Annual report / Arizona State Board of Funeral Directors and Embalmers

              ARIZONA STATE BOARD OF
FUNERAL DIRECTORS AND EMBALMERS
ARIZONA STATE BOARD OF
FUNERAL DIRECTORS AND EMBALMERS
2002 BOARD MEETING SCHEDULE
January 15th May 21st September 17th
February 19th June 18th October 15th
March 19th July 16th November 19th
April 16th August 20th December 17th
(Tele-Conf)
1400 W Washington
Room 230
Phoenix, AZ 85007
(602) 542-3095
FAX (602) 542-3093
Welcome to 2001 and this edition of the 7th Board Bulletin.
This publication offers the Board’s 2001 Annual Report, and other
information specifically designed to increase the level of licensee and public
awareness relative to the responsibilities and obligations of both. The Board
will make every effort possible to assure current issues that impact on licensees
and consumers alike are disseminated in an expeditious manner.
Anticipated modifications in the Federal Trade Commission (FTC) Funeral
Rule failed to materialize and essentially all is status quo with no immediate or
future changes in sight. Many states are legislatively attempting to revise or
amend existing merchandisers rights such as retail casket sellers to provide
funeral goods to consumers. Members of the Death Care Industry are not against
those that provide funeral goods, however; most feel that providers of death care
products should be on the “same playing field” as those whom are regulated.
Regulatory agencies throughout the nation bring out an overwhelming
consensus in terms of fair and equal regulation of these retailers but legislative
revision does not come easy.
The “optimum law” notion or ideal does not exist in our society. It is
impossible to create a law that will adequately extend to all situations. We as
citizens of the greatest nation in the world should make every effort to work
within the guidelines and pursue changes when necessary. Current State
Statutes although not perfect, provide for fair and equitable management of the
State’s Funeral Industry. The finalization and revision of the remaining State
Board rules should also enhance existing laws.
It is very easy for one to remain quietly in the background and criticize the
system for what appears to be inadequacies and failures due to oversight,
neglect, or lack of knowledge and correct information. However, one of the
most difficult actions one can take is to stand up and be heard for what one
believes is right or address an issue that possibly could improve an existing
condition. The old adage, “If you have a problem, be part of the solution not the
problem” holds true especially in our industry. Lately, I have observed many
favorable changes within the industry and I am proud to be part of such a
dynamic era. The cooperation between licensees and the Board Staff have
created a working environment that is totally synergetic to the benefit of
consumers and industry members. The Board’s Staff stands committed to
providing only optimum service to all those it serves.
Thank you and have an outstanding year!
        	
   
  
       
   
FUNERAL DIRECTOR
PRESIDENT
            
CONSUMER MEMBER
SECRETARY
      
               
FUNERAL DIRECTOR
TREASURER
           	 
FUNERAL DIRECTOR
MEMBER
          
   
FUNERAL DIRECTOR
MEMBER
    
    
  
 
CONSUMER MEMBER
MEMBER
  
        
  
CONSUMER MEMBER
MEMBER
   !!
     !   " 	  
EXECUTIVE DIRECTOR
  #"        "  

DEPUTY DIRECTOR
      $% &  	     

COMPLIANCE
ADMINISTRATOR
     #       "
ADMINISTRATIVE
ASSISTANT II
Page 14
A MESSAGE FROM THE BOARD PRESIDENT
As a board, with very few exceptions, we continue to see a willingness of the professional we oversee to
comply with the expected state standards. The staff of the state board has shared with us that the prevailing attitude
of those they visit is a desire to be knowledgeable about the rules and regulations the industry is subject to.
Clarification of these rules and regulations is sometimes necessary by the board and staff. The best advice I can give
to our establishment is please call the board’s office if you have a question. The role of this board is to help each of
you to be in compliance by means of education and clarification.
These are two things that the board cannot compromise. The first is legality. In other words, does it comply
with the statutes and rules we have an obligation to uphold? The second is whether or not it is ethical. Did the
actions of the licensee meet the standards of decency, respect, and sensitivity that are set forth and expected?
We trust that when a dispute between a consumer and a licensee is unresolved, this board will act in the best
interest of what is legal and fair in that particular situation. We have an obligation to protect the integrity of the
system that governs us. We individually and collectively believe in the work that this board has been appointed to
do.
I commend our staff. We are fortunate to have quality, caring individuals that work for the good of this
industry and on behalf of the board. We have a model system, but this system is not perfect. We are committed to
make it better for all involved. Our staff and the work they do is respected and emulated across the country by those
both in and out of our industry. Under the capable leadership of Rudy Thomas and his staff, we can be proud of the
direction our industry is taking in this state.
We encourage you to communicate with the state board staff. Use this valuable resource to help you provide
quality service to those who entrust the care of their family and friends to your establishments. With the genuine
efforts of the board and staff to properly supervise and direct our industry and the sincere commitment of each of
you, the consumers in this state will be served with the dignity and respect each individual is entitled to.
Randall Bunker
President
Page 13 Page 2
BOARD VISION
To create and maintain a balance between fair and
equitable business regulation and the protection of the
public’s health, safety and welfare in the use and
purchase of goods and services required for death.
PHILOSOPHY
To maximize public protection through education and
minimal regulation.
BOARD MISSION
To maintain and enforce a set of standards that
provides protection for the health, safety and welfare
of Arizona citizens by educating the consumer and by
actively and impartially regulating those licensed to
provide funeral goods and services.
