JANET NAPOLITANO
Governor
November 4, 2008
ARIZONA DEPARTMENT OF ADMINISTRATION
OFFICE OF THE DIRECTOR
100 North Fifteenth Avenue, Suite 401
Phoenix, Arizona 85007
( 602) 542- 1500
WILLIAM BELL
Director
The Honorable Robert L. Bums, Chairman
Joint Legislative Budget Committee
Arizona State Senate
1700 W. Washington Street
Phoenix, AZ 85007
Dear Senator Bums:
OFFICE OF THE PRESIDENT
As stipulated in the Laws of 1998, 4th Special Session, Chapter 6, Section 5 - Emergency
telecommunications fund: report of expenditure plans, the Department of Administration shall report its
expenqiture plans to the Joint Legislative Budget Committee for review. In fulfillment of this reqUirement, I
am enclosing:
• The Wireless Program Report for fiscal year 2008.
• The 9- 1- 1 financial forecast for fiscal years 2009 through 2013 incorporating the Fund Balance
transfers to the General Fund during FY2003, FY2004 and FY2009.
• The Status of Arizona 9- 1- 1 and the Estimated Costs and Deployment Schedule to Implement
Wireless Phase II.
• Arizona Deployment Map
• State Fee Comparison and Organization Structure.
• The 9- 1- 1 Phase II Wireless Implementation Plan.
• State of Arizona 9- 1- 1 GIS Standards.
Please note that the financial forecast shows a program deficit in fiscal year 2011. With additional
Wireless Phase II deployments and transitioning to an IP Enabled Network, costs will continue to increase.
This anticipated deficit will prevent the full implementation of the critical wireless program and may require
a revenue enhancement or increase.
Should you have any questions, please contact me at 602- 542- 1500 or Barbara Jaeger, the State 9- 1- 1
Administrator at 602- 542- 0911.
4£ Si~~~ reIY~'
/ I ~
. lam Be
irector
c~ e Honorable Timothy S. Bee, Senate President
The Honorable James P. Weiers, Speaker of the House of Representatives
Mr. Richard Stavneak, Staff Director, JLBC
Mr. James Apperson, Director, OSPB
Enclosures ( 4)
Arizona Department of Administration
State 9- 1- 1 Office
Wireless Program Report
2008
The State 9- 1- 1 program was established, through legislation in 1985, to provide
a funding mechanism for the deployment and on- going costs of providing 9- 1- 1
services in Arizona.
Under A. R. S. § Title 43, Article 6, Telecommunications Services Excise Tax, a tax
is tevieg for each activated wire line, including Voice Over Internet Protocol
( VoIP) access and wireless service account for the purpose of financing
emergency tefecommunications services. Current law reduced the tax from
thirty- seven cents per month to twenty- eight cents per month in July 1, 2006.
The tax was further reduced to twenty cents per month as of July 1,2007.
The funds collected are administered by the Arizona Department of
Administration under A. R. S. § 41- 704 and rules have been established that
govern the allowable expenditures and funding eligibility requirements by
communities and political SUb- divisions in the State.
Components eligible for funding include necessary and/ or appropriate network,
equipment and maintenance to handle the processing of 9- 1- 1 emergency calls.
Of the revenue generated, the program distributes 98% of the fund for 9- 1- 1 call
service delivery of wire line and wireless services. One percent of the revenue is
allocated for local network management of contracts through the 9- 1- 1 system
coordinators.
An amount not to exceed 2% of the annual revenue is used by the Arizona
Department of Administration for program oversight expenditures.
Accounting methodology is in place to track all expenditures by community
and/ or 9- 1- 1 system. In July 2007, the Department of Revenue transitioned to
collecting the tax as one entity and identifies this collection code as 9- 1- 1, no
longer breaking out the wire line and wireless revenue.
All Public Safety Answering Point ( PSAP) equipment used to answer and handle
9- 1- 1 calls are budgeted under wire line expenditures, although it should be
understood that the equipment is used to answer both wire line and wireless
9- 1- 1 calls. Mapping equipmentforWireless Phase II is broken out and
budgeted under Wireless Phase II equipment.
