Strategic plan / Arizona Department of Juvenile Corrections

              STRATEGIC PLAN



2004 - 2007







Arizona Department of Juvenile Corrections







Michael D. Branham, Director Dianne L. Gadow, Deputy Director



Updated 8/31/05







Table of Contents



Mission Statement............................................................................................................1 Organizational Values......................................................................................................1 Vision...............................................................................................................................1 Background ......................................................................................................................2 Purpose and Approach .....................................................................................................2 Summary of the Strategic Issues Facing ADJC...............................................................3 Strategic Goal Statements ................................................................................................3 A. Continuum of Services.........................................................................................5 A.1. Classification, Screening and Assessment ..........................................5 A.2. Program of Services .........................................................................11 A.3. Transitioning Youth .........................................................................15 A.4. Safe and Therapeutic Environment..................................................18 B. Organizational Culture Change..........................................................................21 B.1. Collaboration....................................................................................21 B.2. Model Juvenile Justice Organization ...............................................22 B.3. Clear Expectations............................................................................24 B.4. Positive Treatment-Oriented Culture ...............................................24







Updated 8/31/05







Arizona Department of Juvenile Corrections Strategic Plan



Mission Statement



The Arizona Department of Juvenile Corrections enhances public protection by changing the delinquent thinking and behaviors of juvenile offenders committed to the Department.







Organizational Values



We value: the safety of the citizens of Arizona and the youth in our care. the integrity, experience, and expertise of our staff. a richness of diversity among our staff and youth. the ability to create opportunities for youth and families to lead productive lives. excellence, innovation, and quality practices based on good data and research. continuous improvement and learning for all individuals, including staff as well as youth in our care. the families, friends, key stakeholders, and staff who support positive change in our youth. change for the growth opportunities it brings.







Vision



Safer Communities Through Successful Youth







1







Background



The Arizona Department of Juvenile Corrections (ADJC) is a relatively new agency, but its historic roots run deep. It is a Department that in 1997 completed an ambitious reform effort. Today, ADJC is embarking on a new round of reforms in response to concerns raised by the Civil Rights Division of the U.S. Justice Department. These reforms will include a number of changes designed to improve safety and security, to significantly improve ADJC's ability to manage suicidal risk, and to improve services to youth needing special education or other accommodations. In 1996, the Department began to evaluate the quality of its programs through an annual "Outcome Study" examining the number of youth who return to adult or juvenile correctional facilities. The most recent Outcome Study, completed in 2004, found that after three years, 56 percent of ADJC youth had not returned to either the adult or the juvenile system. The three year measure is significant because a December 1997 study in the state of Washington found that 75 to 80 percent of the delinquency or criminal behavior that will occur in such a population of youth will occur within that initial three-year period. Equally significant, according to the ADJC's most recent data, fewer than 3 of 10 youth were sentenced to adult prison within that three-year period. These results rank Arizona near the top when compared to other states that measure juvenile recidivism the same way. In April 2004, Governor Napolitano appointed Mr. Branham as ADJC Director and Deputy Director Dianne Gadow joined shortly afterwards. After a long and varied history, the Arizona Department of Juvenile Corrections stands poised and ready for a bright future of service and protection for the citizens of Arizona, while providing meaningful tools for change to the state's delinquent youth.







Purpose and Approach



The purpose of the ADJC Strategic Plan is to develop a clear picture of its future. The plan sets into writing a vision of what the Arizona Department of Juvenile Corrections will be three years from now. This plan is made up of many short-term goals which are the primary emphasis at this time for the organization. The plan links the department's short-term objectives to its long term founding principles expressed in the form of values and a mission.







2







Summary of the Strategic Issues Facing the Arizona Department of Juvenile Corrections



Over the next three years, ADJC anticipates two major strategic issues. Each of these larger issues poses operational challenges which are addressed by the strategies outlined in the sections below. Continuum of Services Organizational Culture Change These two important issues, tied to the legislative mandated Five Year Continuous Strategic Plan exists to help all ADJC employees, those who assist us and those we serve to better monitor our collective progress. The short term goals represent important action items and the objectives, the steps by which we will attain measurable, achievable and time bound improvements in the Agency. Deviations to some action steps may occur from time to time. The desired action will be steady positive movement of ADJC into a well run, progressive juvenile justice treatment, education and corrections model for the future.







Strategic Goal Statements



The strategic goals of the organization, as they apply to the major strategic issues listed above, have been categorized into providing a Continuum of Services and Transformation of the Organization. A. Continuum of Services: This issue defines the Agency's desire to offer a seamless array of services for youth to provide a more successful transition into the community. The continuation of service process begins with accurate, timely information on each adjudicated youth from the courts, communities, schools, family and other interested stakeholders. We then build an individualized, personal continuous case plan for each youth starting with assessments related to their own education, treatment and other factors. Then, a successful process gives each youth the tools to overcome challenges, identify strengths and plan for a successful re-entry to the community. Special emphasis must be placed on life-skills, vocational and special education needs, as well as, physical and mental health. A.1. Classification, Screening and Assessment: Develop and strengthen the classification, screening and assessment process. A.2. Program of Services: Integrate program services provided to youth, based on objective standards and best practices. 3







A.3. Transitioning Youth: community.