BOARD STRATEGIC PLAN GOALS
1. To ensure that where regulation is required that
consumers are only accessing licensed Businesses
or Individuals and that licenses are only granted
and renewed to competent Individuals with high
standards of professional and ethical conduct.
2. To ensure and enforce that information is made
available to both the consumer and the Licensee
that educates them to the standards of practice,
their rights and obligations.
3 To actively and impartially investigate and
resolve allegations and complaints,and provide
enforcement to protect the public from
incompetent services, unprofessional, unethical
and illegal conduct.
BOARD DESCRIPTION
The State Board of Funeral Directors and Embalmers
examines and licenses individuals who provide
funeral goods and services. The Board also accepts
complaints against licensed and unlicensed
individuals and businesses, investigates allegations,
and forwards complaints on felony discovery to
prosecuting authorities. The Board oversees
approximately 1300 licensees practicing in the state,
and serves all Arizona citizens who receives funeral
goods and services.
BOARD STATUTORY FUNDING
FORMULA
ARS 32-1308 requires that all fees and revenues
accruing to the Board be paid to the State Treasurer.
Ninety percent of the fees are paid to the Board’s fund
to cover operational fees and one hundred percent of
civil penalties are deposited in the State’s general
fund. For Fiscal year 2001, ninety percent represents
the Board’s appropriated budget of $253,000 however
nearly $277,000 was collected. With ten percent at
approximately $28,000, plus civil penalties estimated
at $1,200, the Board is returning at least $29,000 to
the State’s general fund.
BOARD COMPOSITION
The Board is comprised of four qualified and
practicing funeral directors and three consumers, one
of which must be the owner or manager of a business.
Members areappointed by the Governor and serve
four year terms with annual elections for President,
Secretary and Treasurer.
2001 Annual Report
Reporting Period January 1, 2000 through December 31, 2001
2 0 0 1 A N N U A L R E P O R T
Active Crematory List
(40)
Apache Junction Crematory
Arizona Cremation Services
Best Funeral Services, Inc
Bradshaw Crematory, LLC
Bring’s Crematory
Camino del Sol Crematory
Desert Lawn Crematory
Desert Rose Crematory & Burial
Desert Lawn Memorial Park
Deca Cremation Services
El Encanto Memorial Cremation-Dodge
El Encanto Memorial Cremation-Avalon
East Valley Crematory
Evergreen Crematory
Flagstaff Crematory
Foothills Memorial
Green Acres Mortuary & Cemetery, Inc
Greenwood Memory Lawn
Green Valley Crematory
Hatfield Cremation
Lietz Crematory
Melcher’s Mission Crematory
Meldrum Crematory
Mohave Cremations Service
Mt. Meadows Memorial Park
Mt. View Cemetery, Inc
Mt. View Memorial Gardens
Paradise Memorial Crematory
Parker Funeral Home
Ryzek Yuma Mortuary & Crematory
Sedona Funeral Home
Serenity Mortuary Services, Inc
South Lawn Memorial/Tucson Memorial Park
Southwest Arizona Crematory
Sunland Memorial Park, Inc
Sunrise Crematory
Sunwest Vista Crematory
Swan Crematory
Westside Crematory
White Mountain Cremation
World Trade Center and Arizona Representation
The events, which took place on September 11, 2001, will remain in our hearts and minds for an eternity.
One can only pray and ask for the blessings upon those who lost their lives and for comfort to the families
who will require the continual support of friends, family and citizens of this great nation. After thirty years
of military and law enforcement experience the sadness bestowed in my heart was one of overwhelming
sorrow and helplessness. However, it was upon receipt of information pertaining to the participation of
several of our licensed individuals that really makes me proud of our licensees and the death care industry.
Several licensees have been assisting the New York Medical Examiners office in many ways. This includes
Ground Zero Assistance, DNA cutting for identification and analysis, Medical Examiner and Landfill
assistance. Those that assisted like many others actually on the grounds reiterate the magnitude of the
damage and death from personal observations. Additionally, some of our personnel were in Pittsburgh at
the site of one of the hijacked plane crashes. We are proud of these individuals who have represented the
State in an exemplary manner. The following personnel were involved and will be on a rotational basis for
perhaps a year. Again, we thank you!
Walter Lietz Robert Vigil Herbert & Melinda Roberts
Robert Hennis Paul Wilson Personnel from Maricopa County
Robert Ziegler Robyne Bohn-Borik Medical Examiners Office
Page 3 Page 12
STAFFING & BUDGET
The Board maintains four full time positions. An
Executive Director responsible for overall
administration, a Deputy Director responsible for
investigations and continuity of operations during the
Directors absence, a Compliance Administrator
responsible for the evaluations of all licensed
establishments and an Administrative Assistant II
responsible for licensing and continuing education.
The Board was fully staffed during the reporting
period.
The Board’s appropriation for FY 2000 was
$224,200 and $252,200 for FY 2001.
ENFORCEMENT ACTIONS
The current investigative process requires
submission and evaluation of all pertinent facts to
ensure that a funeral law violation has occurred. If no
violations of funeral law are determined, it may be
possible to render assistance if requested to resolve
contractual or non-jurisdictional matters. In addition,
when applicable the matter may be referred to the
proper agency or government entity. A reoccurring
example of the above is the fact that many consumers
and employees of state agencies assume complaints
involving cemetery matters fall within the purview of
the Funeral Board.