1
The Arizona 9- 1- 1 Wireless Phase II Implementation Plan has been updated to
expand the program moving specified sites toward deployment of Phase II
Wireless. Costs associated with legislative cost recovery and a copy of the plan
is enclosed. The Statewide System Project plan covering each 9- 1- 1 System for
FY08 has been updated and is also attached.
The wireless program criteria established for rollouts, stipulate that Enhanced
9- 1- 1 ( voice, telephone number and address) has been completed for either an
entire county or significant portions of a county. Each county or system must
complete a Wireless 9- 1- 1 Service Plan, utilizing the format specified in the State
guidelines and appoint a single point of contact for each county or area. The
Geographic Information System ( GIS) data must be completed and meet the
same 95% accuracy rate as established for Enhanced Wire Line 9- 1- 1.
Equipment mapping components will be installed prior to request for service
letters being sent to the wireless carriers for Wireless Phase II service.
Wireless Deployment
Significant progress continues to be made in the deployment of Wireless Phase
II. The two major regions in the state, Maricopa and Pima have completed their
Phase II deployments constituting approximately 80% of the state's population.
The Northern Yavapai County area, which encompasses the City of Cottonwood,
City of Sedona, Town of Camp Verde and surrounding Yavapai County has also
completed Phase II deployment.
During FY08, additional funds were expended from the $ 1 million dollar Public
Safety Answering Point ( PSAP) Readiness Fund grant to complete the
Geographic Information Systems ( GIS) work necessary for The City of Page and
Mohave, Pinal and southern Yavapai Counties. GIS work for Graham and Santa
Cruz Counties completed in the fall of 2006 and both Graham and Santa Cruz
Counties completed their Phase II deployment in spring 2007. GIS work for Pinal
County completed fourth quarter FY2007 and deployment for Pinal County and
the Gila River Indian Community completed in March 2008.
With the completion of these projects, Wireless Phase II service is available from
Nogales all the way to Phoenix. Pinal County is still considered one of the
fastest growing county's in the nation and with the implementation of Wireless
Phase II; the citizens will have an added level of public safety protection.
With the funds remaining in the grant, the PSAP Readiness Board authorized an
expansion to the original Scope of Work. GIS work is currently underway in
southern Yavapai County, Mohave County and Yuma County.
2
Cochise County's data has met the 9- 1- 1 GIS standard of 95% accuracy and
mapping equipment has been ordered for all eight Public Safety Answering
Points. Once the equipment is installed and operational, request for Wireless
Phase II service letters will be sent to the carriers. There have been some
delays in moving forward with Wireless Phase II in this county. One being a
proposed physical move by two of the PSAPs and the other is limited resources
available by the vendor for the sites. All equipment has now been ordered and
installation dates have been set.
Southern Yavapai County has also met the 9- 1- 1 GIS standard and equipment
for the Prescott Regional Center has been ordered and is scheduled for
installation second quarter FY09. Once installed, request for Wireless Phase II
service letters will be sent to the wireless carriers.
The GIS work in Mohave County and Yuma County will both be completed during
FY09.
Wireless Expenditures
During FY08, the majority of one time charges were expended for completed
Wireless Phase II projects in the Gila River Indian Community and Pinal County.
The FY08 expenditures for Wireless Phase I & II are outlined in the table below.
System FY08 Expenditures PIIPII
Colorado City $ 5 transition
Flagstaff $ 8,705 PH
Gila River Tribal $ 7,192 PH
Graham County $ 52,253 PH
Maricopa Reaion $ 2,538,037 PH
Mohave County $ 1,066 transition
Pima County $ 1,315,833 PH
Pinal County $ 545,614 PH
Santa Cruz County $ 66,831 PH
Yavapai County No. $ 187,325 PH
City of Page $ 178,717 PI/ PH
City of Winslow $ 25,173 PI
$ 4,858,594
It should be emphasized that the 9- 1- 1 answering equipment is fiscally allocated
to wire line equipment although this equipment handles calls for both wire line
and wireless 9- 1- 1 calls. The acquisition of separate mapping equipment has
been allocated to wireless Phase II expenditures.
3
The FY09 budget includes the following expenditures for systems currently
Wireless Phase I and/ or Phase II, those adding in new systems, and those that
are close to or have completed their GIS requirements.