Improve the process for transitioning youth into the







A.4. Safe and Therapeutic Environment: Through clear expectations, expert behavior management, safe practices, and an appropriate physical plant, provide a safe and therapeutic environment for youth and staff. B. Organizational Culture Change: Transform the culture of ADJC to one in which all staff and all units of the organization work collaboratively to promote successful youth. It is the role of every ADJC employee to provide a safe, secure and pro-social treatment milieu for every youth adjudicated to our custody. From the time a youth is entrusted to us through their return to the community and on to their successful road to adulthood, we must remember we are professional role models, teachers, mentors and protectors. If they are to succeed, then we must offer each of them opportunities to aide in their endeavors, while protecting the public and upholding the highest traditions of public service. B.1. Collaboration: Transform the culture of ADJC to work collaboratively to promote successful youth. B.2. Model Juvenile Justice Organization: Transform the culture of ADJC to become a model juvenile justice organization. B.3. Clear Expectations: Establish clear expectations for youth and staff. B.4. Positive Treatment-Oriented Culture: Develop and maintain a positive treatmentoriented culture among youth, their families and staff.







4







A. Continuum of Services



Offer a continuum of services for youth to provide a more successful community transition.



A.1. Classification, Screening and Assessment: Develop and strengthen the classification, screening and assessment process. Dr. Kellie Warren



Objective 1: RAC (Reception, Assessment and Classification) Schedule/Process



By January 2005, review and revise the RAC schedule and process. A1 O1 A1 O1 A1 O1 A1 O1 A1 O1 A1 O1 A1 O1 A1 O1 A1 O1 Activity 1: By November 2004, review existing and identify additional assessment tools. Activity 2: By November 2004, develop decision-tree for screening and assessment. Activity 3: By December 2004, develop criteria for specialized units. Activity 4: By February 2005, define the roles and responsibilities of all RAC service providers. Activity 5: By February 2005, review and revise existing schedule (21 days) with timelines. Activity 6: By February 2005, train RAC staff on cultural competency in screening and assessment. Activity 7: By March 2005, pre-assessment process via collaboration with the courts. Activity 8: By April 2005, identify gender-specific assessments and needs at RAC. Activity 9: By April 2005, work with MIS to develop an electronic screening and assessment system. Completed 3.2.1 Completed 3.2.1 Completed Implied in 7.3.3 Completed 7.3 Completed NCR Completed NCR Completed NCR Completed NCR Completed NCR for electronic system







5







A1 O1 A1 O1 A1 O1 A1 O1 A1 O1 A1 O1







Activity 10: By May 2005, clarify Community Staff's role in the RAC Process. Activity 11: By September 2005 develop a training plan for the RAC Screening and Assessment process; Activity 12: By September 2005, create a position to track the on-site RAC screening and assessment system. Activity 13: By October 2005, develop a process at RAC to identify Title 19 and Title 21 eligible youth. Activity 14: By November 2005, evaluate the 21-Day process for sufficiency. Activity 15: By December 2005, create and monitor performance measures for PbS.







Completed Implied in 7.3 Completed Implied in 7.3.1 Completed NCR but IAW 7.3 Completed Implied in (CAPFA) 7.3.4 and 7.3.6 IAW 7.3 NCR but PbS is involved in 4.2.8 and 6.1 and 7.3 3.2.8 7.3 6.1 Implied in 7.3.4 and 7.3.6 Implied in 7.3.1 7.3







A1 O1 A1 O1







Activity 16: By December 2005 and ongoing, create and monitor quality assurance measures. Activity 17: By December 2005, create a process to identify youth who are involved with Child Family Teams (CFT). Activity 18: By December 2005, develop and standardize consistent forms. Activity 19: By December 2005, review, update and consolidate RAC policy and procedure (including CRIPA recommendations.) Activity 20: By January 2006, create and monitor performance measures for NCCHC.







A1 O1 A1 O1







A1 O1







A1 O1 A1 O1 A1 O1







Activity 21: By January 2006, review and revise the agency's Classification System Activity 22: By January 2006, work with the courts and ADJC's parole to improve the PV admission process Activity 23: By March 2006, review and revise the PV Program







Implied in 7.3.5 3.2.8 3.2.9 4.4.3.4 6.1.1 7.3 NCR NCR







6







Outcomes:



        Screening and Assessment Procedural Guide Policy and Procedures for RAC 95% - 100% of youth assessed by the 21st day following admission 80% - 95% of Clinical staff trained on assessment tools, including cultural competency







Objective 2: CAPFA (Criminogenic And Protective Factors Assessment)



By July 2005, implement the CAPFA. A1 O2 Activity 1: By September 2004, develop training program for trainers, training videos, training materials and identify resources needed. Activity 2: By October 2004, develop training program and curriculum for staff. Activity 3: By October 2004, train RAC staff on all CAPFA domains. Activity 4: By March 2005, train 90% of facility staff on all CAPFA domains. Activity 5: By April 2005, train 90% of facility and community staff on Stages of Change. Activity 6: Develop a CAPFA Training calendar and train staff. Activity 7: By April 2005, develop a 2-hour CAPFA/Case Plan Overview for Line-Level personnel (YCOs) and Administrators. Activity 8: By April 2005, Identify the CAPFA "GoLive" Date. Activity 9: By July 2005, train 90% of Psychologists, Psychology Associates, YPOIIIs, YPS and Parole Officers on Motivational Interviewing. Completed NCR but any SP elements relate to 3.1 NCR but any SP elements relate to 3.1 NCR but any SP elements relate to 3.1 NCR NCR NCR NCR NCR NCR







A1 O2







Completed







A1 O2







Completed







A1 O2 A1 O2 A1 O2 A1 O2 A1 O2 A1 O2







Completed Completed Completed Completed Completed Completed







A1 O2 A1 O2 A1 O2







Activity 10: By July 2005 add CAPFA to Pre-Service. Completed Activity 11: By September 2005, develop policy and procedure for CAPFA. Activity 12: By October 2005, train the RAC personnel 7







NCR NCR NCR







on the JOLTS System A1 O2 A1 O2 A1 O2 A1 O2 Activity 13: By November 2005, integrate CAPFA into case planning and classification Activity 14: By November 2005, train 90% of LineLevel personnel (YCOs) for CAPFA/Case Plan. Activity 15: By November 2005, train 90% of Administrators for CAPFA/Case Plan. Activity 16: By December 2005, train 90% of YCOs and Security Staff on Motivational Interviewing. Completed NCR







Completed







NCR NCR







Outcomes:



        Implementation of the CAPFA Policy and Procedures established for CAPFA 90% - 100% of facility and community staff trained on CAPFA 95% - 100% of youth administered the CAPFA by the 21st day following admission







Objective 3: Case Management



By May 2005, consistent case management and treatment planning process.