The fact of the matter is that cemetery jurisdiction
rest with the Department of Real Estate. However,
cemetery matters are a part of the Death Care Industry
and any type of negative connotation reflects on each
and every one of us. Therefore, the Board Staff
makes every attempt to assist and assure that a
complaint relative to the cemetery is handled properly
or directed to the proper authority. Overall the
number of enforcements actions remained relative
stable with the previous years number. Complaints
submitted reflecting inadequate or poor
2001 Annual Report
Reporting Period January 1, 2000 through December 31, 2001
communications appear to be on the decline and the
majority of establishments are displaying efforts,
which truly symbolize what the industry is really all
about. When an establishment receives a telephone
from the Board Staff, it is with the hope that a
misunderstanding or lack of information can be
corrected with no further action required. However,
there will be situations where the necessary
investigative steps and statutorily prescribed
processes must take place. As stated in the past, the
Board Staff will continue to operate in a non-adversary
position and act fairly to both licensee and
consumer alike.
LAWS AND RULES
In March of 2001, time frames and several
revisions of the rules was approved by the Governor’s
Regulatory Review Council. Prior to the revisions of
the remaining rules a five-year rule review was
required and subsequently completed. At this time the
rules committee and appropriate personnel
responsible for the initial rules will be again busy
finalizing the last portion of our rules. Overall
completion of the State Board’s rules is anticipated
next year.
On July 31, 2002, the licensing of Apprentice
Embalmers will no longer be valid. Pursuant to
A.R.S. 32-1325.01 all Apprentices Embalmers who
have been registered as same for at least five
continuous years are eligible and meet some basic
requirements. The most important qualifications
noted for the new position is each person desiring to
achieve this position must first take a mandatory
review class being offered by Mesa Community
College, Mortuary Science Program. These review
classes will take place on January 12, 2002 and March
2, 2002. On March 9, 2002 an approximate one
hundred-question examination will take place. This
examination is not simply a pass-fail result orientated
process. The analysis of the examination will assist
Meldrum Mortuary
Memory Chapel Mortuary
Menke Funeral Home
Mercer Mortuary
Mesa Funeral Care
Mesa Heritage Mortuary
Messinger Fountain Hills Mortuary
Messinger Indian School Mortuary
Messinger Payson Funeral, Inc
Messinger Pinnacle Peak Mortuary
Miles Mortuary
Miles-Damron Funeral Home
Morris-David’s Safford Funeral home
Mortensen Kings Funeral Center
Mountain Shadows Funeral Home
Mountain View Memorial Gardens
National Cremation Society
Newcomer Family Mortuary & Cremation Service
Northern Arizona Cremation & Burial
Norvel Owens Mortuary
Norvel Owens Mortuary-Flagstaff
Owens Mortuary
Owens Mortuary White Mountain Chapel
Paradise Chapel Funeral Home
Parker Funeral Home
Phoenix Memorial Mortuary
Regency Mortuary
Reliance Funeral Services, inc
Resthaven Park Mortuary
Richardson Benson Mortuary
Rude Family Northwest Mortuary
San Antonio Funeral Home
San Pedro Funeral Home
Sedona Funeral Home
Shadow Mountain Mortuary
Silver Creek Mortuary
Simes Mortuary-Casa Grande
Simes Mortuary-Coolidge Chapel
Simes Mortuary-Florence Chapel
Sinai Mortuary of Arizona
South Lawn Mortuary
Stewart Chapel
Sunland Mortuary & Cremation Center
Sunrise Funeral Home
Sunset Vista Funeral Home
Sunwest Funeral Home
Superior Funeral Home
Sutton Memorial Funeral Home
Tempe Mortuary
Tuba City Mortuary
Universal Memorial Center
Universal Sunset Chapel
Valley Funeral Home
Valley Funeral Home-Eloy
Valley of the Sun Mortuary
Valley West Funeral Chapel
Webber’s Eastlake Mortuary
Westcott Funeral Home
Westcott Funeral Home CV
Westlawn Chapel & Mortuary
Whitney & Murphy Funeral Homes, Inc
Wickenburg Funeral Home
Wolfrey’s Peace Chapel
Wyman Cremation & Burial Chapel
Yuma Mortuary & Cremation, Inc.
Active Establishment
Endorsement Licensee
(30)
A L Moore-Grimshaw Mortuaries
A L Moore-Grimshaw Mortuaries
Adair Funeral Homes-Avalon
Adair-Funeral Home-Dodge
Adair’s Carroon Mortuary
Arizona Mortuary University Chapel
Bloom Funeral Chapel
Camino del Sol Funeral Chapel & Cremation
Carr Tenney Funeral Home
Carrillo’s Tucson Mortuary, Inc
Chapel of the Chimes
East Lawn Palms Mortuary
Flagstaff Mortuary
Green Acres Mortuaries & Cemeteries, inc
Hatfield Funeral Home, Inc
Heather Mortuary
Johnson Mortuary & Desert Lawn Memorial Park
Kammann Mortuary
Lakeshore Mortuary
Lundberg Mortuary White Rose Chapel
Melchers Mortuary Mission Chapel & Crematory
Memory Chapel Mortuary
Menke Funeral Home
Mesa Funeral Care
Mortensen Kings Funeral Center
Mountain View Memorial Gardens
National Cremation Society
Newcomer Family Mortuary & Cremation Service
Parker Funeral Home
Resthaven Park Mortuary
2 0 0 1 A N N U A L R E P O R T
Page 11 Page 4
those proctoring the practical exercise in measuring
the knowledge and qualifications of potential
Embalmers Assistants. Essentially, the review is again
mandatory and the examination will be utilized in
determining if that person is qualified to embalm
without supervision. Eligible personnel shall be
notified of exact times and location. If you have any
questions or concerns, please contact the State Board
Office.