Expenditures include network components, both wireless carrier costs and
selective router costs.
System x , FY09 Budaet PIIPII
Cochise County $ 369,405 to PH
Colorado City $ 45,064 to PH
Gila County $ 2 transition
Gila River Indian Communitv $ 10,980 PH
Graham Countv $ 54,180 PH
Maricopa Reaion $ 3,008,620 PH
Mohave Countv $ 789,978 to PH
Navaio Co/ Apache Co $ 1,800 transition
Pace $ 132,620 PI to PH
Pima County $ 1,447,920 PH
Pinal County $ 372,780 to PH
Santa Cruz Countv $ 75,660 PH
Winslow $ 27,900 PI
Yavapai No. $ 483,778 PH
Yavapai So. $ 329,085 to PH
Yuma County $ 175,304 to PH
$ 7,325,076
Additional expenditures budgeted for fiscal year 2009 includes the
implementation of a frame relay network for deployment of an Enterprise
Mapping System. With significant county boundary issues recognized, this
system allows GIS data to be distributed to the 9- 1- 1 centers within their county
or share the data with other counties. These costs are already being expended
in the Maricopa Region, Pima County and now Pinal County. When new map
data is available, that data can be distributed via the frame relay network and
updated information can be published more efficiently.
FY07 brought significant changes within the wireless industry and thus has
positively affected the future of the Arizona 9- 1- 1 program. Several mergers and
acquisitions reduced the number of wireless network providers and therefore
reduced the cost recovery charged by the carriers. This and with a change of
carrier philosophy some of the carriers have opted to not seek cost recovery from
the State 9- 1- 1 program. They have instead opted to seek self recovery from
their customers. This does not affect the costs associated with the selective
routers, but does affect the amount billed by the individual carriers.
4
With an emphasis toward Homeland Security, the 9- 1- 1 program continues to
fund the Telecommunications Service Priority ( TSP) provisioning which was
added in FY07. This federal program is designed to ensure elevated network
restoration to anyone who registers and pays for the service. In the event of a
national disaster and federal intervention is required for network continuity, the
service will ensure that Arizona's 9- 1- 1 systems will be restored in a timely
manner.
All network components including 9- 1- 1 circuits, Automatic Location Identification
circuits, emergency back circuits and circuits that run to all selective routers have
been included in the service package.
The State 9- 1- 1 Office strives to reduce costs for network and equipment
components. During FY07, negotiations with Qwest changed the billing structure
for the wireless selective router charges, which has proven to reduce costs for
call delivery.
Revenue - FY09 Projections
Over the past two years there has been almost a 40% reduction in revenue. This
can be attributed to the reduction in the tax from $. 37 in FY06, to $. 28 in FY07
and $. 20 in FY08. The revenue reduction realized from FY06 through FY08 was
more then $ 19,878,453. An additional $ 1,141,081 is projected from FY08
through FY09. The reduction for FY09 in projected revenues is based on an
overall 5% increase in carrier services and the current $. 20/ mo. 9- 1- 1 tax rate.
Additionally, with the Department of Revenue issued opinion in 2008, requiring
the Voice over Internet Protocol ( VoIP) carriers to remit the 911 tax, there has not
been a significant increase in revenue realized.
The annual projected revenue for FY09, is estimated at $ 17,332,355. The
interest income for the same time period is $ 1,435,204. The total estimated
income for the fiscal year beginning July 1, 2008 is $ 18,767,559. The budget for
FY09 has been established at $ 28,815,778. The difference between
expenditures and projected revenue will utilize funds from prior years. There will
be less interest income realized due to the State Legislature's fund transfer of
$ 25,091,600 from the 9- 1- 1 Program Fund to the State's general fund.
The 9- 1- 1 Excise Tax revenue for FY08 closed at $ 19,908,639, a 28% reduction
in revenue over FY07. Last year, the Department of Revenue announced they
would no longer break out the wireless revenue generated from the ExciseTax,
therefore, the total 9- 1- 1 revenue, will only have to be evaluated for future years.