Note on CRIPA requirements: The Memorandum of Agreement uses the phrase "Treatment" and "Treatment Planning" through out the document, especially in Section 7. However, the term "Case Management" does not occur in the MOA. The similarities and differences between these two terms should be kept in mind when addressing CRIPA requirements in this Objective.



A1 O3 A1 O3 Activity 1: By January 2005, provide a clinical oversight process. Activity 2: By February 2005, integrate and implement CRIPA recommendations. Completed Completed 7.2 CRIPA Related items found throughout section 7. 5.8 (All)







A1 O3







Activity 3: By February 2005, include IEP and 504 regulations into case planning and treatment planning. Activity 4: By March 2005, develop training for case planning.







Completed







A1 O3







Completed







NCR but implied in Section 5.8 and Section 7.







8







A1 O3 A1 O3 A1 O3 A1 O3 A1 O3 A1 O3 A1 O3 A1 O3 A1 O3 A1 O3







Activity 5: By April 2005, train 90% of facility and community staff on treatment planning. Activity 6: By April 2005, develop Agency-wide multidisciplinary treatment team format. Activity 7: By May 2005, train 90% of all facility and community staff on ADJC's electronic case plan. Activity 8: By May 2005, define staff roles and responsibilities with Case Planning. Activity 9: By June 2005, implement transition planning into case plan. Activity 10: By September 2005, develop consistent practices for clinical documentation. Activity 11: By September 2005, train 90% of clinical staff on cultural competency and case planning. Activity 12: By October 2005, create progress reports for case plan. Activity 13: By October 2005, review, revise and create Policy/Procedure for case/treatment planning. Activity 14: By December 2005 and ongoing, create and monitor performance Case Planning measures for PbS.







Completed Completed Completed Completed Completed







NCR but implied in Section 7. NCR NCR Implied in Section 7. Ed. Elements in 5.7.2 Implied in Section 7. Implied in Section 7. NCR NCR NCR but PbS is involved in 4.2.8 and 6.1 and 7.3 NCR







A1 O3 A1 O3 A1 O3







Activity 15: By December 2005, identify a lead in rural areas to complete the Case Planning process. Activity 16: By December 2005, implement Restorative Justice into case plan. Activity 17: By December 2005, train 90% of facility and Line-Level staff on Confidentiality







Completed







NCR. NCR, but Relevant in 6.3; implied throughout Section 6. QA review is universal under 4.4 Implied in 7.3.5







A1 O3 A1 O3







Activity 18: By January 2006 and ongoing, create Quality Assurance methods. Activity 19: By January 2006 and ongoing, create and monitor performance measures for NCCHC. 9







3.2.8 3.2.9 4.4.3.4 6.1.1







Outcomes:   Develop and implement the case plan   Development and implementation of the multi-disciplinary team   Policy and procedures established for case planning and the multi-disciplinary team   90% - 100% of facility clinical and community staff trained on case planning







Objective 4: Youth Orientation Program



By May 2005, develop a youth orientation program. A1 O4 Activity 1: By July 2005, review and revise existing youth orientation handbook in English and Spanish. Activity 2: By August 2005, develop agency and youth expectations for orientation. Activity 3: By August 2005, integrate CRIPA recommendations and NCCHC recommendations. Activity 4: By August 2005, implement new youth orientation handbook. Activity 5: By August 2005, develop treatment specific group curriculum for youth orientation. Activity 6: By August 2005 then quarterly, create and monitor performance measures for PbS. Completed NCR, but implied in 4.1.1.1 and 4.2.2 Implied in 4.1.1.1 and 4.2.2 NCR for NCCHC 4.1.1.1 4.2.2 Implied in 4.1.1.1 and 4.2.2 NCR but PbS is involved in 4.2.8 and 6.1 and 7.3 NCR NCR NCR Related to 4.1 4.4







A1 O4 A1 O4 A1 O4 A1 O4 A1 O4







Completed







A1 O4 A1 O4 A1 O4 A1 O4 A1 O4







Activity 7: By September 2005, develop treatment specific group curriculum for Restorative Justice. Activity 8: By September 2005, develop treatment specific group curriculum for Victimization. Activity 9: By September 2005, develop treatment specific group curriculum for GANG (CLAIM). Activity 10: By September 2005, develop treatment specific group curriculum for Legal. Activity 11: By October 2005, develop quality assurance 10







A1 O4







methods. Activity 12: By October 2005 then quarterly, create and monitor performance measures for NCCHC.







A1 O4







Activity 13: By November 2005, create a new youth orientation video in English and Spanish.