LICENSING ACTIONS
During the reporting period, in addition to over
1300 renewals, the Board also issued:
59 Funeral director licenses
49 Embalmers
2 Pre-need salespersons registration
26 Establishment licenses (includes new/and
location changes, ownership
3 Crematory Licenses
21 Interns
5 Multiple Funeral Directors
9 Interim Permits
The Board’s Staff cannot express the importance
of utilizing A.R.S. 32-3265.01 (Immunity Document)
and most importantly, assuring the correct use of the
statute. For example, a signed dated prearranged
cremation plan by funeral trust or insurance will not
suffice under current law. You will not be protected
under the immunity doctrine because you have failed
to include the necessary language on a separate sheet.
The Board’s Staff recommends that in addition to a
completed prearranged plan that you include not only
the authorization for cremation, burial, or embalming
and include as a separate document the language of
A.R.S. 32-1365.01 to avoid future problems.
Remember, anyone can challenge your decision but
maintaining proper documentation under the law will
prevent headaches and additional out of pocket
expenses. All of our licensee’s and establishments
must understand the value of the law and we must
attempt to maintain uniformity throughout the State to
assist you. Therefore, once again we feel that it is
imperative that the Staff includes a copy of the statute
as it appears and invite anyone to call the office if
there are any questions or concerns.
IMMUNITY DOCUMENT A.R.S. 32-1365.01
A legally competent adult may prepare a written
statement directing the cremation or other lawful
disposition of the legally competent adult’s remains.
This written statement may but need not be part of the
competent adult’s will.
The legally competent adult shall sign and date the
document. The document shall be notarized or
witnessed in writing by at least one adult affirming
that the notary or witness was present when the
competent adult signed and dated the document and
that the competent adult appeared to be of sound mind
and free from duress at the time of execution of the
document.
The document of immunity conforms to this
section in authorizing a crematory, cemetery or funeral
establishment to carry out the wishes of the competent
adult who is the subject of the document. It is not
necessary for a crematory, cemetery or funeral
establishment to obtain the consent or concurrence of
any other person when it cremates or provides for the
lawful disposition of a dead human body.
The legally competent adult must provide
financial arrangements so a crematory, cemetery and
funeral establishment can execute the adult’s wishes
as expressed in the document.
A crematory, cemetery or funeral establishment
that cremates or provides the lawful disposition of a
dead human body in good faith as per an apparently
genuine document executed pursuant to this section is
immune from criminal and civil liability and is not
subject to professional discipline. Document
execution must be made in good faith.
Krizak, Kevin
Moellman, Robert
Noecker, R
O’Banion, I Elaine
Pearson, Jacqueline
Rosefsky, Linda
Sedlmayr, Roger
Wells, Maceo
Active Establishment
Licenses
(152)
A L Moore-Grimshaw Mortuary
A L Moore-Grimshaw Mortuary-Sunnyslope
Abbey Funeral Chapel
Adair Funeral Home-Avalon
Adair Funeral Homes-Dodge
Adair’s Carroon Mortuary
Adobe Chapel Funeral Home
All Care Cremation and Burial Services
Apache Junction Mortuary
Arizona Aftercare
Arizona Mortuary University Chapel
Arizona Ruffner Wakelin Funeral Home
Arizona Wakelin Bradshaw Chapel
Best Funeral Home
Best Funeral Services, Inc (N. Central Chapel)
Bisbee Funeral Home
Bloom Funeral Home
Botimer Funeral Home
Bring Broadway Chapel
Bring Memorial Chapel
Brown Page Mortuary
Brown’s Colonial Mortuary
Buckeye Funeral Home
Bueler Chandler Mortuary
Bunker’s Family Funeral Homes Caldwell Funeral
Bunker’s Desert View Chapel
Bunker’s Garden Chapel
Bunker’s University Chapel
Camelback Sunset Chapel
Camino del Sol Funeral Chapel & Cremation
Carr Tenney Mortuary
Carrillo’s Tucson Mortuary, Inc
Chapel of Prayer
Chapel of the Chimes
Chino Valley Funeral Home
Cole & Maude Chapel of the Valley Mortuary
Cole & Maud Mortuary of Casa Grande
Colorado River Cremation & Burial
Crystal Rose Funeral Home
Desert Lawn Funeral Home
Desert Lawn Memorial Chapel & Funeral Home
Desert Rose Cremation & Burial
Desert View Funeral Chapel
Dimond & Sons Silver Cell Chapel. Inc
Douglass Funeral Home
Dugan Funeral Home
East Lawn Palms Mortuary
Evergreen Mortuary Cemetery & Crematory
Falconer Funeral Home
Family Burial & Cremation Center
Flagstaff Mortuary
Fletchers Mortuary-Snowflake
Fletchers Mortuary-Show Low
Frey Funeral Home & Cremation Service
Gortarez Funeral Home
Green Acres Glendale Morturary
Green Acres Mortuaries & Cemeteries, Inc
Green Valley Mortuary
Greenwood Memory Lawn Mortuary
Greer’s Scott Mortuary & Chapel
Greer-Wilson, Funeral Home
Griffith Mortuary
Hampton Funeral Home
Hansen Arrowhead Funeral Center at Joy
Hansen Desert Hills Mortuary Memorial Park
Hansen Mortuary
Hatfield Funeral Home, Inc
Heather Mortuary & Chapel
Hepler Funeral Home
Heritage Funeral Chapel
Jensen’s Sierra Vista Mortuary
Jewkes Mortuary
Jewkes Mortuary-St Johns
Johnson Mortuary & Desert Lawn Memorial Park
Kammann Mortuary
Lake Havasu Mortuary
Lakeshore Mortuary
Lamont Mortuary
La Paz Funeral Home
Lietz-Fraze Funeral Home
Lowmans Arizona Funeral Home
Lundberg Mortuary White Rose Chapel
Lundberg’s Golden Door Chapel
Martinez Funeral Chapels
Maryvale Mortuary
Melchers Mortuary Chapel of the Roses
Melcher Mortuary Mission Chapel & Cremation
Page 5 Page 10
OTHER AGENCY IMPROVEMENTS
The State Board’s Office has finally completed the
database conversion from the prior Lotus based
system to Microsoft Access. All license are now the
same color and style throughout the state. The office
has received many calls from consumers who are very
pleased with the results. New Identification cards will
continue to be issued every renewal period and we
hope to improve the renewal process on a continual
basis. As with any new informational system minor
adjustments must be made after identification of
problems. Your patience in this year’s renewal
process was greatly appreciated.