5
In the FY07 report, the Department of Revenue still broke out the wire- line and
wireless revenue and not including the interest income brought in $ 23,074,168 in
revenue. This amounts to approximately 6.8 million customers. The fiscal end
report for FY08, indicated that that total amount of customers for both wire- line,
wireless and VolP brought in $ 17,332,349, not including interest income which
amounts to 7.2 million customers. Although this is a 5% increase in customer
base between FY07 and FY08, estimates for the income for FY09 shows no
increase.
FY07 Actual FY08 · Actu;: il % ofDifference
@$. 28 @$. 20 FY07- FY08
Excise Tax 23,074,168 17,332,349 - 33%
Interest 2,321,033 2,576,290 10%
25,395,201 19,908,639 - 28%
In preparing the 911 Project Plan through FY13, the tax decrease, customer
base and reduced fees has been taken into consideration indicating that the
program will reach a deficit in FY11.
One area where the reductions are immediately evident and is service affecting
is the 3% administrative fees. Of this three percent, 2% is used for ADOA
administrative services and 1% is distributed to the local level for network
contract services.
The State 9- 1- 1 Office has five full time staff members allocated to the program,
but currently only has sufficient funds to cover three and a % FTE's, There is
currently four staff members but the difference is being covered by the project
management funds out of the grant fund. These individuals not only have fiscal
oversight, but work closely with the communities to deploy and support 9- 1- 1.
With the 40% reduction in revenues over the two year time frame and the 2% cap
on administrative spending, staff has been reduced by one position during FY08
and additional staff reductions are forthcoming. This impact may delay the
deployment of Wireless PII.
6
The Future of 9- 1- 1
The 911 Project Plan addresses the need to transition to a more robust and
technology forward network in coming years. The IP enabled network or Next
Generation 9- 1- 1 designs are on the drawing board today. Industry standards
are in the development phase, therefore, costs cannot be determined. The move
toward a data network that provides ubiquitous service will ensure that calls can
be routed anywhere without current boundary restrictions. New networks will
provide the ability to utilize text messaging, as well as video streaming in future
years.
During FY08, a collaborative effort between the State, Qwest, Intrado and
Positron 911 systems was developed to design and implement a Next
Generation ( NG) trial in Arizona. It was determined that Gila County would be an
ideal test bed for this project. The northern portion of Gila County is served out a
separate selective router then the southern portion of Gila County as a result of a
LATA boundary division. The installation of this Next Generation network
including installation of soft switches, will allow for reliable and time sensitive
transfer of calls. The four PSAPs in Gila County will be changed out to Positron
Viper system designed specifically to transition to NG technology. During the
trial, testing will include digital network features for text messaging, video
streaming, IP ALI ( Automatic Location Information), interconnection with the
legacy networks, feature functionality, meshing and redundancy. This project is
scheduled to complete by the end of FY09 at a cost of $ 1.6 million and should be
noted that throughout this project all legacy network components will require
continued support. Once all components have been successfully tested and are
up and running, it is the intention to transition all sites to the new digital network
and then remove the existing technology in Gila County.
The 9- 1- 1 system was designed to ensure that in an emergency, citizens have
one reliable number to call for public safety assistance. The State 9- 1- 1 program
strives to ensure that this goal is met in the most efficient and cost effective
manner possible.