Implied in 7.3.5 3.2.8 3.2.9 4.4.3.4 6.1.1 Implied in 4.1.1.1 and 4.2.2







Outcomes:



      Youth Handbook Youth Orientation Program Group Curriculum Youth Orientation Video







Objective 5: Family Strengths/Needs



By July 2005, system to identify family strengths and needs. A1 O5 A1 O5 Activity 1: By September 2004, establish a position that coordinates between Secure Care and the family. Activity 2: By March 2005, include structured, objective family assessment at RAC. Completed Completed NCR NCR, but family communica tion is in 7.3.6.9 NCR NCR NCR NCR NCR NCR NCR







A1 O5 A1 O5 A1 O5 A1 O5 A1 O5 A1 O5 A1 O5







Activity 3: By March 2005, develop a proposal for a visitation tracking system. Activity 4: By April 2005, establish a PDQ for the Family Liaison Position Activity 5: By May 2005, develop a family service resource guide separated by county. Activity 6: By May 2005, develop and utilize "Child and Family Teams". Activity 7: By June 2005, establish a hiring and supervision plan for the Family Liaisons Position Activity 8: By September 2005, Identify the Family Services Philosophy for secure care. Activity 9: By October 2005, Hire one Family Liaison for each secure-care facility. 11







Completed Completed Completed Completed Completed







A1 O5







Activity 10: By October 2005, Work with the surrounding Universities to establish a family-services Intern Program Agreement. Activity 11: By November 2005, develop and implement the new visitation tracking system. Activity 12: By November 2005, create a family webpage. Activity 13: By December 2005, Develop Phase I of the Family Services Program (Assessment/Intake).







NCR







A1 O5 A1 O5 A1 O5







NCR NCR NCR, but family communica tion is in 7.3.6.9 Possible connection to 4.4.4.1.3 NCR, but family communica tion is in 7.3.6.9 Possible connection to 4.4.4.1.3 NCR, but family communica tion is in 7.3.6.9 NCR NCR, but family communica tion is in 7.3.6.9 Possible connection to 4.4.4.1.3 7.3.6.9 Possible connection to 4.4.4.1.3 Implied in 7.3.6.9







A1 O5







Activity 14: By December 2005, Develop Phase II of the Family Services Program (Curriculum- Based Groups).







A1 O5







Activity 15: By December 2005, Develop a process at RAC to orient the family to the agency, secure-care operation, visitation, treatment planning and the family services program. Activity 16: By January 2006, create a family orientation video. Activity 17: By January 2006, Develop Phase III of the Family Services Program (Family Therapy).







A1 O5 A1 O5







A1 O5







Activity 18: By February 2006, Develop Phase IV of the Family Services Program (Transition/Discharge). Activity 19: By March 2006, develop education programming for families. 12







A1 O5







A1 O5







Activity 20: By March 2006, Develop a skilldevelopment/ educational curriculum for families to be conducted during visitation. Activity 21: By March 2006, Develop Phase V of the Family Services Program (Follow-up and Outcomes).







Implied in 7.3.6.9 Implied in 7.3.6.9 Possible connection to 4.4.4.1.3 Implied in 7.3.6.9 6.1 Implied in 7.3.5 3.2.8 3.2.9 4.4.3.4 6.1.1







A1 O5







A1 O5 A1 O5 A1 O5







Activity 22: By March 2006, develop a family services program, including family outreach. Activity 23: By May 2006, develop quality assurance measures. Activity 24: By May 2006, then quarterly, create and monitor performance measures for NCCHC.







A1 O5







Activity 25: By May 2006 then quarterly, create and monitor performance measures for PbS.







NCR but PbS is involved in 4.2.8 and 6.1 and 7.3







Outcomes:



        Family Services Program Manual. Family Orientation Video. Family Education Group Curriculum(s). Family Services Resource Guide.







A.2. Program of Services: Integrate program services provided to youth, based on objective standards and best practices. Dr. Judith Lanphar



Objective 1: NCCHC Accreditation



By October 2005, begin process to obtain National Commission on Correctional Health Care (NCCHC) accreditations. 13







A2 O1







Activity 1: By November 2005, objective measurable standards for each program within the agency.







A2 O1







Activity 2: By December 2005, pre-survey audit for NCCHC accreditation.







A2 O1 A2 O1







Activity 3: By December 2005, then quarterly, develop Quality Assurance methods and measurements. Activity 4: By April 2006, first phase of NCCHC.







Implied in 7.3.5 3.2.8 3.2.9 4.4.3.4 6.1.1 Implied in 7.3.5 3.2.8 3.2.9 4.4.3.4 6.1.1 6.1 Implied in 7.3.5 3.2.8 3.2.9 4.4.3.4 6.1.1







Outcomes:



  NCCHC accreditation







Objective 2: NCA Accreditation



By June 2005, obtain/maintain North Central Association (NCA) accreditation in education. A2 O2 A2 O2 Activity 1: By November 2005, external visit by NCA Team. Activity 2: By December 2005, maintain NCA accreditations at Adobe Mountain School, Black Canyon School, and Catalina Mountain School. Activity 3: By December 2005, Obtain NCA accreditation at Eagle Point School. NCR NCR







A2 O2







NCR







Outcomes:



  NCA accreditation







14







Objective 3: Performance-based Standards



By December 2005, fully implement Performance-based Standards (PbS) into the organization. A2 O3 Activity 1: By January 2005, prepare for certification review. Completed PbS is involved in 4.2.8 and 6.1 and 7.3 PbS is involved in 4.2.8 and 6.1 and 7.3 PbS is involved in 4.2.8 and 6.1 and 7.3 PbS is involved in 4.2.8 and 6.1 and 7.3 PbS is involved in 4.2.8 and 6.1 and 7.3 PbS is involved in 4.2.8 and 6.1 and 7.3







A2 O3







Activity 2: By June 2005, data collection and planning guidelines.