“Compliance Corner”
Two years after legislative approval of the
position of Compliance Administrator, the state’s
funeral industry has observed many positive changes.
The initial concerns associated with an official from
the State’s Board Office examining or reviewing
licensed establishments have quickly been removed.
However, questions still exist among our licensees.
Firstly, if your establishment is called and notified of
a compliant visit and you just happen to be the first,
don’t fret! The order of compliance visits is based
solely upon the most efficient and effective means of
making the rounds in your vicinity. Secondly, unless
you are informed that there is an immediate or urgent
need for a visit then you are simply one of the annual
visits required by law. Thirdly, if a deficiency or
problem continues to surface and violations not
corrected will the appropriate disciplinary action take
place. Lastly, the purpose of the compliance visit is to
educate and notify responsible personnel of any non-compliance
or deficiencies within each establishment.
Your undivided cooperation and assistance is greatly
appreciated in achieving the most professional and
ethical death care industry in the country.
“When someone you love becomes a memory ~ the
memory becomes a treasure.”
In Memory of all the dedicated members of the
Arizona State Board of Funeral Directors and
Embalmers who worked, taught and gave of
themselves. They will be remembered and missed.
By Royce Greer
Chester Hansen, 8-5-98
William Yost, 12-28-99
James W. Sieving, 05-11-00
Cecil Ray Johnson, 06-09-00
J. Ney (Sonny) Miles, 11-29-00
George P. Peppas, 6-19-01
Howard L. Westcott, 09-22-01
Curtis Page 10-12-01
The following statistics were gathered in this time
frame.
Conventional Burials 18,148 42%
Cremations 21,623 50%
Ship Outs 3,474 8%
Total 43,245 100%
Studley, Everett
Sturdevant, Todd
Sutton, Jr., Frank
Sutton, Lorrie
Sutton, Sr., Frank
Sutton-Zorn, Jamie M
Swagerty, Fred L
Tachoir, Patrick A Jr.
Taggart, Thomas R
Talbott, Clayton L
Thompson, Marty L
Thorman, Timothy L
Thorp, Monica A
Thozeski, Kenneth
Toker, Richard
Tolman, Timothy M
Tovsen, Mark S
Tracy, Todd R
Trice, Sherman
Tweddell, Steven D
Van Natta, James, R
VanMeter, Elizabeth M
Vickers, James L
Viles, Edward A
Vining, Mark A.
Von Berbaum, Steven
Wakelin, Fred D
Waldrop, Mark C
Walker, Neil W
Wallace, Tristen
Ward, Dillis R
Warren, Brandon J
Warren, Jerry W
Warren, R Michael
Watts, Margaret M
Weaver, Kevin M
Webber, Bryan R
Webster, Christine A
Wells, Maceo H
Welsh-Reyes, Jessie
Westcott, Anthony L
Westcott, Howard L
Wheeler, Kevin A
White, Duane E
White, William L.
Whitney, Tony J
Whitwam, F Russell
Wilcox, Robert W
Williams, Gary A
Wilmot, Hal D
Wilson, Donald
Wilson, Paul L
Witkowski, Jennifer
Wolfrey, James T
Wolfrey, Michael T
Wood, George L
Wright, Ryan M
Wyman, Kenneth L
Zarzycki, Casimir J
Zelt, Stephanie
Ziegler, Robert J. Jr.
