State of Arizona
Office
of the
Auditor General
PERFORMANCE AUDIT
Report to the Arizona Legislature
By Debra K. Davenport
Acting Auditor General
July 1999
Report No. 99-11
DEPARTMENT
OF
ECONOMIC SECURITY
DIVISION
OF
CHILD SUPPORT
ENFORCEMENT
2910 NORTH 44th STREET • SUITE 410 • PHOENIX, ARIZONA 85018 • (602) 553-0333 • FAX (602) 553-0051
DOUGLAS R. NORTON, CPA
AUDITOR GENERAL
DEBRA K. DAVENPORT, CPA
DEPUTY AUDITOR GENERAL
STATE OF ARIZONA
OFFICE OF THE
AUDITOR GENERAL
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Need Improvement
(See pages 19 through 25)
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Additional Steps Would Help Solidify
the Division’s Progress in Recording
and Calculating Child Support Debts
(See pages 27 through 30)
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The Division Needs to Better
Monitor Its Appeals Process
(See pages 31 through 35)
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(See pages 37 through 41)
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Table of Contents
Page
Introduction and Background........................................................... 1
Finding I: Possible Revenue Shortfalls
Signal Need for Division to
Assess Funding Options .............................................................. 11
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Finding II: Customer Service Operations
in Maricopa County and the Pima
County Attorney’s Office
Need Improvement......................................................................... 19
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Finding III: Additional Steps Would Help
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Child Support Debts...................................................................... 27
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Finding IV: Division Needs to
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Figure 2
Arizona Department of Economic Security
Child Support Enforcement Program
County Operating Entity and Caseload 1
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10,734
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6,266
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4,360
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1,159 Maricopa
151,789
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13,155
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Yuma 2,902
8,870
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43,804 Cochise
5,889
Greenlee
443
Santa Cruz
1,676
Table 1
Arizona Department of Economic Security
Child Support Enforcement Program
Statement of Revenues and Expenditures
Years Ended June 30, 1997, 1998, and 1999
(Unaudited)
1997 1998 1999
(Actual) (Actual) (Estimated)
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Figure 3
Arizona Department of Economic Security
Child Support Enforcement Program
Source of Program Funding
Year Ended June 30, 19981
(in millions)
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Table 3
Arizona Department of Economic Security
Child Support Enforcement Program
Privatized Services and Estimated Total Contract Amounts 1
Year Ended June 30, 1999
(Unaudited)
Service
Estimated
Contract
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___________________________ARIZONA DEPARTMENT OF ECONOMIC SECURITY___________________________
1717 WEST JEFFERSON STREET/P.O. BOX 6123/PHOENIX, ARIZONA 85005
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