Statewide Strategic IT Plan : A Plan for the Future

              Arizona Strategic
Enterprise Technology
2 0 1 2 A r i z o n a
S tat e w i d e S t r at e g i c IT P l a n
Table of Contents:
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From the Desk of the
State CIO
Executive Summary
Deliver Enterprise Business
Capabilities
Model Fiscal Responsibility
and Quality Commitment
p8 Mature the IT Community
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From the Desk of
the Arizona State CIO
On January 18, 2011, Governor Brewer
released her “Four Cornerstones of
Reform.” These reforms are a clarion call for
all of state government to be leaner, more
efficient, innovative, and sustainable.
As a first step, legislation was passed
this year to streamline and bring new
efficiencies in technology to the state of
Arizona.
On July 1, 2011, the Government
Information Technology Agency (GITA)
merged with the Arizona Department of
Administration (ADOA) – Information
Services Division (ISD) to form a new and
innovative technology team - the Arizona
Strategic Enterprise Technology (ASET)
office within ADOA.
ASET has many challenges to address.
How do we develop a dynamic vision
that aligns with Governor Brewer’s reform
agenda? How do we increase transparency,
automate accountability, and build an
exceptional governance model?
How do we leverage Information
Technology (IT) as a force multiplier
that will build on our foundational IT
investments and transform the services
we provide to all of our customers?
To answer these questions, ASET has
composed the 2012 Arizona Strategic
IT plan. This plan details three critical
objectives:
• Deliver Enterprise Business
Capabilities
• Model Fiscal Responsibility and
Quality Commitment
• Mature the IT Community
I am pleased we have finalized the
creation of the new ASET office and am
excited we have started to execute our
vision and plan. Now we can all work
together and drive real improvements.
Sincerely,
Aaron V Sandeen
State CIO & Deputy Director, ADOA – Arizona
Strategic Enterprise Technology (ASET) Office
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In January 2011, Governor Brewer
announced her policy agenda with a goal to
revitalize Arizona through comprehensive
reform. Her Four Cornerstones of Reform
– Economic Competitiveness, Education,
State Government, and Renewed
Federalism – will be critical to Arizona’s
overall economic growth in the next
few years. In addition, the Governor’s
leadership and continued support of
Information Technology reform has laid
the groundwork for ADOA to transform
Arizona into a nationwide leader of
advanced IT strategies, methodologies, and
business processes. This forward-thinking
approach will ultimately provide Arizona’s
citizens with improved state services and
more efficient use of their tax dollars,
while streamlining the complexities of
implementing IT projects across the state.
The Arizona Statewide Strategic Plan for
fiscal year 2012 is built upon the Governor’s
four cornerstones and expands on them
with the themes of reducing unnecessary
expenditures through comprehensive
IT reform, leveraging technology as a
force-multiplier for creating new jobs and
businesses in Arizona, and protecting the
security and privacy information of our
state’s citizens. The plan outlines three
major objectives and their supporting
priorities:
Deliver Enterprise Business Capabilities. With support of the CIO Council, we will develop
an Enterprise Architecture strategy to ensure statewide business and technology decisions
are aligned prior to making IT investments. With an increased focus on governance,
communication, transparency, and proactive risk management, we will develop a portfolio
of enterprise technology solutions that will truly transform how the state operates.
Model Fiscal Responsibility and Quality Commitment. In today’s challenging economic
environment, there must be even greater focus on making smart business decisions with-out
affecting the quality of services provided. To this point, we will launch initiatives
to reduce the total cost of ownership of IT for the state, as well as adopt innovative
sustainability models to support and expand the services currently provided. Lastly, we
will continue to create a culture focused on continuous improvement to further increase
operational performance and reduce unnecessary costs.
Mature the IT Community. Taking an enterprise approach to technology will result in
a natural maturation of the entire IT community. By building engaged teams, sharing
best practices, and strengthening program and project management capabilities across
the state, we can improve the quality, capacity, and velocity of the business services we
provide to our customers.
Executive Summary
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Deliver Enterprise
Business Capabilities
Strategic Objective:
Accelerate Statewide Enterprise
Architecture Adoption
Enterprise Architecture (EA) provides
guidance to ensure the reliability,
interoperability, and sustainability of the
state's IT investments via the enterprise
business, information, technology,
and solution architectures. EA creates,
communicates, and improves the key
principles and models that describe the
enterprise's future state and enable its
evolution.
By leveraging the CIO Council, as well
as through the facilitation of ongoing
EA training, ASET will emphasize the
importance of adopting a statewide EA
strategy. Efforts are already underway
to establish a statewide EA charter and
committee. Over time, ASET will implement
an enterprise planning methodology,
which will result in a holistic framework
and process for solving the state's business
challenges today and in the future.
Champion Governance, Transparency
and Communication
Ultimately, the successful execution of
the state’s strategic IT plan will rely on
ASET being the quintessential example
of governance, transparency, and
communication. Defining an enterprise
governance model, as well as developing
a robust communications program, will
be key to the statewide adoption of the
state’s major IT initiatives for 2012.