Zufelt, Jack
Active Embalmers
(35)
Bailey, Adolphus
Bell, Hugh
Bennett, James
Bernier, Ruth
Bowley, Thomas
Bown, David
Brown, David
Crown, Thomas
Domingues, Wayne
Felix, Henry
Ferrin, Doug
Friedlander, Neale P
Garriott, William
Hernandez, Ernest
Jones, Erin
Karbiner, Kennie
Lopez, Joseph
McKnight, David
Mills, Adam
Miranda-Pullen, Teri
Norton, Bart
O’Conner, Stephen
Pettis, Edward
Pritchard, Kim
Ragsdale, Hartwell
Rossman, Susan M
Schumacher, John
Shivers, Edmond
Shufran, Carrie
Smith, Julie
Trice, Sherman
Underwood, Richard
Vigil, Richard
Woodward, Douglas
Yonke, Heather
Active Multiple
Funeral Director
(15)
Adair, Arthur
Dimond, Kenneth
Hassett, James
Jewkes, Reuben
Maynez, Ronaldo
Nerison, Cameron,
Owens, Earl
Owens, Norvel
Parker, Paul
Rogers, Richard
Simes, Arthur
Stobierski, Stanley
Sutton, Frank
Wakelin, Fred
Warren, Jerry
Active Interns
(14)
Allen, David
Cahill, Susan
Douglas, Carri
Gossett, William
Kennedy, Charles
Lockard, Christopher
Miguel, JoAnn
Miller, Shawn
Rabideau, Jennifer
Robbins, Kristen
Schnepf, Jeremy D
Sheffield, Travis W
Smith, VeraAnn
Vitan. Valentin
Active Apprentices
Embalmers
(42)
Aira, Dominic
Brooks, Philip
Calza, Sergio
Carley, Alfred
Cate, Paul
Contreras, Martin
Crawford, Thomas
Dahmer, Grant
Dimond, Donald
Durham, William
Elliott, Danna
Escarcega, David
Fredley, Elmer
Gonzales, Alfred
Gortarez, Robert
Hanson, Wayne
Holden, David
Hunt, Earlene
Jayme, Guillermo
Kerkow, Weymuth
Kerr, Patricia
Kimzey, Sherri
Labajetta, Paul
Lee, Albert
Licano Carmen
Manning, Michael
Mitchell, Cleveland
Moore, Troy
Murillo, Steve
Murphy, Shawn
Owens, Clarice
Perlman, Spencer
Sherlock, Sean
Taylor, Jack
Tecku, Kathy
Thornson, Naron
Vigil, Robert
Villelas, Manuel
Von Ronne, Richard
Wilson, Scott
Woodward, Calvin
Zuniga, Alejandro
Active Pre-Need
Salesperson
(17)
Adair, Susan
Barnett, David
Bester, Eric
Beutel, James
Brown, Thomas
Dunigan, Delores
Gibson, James
Gottry, Karla
King, Carol
Page 9 Page 6
A. Programs by National Funeral Service
Organizations:
Academy of Professional Funeral Service Practice
American Funeral Consultants
National Association of Approved Morticians
National Funeral Dir. & Morticians Assoc.
Int’l Conference of Funeral Service Exam Boards
National Funeral Directors Association
Cremation Assoc. of North America
FIAT-IFTA Int’l Fed. Of Thantologist
Federated Funeral Dir. Of America
Funeral Service Educational Foundation
Jewish Funeral Directors Association
Western Cemetery Alliance
Selected Independent Funeral Homes
Order of Golden Rule
Preferred Funeral Directors International
Casket Manufacturer Association
Int’l. Cemetery and Funeral Association
B. Programs sponsored by State Associations:
Any other State Association where their State required
Continuing Education
Arizona Cemetery Association
Arizona Funeral Directors Association
C. Programs sponsored by Local Associations:
Grief Outreach Grief Network
New Song Center Lions Eye Bank
American Academy of Bereavement
Accord Aftercare Services
D. Programs sponsored by suppliers:
Batesville Dodge Chemical Company
Elder Davis Forethought
Mathews Bronze Wilbert & Company
York Products Aurora Casket Company
Options Doric Products Inc
E. Home study courses with test:
Thanos Institute: Phone 1-800-742-8257
ARC MESA Educators: Phone 1-800-597-6372
NFDA Home Study: Phone 1-800-228-6332
Funeral Ethics Association: Phone 1-217-525-1520
F. College courses
G. Hospital or laboratory based instruction
Hospice
H. Government agencies:
Board of Funeral Directors & Embalmers
Public Fiduciary
Arizona Department of Health Services
Social Security Administration
Veterans Administration
FEMA (Federal Emergency Mgt Association)
OSHA
Office of the Medical Examiner (Arizona)
I. Other:
Center for Loss & Life Transition
Diversified Environment Information Systems
Life Appreciation Training
Fountain Nat’l. Academy Professional Embalming
Skills
Risk & Insurance Management Society
Career Track, Inc. (Seminars only) SCI
Howard Perlman-Osha, Compliance & Risk Mgt.
Eloise Cole-Bereavement Specialist MKJ Marketing
Mission for Infant Survival & Stillbirth (M.I.S.S.)
Ford Schools Insurance and Securities
Great Western Insurance company
Dr. Thomas Taggart. Director, Mortuary Science
Program
REQUIRED CONTINUING EDUCATION
CATEGORIES AND HOURS
Mortuary Science 3 hours
Legal Compliance & Ethics 3 hours
Professional Development 6 hours
The Continuing Education Committee Members
Nancy Keil - Chair
Ed O’Sullivan - Committee member
Emily Ragsdale - Committee member
Dr. Bill Holt - Committee member
Patricia Keith - Board Liaison
C O N T I N U I N G E D U C AT I O N M A S T E R R E S O U R C E L I S T
Heyne, Robert
Himes, Noel
Hinderliter, Erika
Hinderliter, Forrest
Hinkle, Charles G Jr.