Completed







A2 O3







Activity 3: By June 2005, define roles and responsibilities.







Completed







A2 O3







Activity 4: By July 2005, review.







Completed







A2 O3







Activity 5: By September 2005, develop implementation plan to address each area with PbS data division.







A2 O3







Activity 6: By December 2005, obtain certification.







Outcomes:



  Meeting Performance-based Standards







Objective 4: Standards Compliance



By December 2005, obtain/maintain compliance with federal, state, and agency standards. A2 O4 A2 O4 Activity 1: By December 2004, maintain compliance with NCLB (No Child Left Behind). Activity 2: By January 2005, maintain compliance with ADE in the area of special education. 15 Completed Completed Inherent in Section 5 5.1, 5.2.1, 5.2.2, 5.3.1,







5.3.1, 5.3.5, 5.4, 5.5, 5.6, 5.7, 5.7.2, 5.7.3, 5.7.4, 5.7.4.2, 5.7.5







A2 O4







Activity 3: By April 2005, implement guidance counselors at RAC and at each facility. Activity 4: By August 2005, incorporate treatment criteria in the level system. Activity 5: By August 2005, develop implementation plan to address HIPPA compliance. Activity 6: By September 2005, develop recruitment plan to attract certificated/licenses staff. Activity 7: By October 2005, obtain compliance in 504. Activity 8: By January 2006, review and revise 100% of policies that relate to accreditation and agency standards. Activity 9: By January 2006, be in compliance with ELL.







Completed







A2 O4







A2 O4 A2 O4 A2 O4 A2 O4 A2 O4







Implied by Best Practice in Section 5 Implied by Best Practice in Section 7 NCR 5.4 5.7.4. 5.7.4.1 UFN 5.8.1 UFN 5.3.6 Inherent in Section 5.







Outcomes:



  Maintain compliance







Objective 5: Programming and Curriculum



By December 2005, assess, revise, design and implement curriculum for all programs. A2 05 Activity 1: By May 30, 2005, deliver suicide prevention curricula that covers essential subjects and intervals of training. Completed 3.1.1.1 3.1.1.2 3.1.1.3 3.1.1.4 3.1.1.5 3.1.1.6 3.1.1.7







16







A2 O5







Activity 2: By June 2005, develop curriculum for Teacher/YCO teams.







Completed







3.1.1.8 3.1.2 3.2.1 3.2.2 Implied in 5.2







A2 O5 A2 O5







Activity 3: By June 2005, pilot Help One Student To Succeed (HOSTS) at Catalina Mountain School. Activity 4: By July 2005, develop/adopt a researchbased behavioral modification/ cognitive development curriculum Aggression Replacement Therapy (ART) for youth. Activity 5: By October 2005, include restorative justice as a program topic (stressing empathy and restitution). Activity 6: By October 2005, develop/adopt curriculum for sex offenders. Activity 7: By October 2005, develop/adopt curriculum for violent youth. Activity 8: By October 2005, develop/adopt curriculum for mental health youth. Activity 9: By October 2005, continue to develop core academic curriculum. Activity 10: By October 2005, develop curriculum and programming for youth who will be aging out. Activity 11: By November 2005, train 90% of teachers and YCOs in Classroom Management. Activity 12: By December 2005, train staff to effectively deliver curricula and programming. Activity 13: By December 2005, identify core skill development area for youth in the area of pro-social skill development. Activity 14: By January 2006, develop/adopt drug and alcohol curriculum for youth. 17







Completed Completed







NCR NCR







A2 O5 A2 O5 A2 O5 A2 O5 A2 O5 A2 O5 A2 O5 A2 O5 A2 O5







NCR Implied in 7.1 Implied in 7.1 Implied in 7.1 Inherent in Section 5. NCR Implied in 5.2 UFN 5.9.1 Implied in 5.2 NCR







A2 O5







Outcomes:



  Curricula developed and effectively used for training







Objective 6: Education Records



By June 2005, automate education records. A2 O6 A2 O6 A2 06 A2 O6 Activity 1: By October 2004, write and submit a proposal to MIS. Activity 2: By June 2005, review, revise, and implement proposal with MIS. Activity 3: By July 2005, develop a manual for automated Education records. Activity 4: By July 2005, develop quality assurance methods. Completed Completed NCR NCR NCR Completed NCR







Outcomes:



    Automated Education Record Procedural Manual for Automated Education Record







A.3. Transitioning Youth: Improve the process for transitioning youth into the community. Oly Cowles



Objective 1: Community Partners



By July 2005, increase contact and participation between Secure Care and Community Partners. A3 O1 Activity 1: By December 2004, establish standards for Community Corrections staff to ensure regular and consistent contact with youth and Secure Care staff. Activity 2: By April 2005, invite providers to participate in staffings. Activity 3: By May 2005, identify and provide listing of contracted services. Activity 4: By July 2005, include victim safety issues and restitution in the Continuous Case Plan. Activity 5: By August 2005, communicate what services 18 Completed NCR







A3 O1 A3 O1 A3 O1 A3 O1







Completed Completed Completed Started







NCR Implied in 5.7.2 NCR NCR







A3 O1 A3 O1 A3 O1







youth will receive in the community at multi-disciplinary team staffings. Activity 6: By October 2005, ensure contracted services are consistent with agency standards. Activity 7: By October 2005, identify contracted providers who offer services consistent with the agency's continuum of care. Activity 8: By November 2005, establish relationships with educational institutions in the community.