7
I 9- 1 · 1 PRQJECT PLAN ( wI $ 40,000,000+- Fund Transfers, $ 12iii FY03, $ 3- ni FY04, $ 25m In FY09)
L ~~~______ L Includes_<: lipltal Cost ~~ very~,,- WJ. rEll~ 1iS--" ha~ J_~~-" I'\ as! lJl ~_
Assumes No Change In Tax Rates
As of August 26, 2008
Includes WIreless &. Excise Taxes at a Flat Rate of $. 37 through FY 2006, a Flat Rate of $. 28 for FY 2007 and a Flat Rate of $. 20 for FY 2008- 2013
___ J
ANNUAL INCREASEASSUMPTIONS: 5% Operations CosI; Wireless Tax and Excise Tax
based on tax rate reduction
Actual Actual Actual Actual Budgeted Bud" eted Budgeted Budgeted Budgeted
FY05 FY06 FY07 FY06 FY09 FY10 FY11 FY12 FY13
Administration $ 469,822 $ 431,290 $ 426,366 $ 391,115 $ 375,351 $ 365,875 $ 397,057 $ 408,900 $ 421,408
PSAP Network Management $ 277,526 $ 339,232 $ 316,841 $ 83,211 $ 187,676 $ 192,936 $ 198,529 $ 204,450 $ 210,704
Sub- Total $ 747,348 $ 770,522 $ 743,227 $ 474,326 $ 563,027 $ 578,813 $ 595,586 $ 613,350 $ 632,112
WireUne - ( Existing Network Technology) $ 12,925,882 $ 10,162,986 $ 13,462,043 $ 11,888,999 $ 19,280,522 $ 20,244,548 $ 21,256,775 $ 17,536,602 $ 17,536,602
WlreUne - ( Proposed transllion to IP enabled network)"" $ - $ 1,514,568 $ 5,000,000 $ 5,000,000 $ 0 $ 0
Phase I Wireless - ( Includes Cost Recovery) $ 2,581,835 $ 1,392,829 $ 557,667 $ 294,236 $ 176,120 $ 184,926 $ 194,172 $ 203,881 $ 214,075
Phase II Wireless - ( Includes Cost Recovery) $ 4,341,115 $ 5,985,541 $ 4,736,719 $ 4832,836 $ 7,281,541 $ 7,645,618 $ 8,027,899 $ 8,429,294 $ 8,850,759
TOTAL PROGRAM COSTS $ 20,596,180 $ 18,311,858 $ 19,501,656 $ 17490,401 $ 28,815,778$ 33,653,905 $ 35,074,433 $ 26,783,127 $ 27,233,546
FUNDS FROM PRIOR $ 25,736,153 $ 33,122,221 $ 44,996,452 $ 50889,996 $ 55,886,505 $ 20,746,686 $ 6,366,549 $ - $ -
WIRELESS TAX $ 12,927,897 $ 14,620,376 $ 11,447,131 $ - $ - $ - $ - $ - $ -
EXCISE TAX $ 14,317,661 $ 14,116,318 $ 11,627,037 $ 17,332,349 $ 17,332,355 $ 17,973,380 $ 18,638,113 $ 19,327,430 $ 20,042,242
INTEREST INCOME $ 736,690 $ 1,449,395 $ 2,321,033 $ 2,576,290 $ 1,435,204 $ 1,320,388 $ 1,214,757 $ 1,117,576 $ 1,028,170
Total Collecttons $ 27,962,249 $ 30,186,088 $ 25,395,201 $ 19,908,639 $ 18,767,559 $ 19,283,768 $ 19,852,870 $ 20,445,007 $ 21,070,412
TOTAL FUNDS $ 53,718,402 $ 63,308,310 $ 70,391,652 $ 70798,635 $ 74,654; 064 $ 40,04D. 454 $ 26,239,418 $ 20,445,007 $ 21,070,412
PRIOR PERIOD ADJ OR PROJECT CARRY- FORWARD $ - $ - $ - $ 2,578,271 _$ -$ - $ - $ - $ -
TRANSFER TO GENERAL FUND $ - $ - $ - $ 25,091,600
EXPENDITURES $ 20,596,180 $ 18,311,858 $ 19,501,656 $ 17,490,401 $ 28,815,778 $ 33.653,905 $ 35,074,433 $ 26,783,127 $ 27,233,548
FUNDS FORWARD $ 33,122,221 $ 44,996,452 $ 50,889,996 $ 55,886,505 $ 20,746,686 $ 6,366,549 $ ( 8,835,015) $ ( 6,338,121) $ ( 6,163,136)
Wireless Tax Rate $ 0.37 $ 0.37 $
" Wirelesscomblned with Excise tax as one revenue category per Department of Revenue FY08 and forward.
