking garages/lots and associated building systems.
Is FOAM responsible for all exterior flags in the ADOA Building System in the Capitol Complex?
Yes. FOAM has the responsibility to fly all exterior United States, Arizona and military flags. Flags are flown, main-tained
and retired according to established protocol. Commemorative flags are flown by special request. For more
information on flags and flag protocol, contact FOAM at 602-542-0692.
How does FOAM track maintenance and work orders for all 91 buildings?
FOAM has implemented current technologies in the management of daily operations using a computerized mainte-nance
management system (CMMS) MP2 to track the history of every activity from the initial work request to the fin-ished
product. It lists all equipment and tracks how often a piece of equipment breaks down or requires repair which
helps prevent costly breakdowns due to foreseeable equipment failure.
FOAM has implemented, in conjunction with the other sections of General Services, a computerized preventive main-tenance
system (CPMS) to list each building in the ADOA Building System along with pertinent information such as
size, location, type and facility condition assessments to enable preparation and justification of future funding needs.
The system also documents deferred maintenance in each building and coordinates project activity with the ability to
group “like” projects or needs for cost savings through volume purchasing discounts.
How do we get in touch with FOAM if we have a maintenance problem and need to put in a work order?
FOAM has a Customer Call Center staffed from 8:00 a.m. to 5:00 p.m. daily at 602-542-4594. The call distribution
system also gives you the option to leave an after-hours work request, check the status of a work order or to leave a
message. Work requests can also be e-mailed to gsdcustomer.support@ad.state.az.us. After-hours emergency
calls are automatically routed directly to on-duty FOAM personnel.
VOLUME 8 ISSUE 6 Page 11
Division New Team Members Good-Bye, Good Luck
Capitol Police · Ida Camacho transferred from ADOT · Robert Chavez transferred to Registrar
of Contractors
Financial Services · Donna Boone left state service
· Joel Grub left state service
· Mary Ryan left state service
· John Schutter left state service
· Michele Walker left state service
General Services · Rene Castillo reinstated · Michael Bettencourt left state service
· Ruby Lawrence left state service
· Paul Lopez retired
HRIS · Duane Pruett left state service
Information Services · James Hindman left state service
Management Services · Sally Baker transferred from ADEQ
· Michelle Brooks transferred from FSD
· Joseph Hagood left state service
· Ernest Thompson left state service
Director’s Office · Angela Fischer transferred from
AHCCCS