Completed







NCR NCR Implied in 5.7.2







Outcomes:



      Compliance with case management standards Providers will participate in staffing Continuous case plan will incorporate victim issues and restitution







Objective 2: Clinical Supervision Program



By October 2005, establish a consistent Clinical Supervision Program based on best practices models in Community Corrections. A3 O2 A3 O2 A3 O2 Activity 1: By April 2005, develop specialized case loads for gender and sex offenders. Activity 2: By May 2005, establish standards for Family Services Coordinators. .Activity 3: By June 2005, develop and increase Child Family Teams beginning in Secure Care and following through to the community. Activity 4: By July 2005, develop, document and assess family involvement from RAC through youths' term with ADJC to include interventions (community) and referrals Activity 5: By August 2005, develop plan for ongoing supervision for Family Services Coordinators. Provide supervision for non-masters level staff particularly in the area of mental health. Activity 6: By October 2005, create standards and expectations to include state licensure for Family Services Coordinators. Adopt and embrace the 19 Completed Completed Completed Completed Implied in 7.3.6.9 Implied in 7.3.6.9 Implied in 7.3.6.9 Implied in 7.3.6.9







A3 O2







Completed







A3 O2







Implied in 7.3.6.9







A3 O2







NCR







current Board of Behavioral Health Examiners (BBHE) standards and statutes.







Outcomes:



    Youth base contacts, FSC monthly stat form Community Progress Report







Objective 3: Youth Accountability



By October 2005, increase youth accountability by following the Continuous Case Plan. A3 O3 A3 O3 A3 O3 A3 O3 A3 O3 A3 O3 Activity 1: By December 2004, create a warrant team to actively pursue absconders. Activity 2: By August 2005, educate Parole and Support Services on special education advocacy. Activity 3: By October 2005, implement the Continuous Case Plan in Parole to include restitution. Activity 4: By October 2005, develop services for youth who are released/discharged because they "age out". Activity 5: By October 2005, develop graduated sanctions for youth. Activity 6: By October 2005, develop positive reinforcements for youth. Completed NCR Implied in 5.1 and 5.7.2 NCR NCR NCR NCR







Outcomes:



        Youth on warrant status pursued Services available Graduated sanctions identified Positive reinforcements identified







Objective 4: Stakeholder Involvement



By October 2005, increase involvement with courts and stakeholders to educate and improve collaboration. A3 O4 A3 O4 A3 O4 Completed Activity 1: By July 2005, develop videoconferencing to enhance community, provider, and family contact with youth in secure care. Activity 2: By August 2005, develop listing of available employment opportunities for youth, and make available to the agency . Activity 3: By October 2005, provide judges with Ongoing 20 NCR NCR NCR







ADJC orientation and training. A3 O4 Activity 4: By October 2005, increase the number of providers who meet youth behind the fence for both outof-home placements and out-patient services. NCR







Outcomes:



    Providers begin involvement with youth behind the fence Judges trained







Objective 5: Restorative Justice



By October 2005, continue restorative justice from Secure Care into the community. A3 O5 A3 O5 A3 O5 Activity 1: By June 2005, provide methods/programs for youth to pay restitution. Activity 2: By July 2005, create a Wild Land Fire Crew Program. Activity 3: By October 2005, educate ADJC staff, youth and community in the goal and purpose of Restorative Justice. Restitution paid Completed Completed NCR NCR NCR







Outcomes:



 







A.4. Safe and Therapeutic Environment: Through clear expectations, expert behavior management, safe practices, and an appropriate physical plant, provide a safe and therapeutic environment for youth and staff. Jim Hillyard



Objective 1: Youth Expectations



By January 2005, establish, implement and manage clear youth norms and expectations. A4 O1 Activity 1: By August 2004, establish clear behavioral expectations for youth in all settings including classrooms. Activity 2: By April 2005, create a quality control system to measure youth compliance with behavioral expectations. Activity 3: Design systems for youth to support peer 21 Completed 4.2 esp. 4.2.6 4.2 4.4 esp. 4.4.4.1.5 NCR







A4 O1







Completed







A4 O1







compliance with behavioral expectations:   Group Behavior Management Techniques, by September 2005   Level System, by August 2005 A4 O1 Activity 4: By October 2005, Implement systems for youth to support peer compliance with behavioral expectations.







Completed NCR







Outcomes:



    78% of youth feel safe within ADJC's facilities. 77% of staff feel safe within ADJC's facilities.







Objective 2: Youth Behavior



By April 2005, establish, implement and manage an integrated system for managing youth behavior through constructive confrontation, crisis de-escalation and rewards and consequences. A4 O2 Activity 1: Ensure ADJC's behavior management system provides effective techniques for: Completed   Individual behavior management by March 2005 Completed   Incentives through an integrated level system by April 2005   Group behavior management by June 2005 Activity 2: By July 2005, establish clear process Completed standards for all behavior management processes. Activity 3: By October 2005, train all youth contact staff on and implement the use of behavior management techniques. Activity 4: By November 2005, audit compliance with the behavior management system's process standards. Activity 5: By December 2005, establish corrective action plans based on audit findings. 4.2, esp. 4.2.6







A4 O2 A4 O2 A4 O2 A4 O2







4.2, esp. 4.2.6 4.2, esp. 4.2.6 4.2, esp. 4.2.6 4.4, esp. 4.4.4.1.5







Outcomes:



      Security calls per 100 youth-days Youth on Youth assaults per 100 youth-days Mutual fights per 100 youth-days







Objective 3: Safe, Therapeutic Environment



By March 2005, establish, implement and manage clear and consistent practices to create a clean, safe therapeutic and enriching environment for youth. A4 O3 Activity 1: Modify ADJC's incident reporting process to improve: 22 NCR but implied in







      A4 O3







Analysis & PbS compatibility by April 2005 Debriefing by July 2005 Incident Reporting by October 2005







Completed Completed







4.2.6 and 4.2.8







Activity 2: By June 2005, enhance communication with I&I regarding youth with pending charges. Activity 3: By July 2005, establish clear maintenance, sanitation, safety, and security standards for housing units, classrooms, and the health unit, including youth hygiene issues such as staff coverage for timely bathroom usage. Activity 4: By September 2005, Clarify the role of separation as a component of ADJC's behavior management system Activity 5: By September 2005, train staff on compliance with maintenance, sanitation, safety, suicide prevention, and security standards, including youth hygiene issues such as staff coverage for timely bathroom usage. Activity 6: By October 2005, compliance with maintenance, sanitation, suicide prevention, safety, and security standards, including youth hygiene issues such as staff coverage for timely bathroom usage.