Holden, Lary A
Holland, Robert T
Holm, Warren G
Holt, Walter E
Holtfreter, David
Hopgood, Gerald
Hudgel, Brian P
Hudgel, Warren F
Hughes, Joyce
Hunter, Scott G
Isaak, Shirley K
Jackson, Weston
Jarvis, Todd J
Jennings, Donald E
Jensen, Richard E
Jensen, Ryan E
Jewkes, Reuben L
Johnson, Chad L
Johnson, Glenn L
Jones, Carol A
Kammann, Robert G
Kazmar, David
Keil, Nancy A
Kelleher, William J
Kellett, Rick
Kelly, Diane
Kelson, Harold G
Kerns, Donald L
Ketner, Dominique O
Killer, Tommy
Knoebel, Randolph P
Koons, Delton E
Kornegay, Joel L
Kredit, David A
Kropp, Timothy
Kuipers, Dennis
Kutch, Stacey A
Lambert, Franklin W
Lamont, Ian G
Lawrence, Lynn V
Layton, Christopher, C
Leathers, Richard A
Leinwander, Patrick J
Lietz, Walter C
Lietz-Aldridge, Kristen L
Lisauskas, Randall P
Litchey, Michael E
Livingston, Joseph L
Livingston, Timothy, R
Lopez, Javier A
Lowman, William S
Lozano, Richard A
Lutz, Adam N
MacKay, Eric
Mackenzie, Marilyn
Marshall, Jeffery L
Martinez, Tomas C Jr.
Marvella, George J
Matta, C Jerry
Mattice, Darren S
Mattice, Tracy L
Maynez, Ronaldo R
Mays, Dennis C
McBride, Brian J
McCarty, James D
McCormack, Terry M
McCready, James L
McDermott, Chris
McDonald, Maria
McFall, Albert D
McFarlane, Michael L
McGrath, Barbara L
McGucklin, Lawrence J
McGuire, Clay O
McIntire, Kendall
Mead, Daniel G
Melcher, William E
Meldrum, Mark C
Menke, George
Merrick, Charles A
Messinger, Howard K
Messinger, Paul R
Meyer, Jack M
Mitchell, Harry J
Mize, Kenneth E
Montgomery, John E
Moore, Duane L
Moore, Leland D
Morgan, Byron L
Morris, Melissa D
Mostyn, Douglas M
Motzkin, Gregory W
Mullenaux, J Cory
Munden, John D
Murphy, E Brian
Murphy, Edward W
Murphy, Stephen M
Musgrave, Floyd D
Mutton, Michael T
Nelson, Gene R
Nerison, Cameron S
Nibert, Allan L
Nicosia, Michael D
Noecker, R T
Nolan, Dennis P
O’Sullivan, Edward J
Ovsak, Robert S
Owens-Schorman, Kay L
Owens, Earl J
Owens, Kevin E
Owens, Norvel G
Palmer, Hollis K
Palmer, Merle E
Parker, Ellen S
Parker, Paul S
Pascoff, Duane
Patton, Donald L
Pauley, William R
Peebles, Lauren E
Peebles, Thomas G
Perlman, Howard S
Perlman, Jonathon H
Perlman, Raymond
Pfent, Michael D
Phifer, Kenneth N
Potts, Roger K
Poyner, David M
Presley, Michael S
Preston, James N
Raaen, David O
Ragsdale, Emily Y
Ragsdale, Lincoln J Jr.
Ralph, Dennis E
Ramirez, Evangelina
Ramirez, Sabrina
Rasmussen, Tara
Reed, Wilbert M
Reedy, Hannah S
Reel, Charles P Jr.
Reeves, James A
Reitz, James
Reynolds, Robert
Richardson, Cecil R
Richardson, Troy L
Ridgeway, John A
Riley, Richard L
Roberts, Herbert J
Rogers, Brandy C
Rogers, Richard M
Rogers, Thomas B
Rosenberg, Jack A
Ross, Edward
Rottman, Keith L
Ruby, Allan H
Rude, Steven
Ruiz, Macedonio
Ruona, Martti
Ryan, Derald
Ryzek, John
Sadek, Scott S
Sahl, Glenn
Sanders, Danny
Saunders, James
Sawdy, Daryl
Schaible, Scott
Schlagel, Melvin
Schoenemann, Daniel
Scholz, Larry
Scott, Lee
Seffel, Fomby
Seiz, Warren
Shafer, Ronald
Sheets, Roger
Sherwood, Charles
Shoots, Robert
Shumway, Leslie
Sicard, L Thomas
Simes, Arthur
Sinclair, Sabrina
Skalicky, Danny
Smith, Barbara
Smith, Gerald
Smith, Samuel
Starr, Joel
Steiner, Glenn
Stewart, Dana
Stickle, James
Stiffler, Nathan
Stobierski, Stanley
Stodghill, Michael
Stogner, L.