ASET will transform the Project Oversight
process, automate accountability, and
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increase overall transparency of statewide
IT projects. ASET will develop new
transparency capabilities and foster next
generation information sharing that will
drive new levels of openness, collaboration,
and community involvement.
Invest in Core Enterprise Capabilities
Leveraging the exemplary governance
and communication models, Arizona will
develop a formal intake and prioritization
process for identifying core enterprise
capabilities. This process will factor in
services that cover the entire enterprise
and other key initiatives that are specific
to a subset of government entities.
The 2012 plan includes the additional
investment to elevate ASET as the Center
of Excellence for the new statewide
infrastructure and communications
network (AZNet 2), enterprise hosting,
cloud services, and the expansion of the
e-government services platform. ASET and
the Arizona CIO Council will collaborate
and prioritize additional Centers of
Excellence and identify the proper owners
of these services.
Proactively Manage Enterprise Risk
Every aspect of IT involves managing
risk. The State Information Security
and Privacy Office (SISPO) is the state’s
Center of Excellence for security and
privacy. In 2012, ASET and the CIO
Council will expand SISPO’s capabilities
to proactively manage enterprise IT
risk. Building on SISPO’s success in
intrusion detection, ASET will facilitate
enterprise IT risk and privacy assessments
to identify incidents of high risk for
the state. Additionally, we will create
strategies for continuity of operations
planning and incident prevention.
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Model Fiscal
Responsibility and
Quality Commitment
Strategic Objective:
Implement a Continuous Improvement
Culture
ASET will create a culture of continuous
improvement in which ongoing efforts to
improve products, services, or processes
are unconditionally adopted by everyone
involved.
A formal statewide Centers of Excellence
program, which will identify agencies,
departments or divisions that exemplify
mature competencies in specific areas of
technology or business, will be established.
A process improvement program will be
implemented to identify key projects that
apply process improvement principles
and a continuous training program.
ASET recognizes that customer centricity
is critical to every entity within the
state and will implement a customer
relationship program.
Adopt Innovative Sustainability Models
To further fortify Arizona’s IT services,
the state must implement sustainability
models that identify essential services,
address current challenges, and offer
flexibility.
ASET will complete an assessment of
enterprise IT capabilities, expand public
– private partnership opportunities and
align budgeting – procurement processes
with technology lifecycles.
Reduce Total Cost of Ownership
In order to reduce the total cost of
ownership of IT across the enterprise, ASET
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"The 2012
plan lays a
foundation
that will build
on our successful
investments and
accelerate the IT
maturity of the
entire state of
Arizona. "
Phil Manfredi
Chief Strateg y Officer
ADOA - ASET
will complete a statewide environmental
scan of all IT assets and implement an IT
asset management strategy.
As a result of this assessment, ASET will
then develop a Data Center consolidation
strategy, as well as an IT Services
consolidation strategy.
We will optimize business decision making
capabilities through effective use of
standardized methodologies, processes,
and tools.
ASET will work closely with the State
Procurement Office (SPO) to streamline IT
procurement processes and reduce overall
costs to the enterprise.
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Mature the IT
Community
Strategic Objective:
Improve Quality, Capacity and Velocity
of Business Services
The 2012 Strategic IT plan establishes
ASET as the Center of Excellence for
application architecture and development
that will be the source for standards,
policies, procedures, and resources.
ASET will increase productivity through
the adoption of enterprise mobility
platforms and applications.
The CIO Council will collaborate with
ASET to increase the quality, capacity,
and velocity of our business services by
creating strategic enterprise data sharing
initiatives.
Strengthen Statewide Program and
Project Management
One of ASET’s key initiatives in 2012 will
be to implement a statewide Program/
Project Management Office (PMO) and
methodology.
The PMO will act as the Center of Excellence
and capture best practices in the areas of
program and project management. ASET
will launch a collaboration platform to
ensure all agencies can leverage this
information.
Ultimately, this increased communication
will result in the efficient sharing of
Program/Project Management resources
across state agencies.
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Build Innovative and Engaged Teams
The state recognizes that our most
valuable assets are the intelligent
and dedicated employees and we must
work diligently in the recognition of
outstanding accomplishments, individuals
and teams.
We must continue to develop a sustainable
IT environment and focus on recruiting,
retaining, and growing key leaders and
senior contributors.
To deliver on all of these key initiatives,
the state is putting forth a plan to design
a formal IT development program in which
individuals will work with their managers
to align their personal goals with the
state’s key initiatives.
Together with the CIO Council, ASET will
identify statewide training opportunities
and sessions to save money and provide
opportunities to learn that would
otherwise be cost prohibitive to individual
silos.
Arizona Strategic
Enterprise Technology
For more information on the Arizona Strategic Enterprise Technology office visit: aset.azdoa.gov.