Completed







NCR







A4 O3







Completed







Section 3 (all) esp. 3.1 3.2.3 3.3.1 4.3.2 4.5 (all)







A4 O3







A4 O3







Section 3 (all) esp. 3.1 3.2.3 3.3.1 4.3.2 Section 3 (all) esp. 3.1 3.2.3 3.3.1 4.3.2 4.4, esp. 4.4.4.1.5 4.5 (all)







A4 O3







A4 O3 A4 O3







Activity 7: By November 2005, establish corrective action plans based on review findings. Activity 8: By December 2005, review the role and use of separation Activity 9: Provide an environment and practices that reduce the risk of suicide by:   Modify occupied housing units to provide a suicide resistant environment by December 2005.   Screen and monitor all youth to identify youth at heightened risk for suicide by May 2005.   Establish and implement procedures to 23







A4 O3







Section 3 (all) Completed Completed







A4 O3







supervise youth at-risk for suicide by May 2005.   Train 90% of ADJC contact staff in the practices and techniques needed to respond to a suicide attempt by April 2005. Activity 10: By January 2006, establish a briefing system to effectively share daily information.







Completed Inherent in 3.2.9







Outcomes:



    Safety inspection compliance Sanitation inspection compliance







B. Organizational Culture Change



Transform the culture of ADJC to one in which all staff and all units of the organization work collaboratively to promote successful youth. Lou Goodman



B.1. Collaboration: Transform the culture of ADJC to work collaboratively to promote successful youth.



Objective 1: Improve Collaboration with Government Stakeholders. By October 2005, ADJC will implement plans to improve collaboration with government stakeholders. Objective 1 a: By March 2005, 25% of legislators will have attended an ADJC orientation or toured an ADJC facility.



B1 O1a B1 O1a B1 O1a B1 O1a B1 O1a Activity 1: By December 2004, invite all legislators to Orientation Session. Activity 2: By January, 2005, develop plan for Legislator Orientation. Activity 3: By January 2005, hold Legislator Orientation Session. Activity 4: By February 2005, tour invitations will be sent out to all legislators. Activity 5: By February 2005, tours will be scheduled 24 Completed NCR Completed NCR Completed NCR Completed NCR Completed NCR







for legislators. B1 O1a B1 O1a Activity 6: By February 2005, a plan will be developed for tours. Activity 7: By March 2005, the first tour will be held for legislators. Completed NCR Completed NCR







Outcomes:



    25% of Legislators will attend orientation session. 25% of legislators will have toured at least one of the ADJC facilities. By October 2005, 100% of our youth will have regular progress reports submitted to the courts. B1 O1b Activity 1: By April 2005, a report model will be developed using YouthNet. B1 O1b Activity 2: By May 2005, the report model will be piloted. B1 O1b Activity 3: By May 2005, all e-mail and physical addresses of the courts and any other recipients will be catalogued. B1 O1b Activity 4: By July 2005, the program will be implemented statewide. B1 O1b Activity 5: By August 2005, incorporate 90day case planning document into YouthNet. B1 O1b Activity 6: By August 2005, implement plan for periodic training of court personnel on YouthNet. Completed Completed Completed NCR NCR NCR







Objective 1b: Court Relations







Completed







NCR NCR NCR







Outcomes:



  100% of youth with monthly progress reports to Courts







OBJECTIVE 2: External and Internal Communication Plans



By April of 2006, develop external and internal communication plans.







B.2. Model Juvenile Justice Organization: Transform the culture of ADJC to become a model juvenile justice organization.







25







Objective 1: Multiple Training Tracks



By December 2006, design, develop and implement multiple training tracks. B2 O1 Activity 1: By September 2005, revive and implement agency-wide training curriculum committee. NCR but implied throughout the Agreement NCR but implied throughout the Agreement NCR







B2 O1







Activity 2: By January 2006, outline training program.







B2 O1







Activity 3: By June 2006, develop a plan to re-tool training delivery to include progressive individualized tracks for all staff and provide for continuing education and licensure requirements for professional staff. Activity 4: By June 2006, develop an on-line education program.