Stout, Joseph
Strand, Peder
Striker, Charles
Strish, Norman
Page 7 Page 8
2 0 0 0 D I S C I P L I N A R Y A C T I O N S
Licensee Violation Action Taken
Best Funeral Services Cremation Authorization Letter of Concern
Problems
Sunland Mortuary & Cremation Unprofessional Service Complaint, Withdrawn
Center
Crystal Rose Funeral Home Unprofessional Services Closed, No Funeral Law Violated
Cole & Maud Mortuary of Pre-need Dispute No Funeral Law Violation/
Casa Grande Civil Matter
Mortensen Kings Funeral Center Unprofessional Services 6 mo’s probation, Reimburse
Customer, $500.00 Admin Cost
Paradise Chapel Funeral Home Unprofessional Services Closed, No Funeral Law Violation
(Embalming)
Carrillo’s Tucson Mortuary, Inc. Improper embalming Dismissed, No Funeral laws
violation
Best Funeral Services Unprofessional Services Probation 90 days, training classes
$500.00 CF Establishment
Arizona Aftercare Unprofessional Services PENDING Consent Agreement
Gortarez Funeral Home (Harvey) AZ Superior Court Closed-Licensed Surrendered
Information
Greer Wilson Funeral Home Inc Licenses Funeral Laws PENDING Investigations
Regulation
San Pedro Funeral Home ACC Violations PENDING Formal Office of
Adminstrative Hearing
Greer Wilson Funeral Home Alleged Violation PENDING Investigation
Active Funeral
Director
Only Licenses
(7)
Borgwardt, Randall
Fisher, Thomas J
Grimstad, Stuart
Lane, Charles H
Perlman, Raymond
Terrazas, Luis
Zufelt, Jack
Active Funeral
Director & Embalmers
Licensees
(442)
Aaron, William F Sr.
Acuna, Frank A
Adair, Arthur R
Adair, Harold R
Adkins, Stephen R
Adkins, Thomas M
Aegerter, John W
Ahearne, James
Allen, Todd M
Alvidrez, Elias
Armstrong, Raymond E
Ashford, Joseph K
Asta, Albert V
Avila, Jennifer L
Backhaus, Donna G
Baggett, Nathan D
Baker, Dean W
Balthrop, Brett A
Barlow, Dana N
Barlow, Levon K
Barnett. David K
Beal, James W
Bell, Hugh C
Beller, David E
Bennett, Doreen P
Bester, Eric M
Betz, Kirk S.
Bias, Ernest
Billie, Charles
Bitner, Amie K
Blakesley, Thomas J
Bohn-Borik, Robyne, R
Botimer, James W
Bradley, Scott C
Brandner, Dale G
Briggs, Harold, L
Brooks, John F
Browder, R Daniel
Brown, Terry M
Brown, Thomas
Buckwich, Raymond J
Bueler, Franklin S
Bueler, Samuel R
Bunker, B Allen
Bunker, Randall M
Buntin, Shawn D
Burke, Robert R
Callaghan, Peter J
Carlstedt, Dale A
Carrillo, Leo A
Carrillo, Leo C
Carry, Michael
Carter, Grant P
Casale, Kim M
Case, Robert G
Cerullo, Anthony
Chamber, John
Chambers, Andre K
Chambers, William D III
Choate, Michael G
Choban, George A
Christman, Rodger A
Church, Michael B
Clark, Phillip G
Collier, Stephen R
Conway, Veronica L
Coughenour, Glenn L
Crabaugh, Louis J
Crawford, Douglas C
Crespo, Madeleine, K
Cummings, Joseph M
Cusick, Timothy M
Dahn, Merle D
Dalton, Martin R
Damron, Paul S
Daniels, Rodney F
Danko, Georgianne M
Darby, Richard J
Darrow, Linda L
David, Paul R
Davis, Anthony E
Davis, Charles D
Davis, Daniel G
Davis, Kurt M
Dawson, Gerald
Day, Warren O
De Los Santos, Hector
Dearborn, Denise R
Dentlinger, Roy J
Dettra, Herman F
DiGiglio, Steven J
Dimond, Donald, C III
Dimond, Kenneth M
Disney, Michael L
Dobson, Douglas, R
Doughty, Biff W
Douglas, Brian L
Douglas, Gordon, D
Drechsler, Robert C
Dube, Otto B
Dudelston, George T
Dufresne, Claude B
Dugan, Daniel J
Dunn, William R
Dutcher, Danne W
Earl, David A
Earl, James S
Easter, Gary M
Eifert, Edward P
Eisenhour, Mark A
Errichetti, JoDina
Eup, Jerry
Ewing, Bruce E
Falconer, Timothy H
Farnsworth, Margaret S
Feingold, Mark
Felix, Henry
Ferguson, Bradley W
Ferguson, Lyle M
Ferre, Martin T
Fillmer, Ronald
Fleming, William G
Fletcher, DeWayne
Foley, Patrick A
Forbes, Todd A
Foster, Jack K Jr.
Francini, Mario G
Frey, Robert C
Friedrich, G Kay
Fries, Nadine
Frye, Francis L
Gabriel, Paul H
Ganely, Philip M
Ganely, Steven M
Gardner, Vergene F
Garriott, William
Gentry, Aretha
Georges, Ramon
Gibson, James
Goldberg, Lawrence
Golf, Troy
Gonzales, Manuel
Gorishek, Louis
Graham, Craig
Greene, Omar
Greer, Douglas
Greer, Page
Greer, Patricia
Greer, Royce
Gregor, Lisa
Griffith, Bruce
Grimstad, Stuart
Gudzinas, David A
Guenette, Michelle
Gulley, Donald
Gumbert, William
Hall, Brandon
Hampton, Jr. Henry
Handley, David
Hann, Randy
Hanna, Richard A
Hanson, Bradley
Hardy, Marlo
Harman, Brian
Harper, Darrin
Harrington, Shannon
Harris, Lloyd
Harris, Michael
Harris, Thurman
Hartnett, Robert
Hassett, James
Haugen, Linda
Haverstock, Lynn
Hawkins, Lisle
Hawkins, Michael
Healy, Frank
Heinzeroth, David
Henderson, Frederick
Hendricks, Marilyn
Hennis, Robert
Hepler, Randall
Herren, Robert