B2 O1







NCR







Outcomes:



  Number of training tracks developed







Objective 2: Meet All Adopted Standards



By December 2006, meet all adopted standards (e.g. CRIPA, PbS, NCCHC, NCA, ACA) B2 O2 B2 O2 B2 O2 Activity 1: By June 2005, compile baseline data and reporting mechanism for standards. Activity 2: By October 2005, identify standards to be used by each area of Agency. Activity 3: By November 2005, review policy/procedure to incorporate adopted standards. Ongoing Completed NCR NCR NCR







Outcomes:



  Meet all adopted upon standards







Objective 3: Quality Assurance Program



By December 2005, establish and implement agency-wide Quality Assurance Program. Activity 1: By May 2005, clarify relationship between 26 Completed 4.4 (All)







Quality Assurance, I&I, and CRIPA. Activity 2: By May 2005, identify and train auditors and inspectors. Activity 3: By May 2005, define role of cross-facility QA teams. Completed Completed







esp. 4.4.2 4.4.3.1 Inherent in 4.4 NCR but would be Best Practice throughout 4.4 Inherent in 4.4 Inherent in 4.4, esp. 4.4.3 and 4.4.4 4.4.4.1 4.4.4 Ongoing Inherent in 4.4, esp. 4.4.4.6 NCR







Activity 4: By May 2005, Players identify needed information and get with teams. Activity 5: By May 2005, design Quality Assurance process. Activity 7: By July 2005 develop master schedule of audits and inspections. Activity 6: By October 2005, develop internal quality assurance plans for each area. Activity 8: By December 2005, develop procedures to make timely management decisions based on data. Develop procedures, including correction action plan formats. Activity 9: By December 2005, build in a technology component that will ensure managers respond with accountability to the data.







Completed Completed







Completed







Outcomes:



  Substantial compliance with CRIPA







B.3. Clear Expectations: Establish clear expectations for staff.



Objective 1: Clear Expectations for Staff



By October 2005, reinforce agency mission, vision and values for all staff. B3 O1 Activity 1: By June 2005, review mission, vision and values with administrators and staff. 27 Completed NCR but Implied in







B3 O1 B3 O1 B3 O1 B3 O1 B3 O1 B3 O1







Activity 2: By August 2005, complete any revisions to mission, vision and values. Activity 3: By August 2005, develop plan to publicize and discuss mission, vision and values with all staff. Activity 4: By September 2005, implement plan to publicize mission, vision and values. Activity 5: By January 2006, revise PDQs to reflect agency mission, vision and values. Activity 6: By January 2006, revise PASEs to reflect mission, vision and values. Activity 7: By January 2006, integrate mission, vision and values into pre-service training and training tracks.







4.2.8 NCR but Implied in 4.2.8 NCR but Implied in 4.2.8 NCR but Implied in 4.2.8 NCR but Implied in 4.2.8 NCR but Implied in 4.2.8 NCR but Implied in 4.2.8







Outcomes:



  Basic expectations for all employees will be posted throughout the agency in area readily accessible to staff and stakeholders







B.4. Positive Treatment-Oriented Culture: Develop and maintain a positive treatment-oriented culture among youth, their families and staff.



Objective 1: Employee Turnover



By July 2006, reduce ADJC employee turnover rate from 28% to 26%. B4 O1 B4 O1 B4 O1 Activity 1: By June 2005, review and revise exit interview process and the use of data obtained. Activity 2: By June 2005, conduct annual employee climate survey and evaluate data. Activity 3: By January 2006, create "a day in the life" video of new YCO Is, YCO IIs on the job 2 years, teachers, psych associates, and other identified entry positions and post on Internet. Activity 4: By January 2006, establish and implement employee incentive program. 28 Completed Completed 4.3 (All) 4.3.1 4.3.1







B4 O1







4.3.1







Outcomes:



  Reduction in employee turnover from 28% to 26%







Objective 2: Recruiting



By June 2005, identify five new recruiting sources. B4 O2 B4 O2 B4 O2 B4 O2 B4 O2 Activity 1: By June 2005, identify five new multicultural recruiting sources. Activity 2: By June 2005, plan recruiting efforts for each newly identified source. Activity 3: By June 2005, conduct recruiting with each newly identified source. Activity 4: By July 2005, obtain current HR recruitment plan. Activity 5: By July 2006, develop FY '06 recruitment plan. Completed 4.3.1 4.3.1 Completed Completed 4.3.1 4.3.1 4.3.1







Outcomes:



  Identify and utilize five new recruiting sources. Objective 3: Field Training Officers (FTOs) Mentoring Program By October 2005, develop and implement the FTO mentoring program. B4 O3 B4 O3 B4 O3 B4 O3 B4 O3 B4 O3 B4 O3 B4 O3 Activity 1: By May 2005, develop a curriculum for the YCO FTO program. Activity 2: By May 2005, identify YCO Field Training Officers (FTOs). Activity 3: By June 2005, train YCO FTOs. Activity 4: By June 2005, recognize YCO FTOs. Activity 5: By July 2005, implement FTO program. Activity 6: By January 2006, select 3 other classifications for FTO programs. Activity 7: By May 2006, develop curricula for additional FTO programs. Activity 8: By May 2006, identify FTOs for additional 29 Completed Completed Completed Completed Completed NCR NCR NCR NCR NCR NCR NCR NCR







programs. B4 O3 B4 O3 Activity 9: By June 2006, recognize FTOs in additional programs. Activity 10: By July 2006, implement additional FTO programs. NCR NCR







Outcomes:



    Number of mentors and mentees Successful feedback from all parties







Objective 4: Leadership Training Program By July 2006, revise, develop and implement a leadership training program.



B4 O4 Activity 1: By October 2005, develop an outline of leadership training curriculum. NCR, but management issues are addressed in 4.4.12 NCR, but management issues are addressed in 4.4.12 NCR, but management issues are addressed in 4.4.12 NCR, but management issues are addressed in 4.4.12







B4 O4







Activity 2: By December 2005, identify resources needed.







B4 O4







Activity 3: By March 2006, develop leadership training curriculum.







B4 O4







Activity 4: By July 2006, implement training.







Abbreviations: 30







Ed................... Education Esp.................Especially IAW...............In Accordance With MH................Mental Health NCR...............No CRIPA Requirement SP..................Suicide Prevention







31