Pg 4 Revised 9+ 1 Ending Balance Forecast 091008
0.28 $ 0.20 $ 0.20 $ 0.20 $ 0.20 $ 0.20 $
9/ 10/ 2008
0.20
Status of Arizona 9- 1- 1
9 · 1 · 1 System Basic ElANI E9 · 1 · 1 Phase I Phase II Program Plan FY09
iBensoh X Fv09 FY09 Mapping EquipmentlDeploy Wireless PH
CamoVerde X Proposed Enterprise Mapping Network
Clifton X FY11 FY11 Complete County Addressing
i Cochise County X FY09 FY09 Mapping EquipmentlDeploy Wireless PH
• Colorado City X FY09 FY09 Upgrade EquipmentlDeploy Wireless PH
Cottonwood X Proposed Enterprise Mapping Network
: Doualas X FY09 FY09 Mapping EquipmentlDeploy Wireless PH
IFlaastaff/ Coconino County X FY10 FY10 Continue County Addressing
iGiia. County North '. X FY10 FY10 Next Generation 911 Proof of Concept
Gila County South X I FY09 FY10 FY10 Complete Enhanced 9- 1- 1
Gila River Tribal Prooertv X
Graham County X
Grand Canvon X I FY10 FY10 FY10
Greenlee County X FY11 FY11 Complete County Addressing
HoOi Reservation Addressing Program/ Service Plan Development
: Huachcua City ... X FY09 FY09 Mapping EquipmentlDeploy Wireless PH
' LaPaz CountY i ' .. X I FY11 FY11
Maricopa County X Equipment Replacement
IMohaveCountv X FY09 FY09 Complete GISlDeploy Wireless PH
Navaio Reservation ..... I E911 Service Plan Development
! Nortl1eastern AnZ, USersAsso, CNavaio/ APacheCol X FY11 FY11
, Paae ... X' I FY09 Deploy Wireless PH
, Pavson .. '., X I FY10 FY10 Next Generation 911 Proof of Concept
PinalCountv X Equipment Upgrades
Ipres. c() tt . > '" . .. · . X FY09 FY09 Mapping EquipmentlDeploy Wireless PH
PimaCountv X' Equipment Upgrades
San Carlos Reservation Service Plan Development
SantaCruz Co X Equipment Upgrades
1","',", VI '''' X Proposed Enterprise Mapping Network
ISIAm:! VI~ T~' ;. .... » · · . · ; i. • · •. · . · . i' 1; "' Xi<] FY09 FY09 Mapping EquipmentlDeploy Wireless PH
Supai Reservation X I FY10 FY10 FY10
'.) i; " >' ... .... i ' X Fy09 FY09 Mapping EquipmentlDeploy Wireless PH
" ..... · .. i ,.'.'" ... X ! FY10 FY10
t; lt1;; 1;"/!". , i. ' P. i i • « . rlV1;••• y; c'.'. HcWGpc' · d' ...... X/ il FY11
~ O~ mvl'lorth '. ....., i · · · · · x Proposed Enterprise Mapping Network
1;!:: tllith ii/ X I FY09 FY09 Deployment Wireless PH
T na.\. untv · · · · · · i · · · · . .... i, , · ... X ... FY09 FY09 Comolete GISlDeolov Wireless PH
None
1--'-----"'"'. Basic
I--'- -,. E w/ ANI
I--'-~-- l E9- 1- 1
WPI
L.......'---'-"'"' WP((
9
The Estimated Costs and Deployment Schedule to
Implement Wireless Phase II
ADOA has worked in concert with the political subdivisions to ensure compliance
with the established requirements prior to deployment Wireless Phase I and
Phase II. PSAPs that have not completed Phase I are being encouraged to
move directly to Phase II. The 9- 1- 1 Program Office has established a 12 month
time standard for completion of a Phase I or Phase II project. Direct deployment
to Wireless Phase II has cut down on the time necessary and reduced some of
the costs.
The Wireless Phase II Systems Deployment Timeline and estimated
implementation costs are listed below in chart 1. Projections are based on
figures obtained from the Local Exchange Carrier ( LEC), equipment vendors and
the Wireless Carriers. The information in chart 2 outlines implementation and
going costs for Wireless Phase I and Phase II. Additionally, these figures were
obtained through the cooperative effort of the Local Exchange Carriers and the
Wireless Carriers. The State 9- 1- 1 Office continues to negotiate with vendors to
reduce the costs. .
The costs outlined below may not match those figures outlined in the 9- 1- 1
Project Plan and it is possible that projects will need to be delayed until sufficient
revenue is available.
It should be noted that three Tribal Nations have not been included in the
projections. Service Plans for 9- 1- 1 deployment have not yet been submitted for
funding consideration by the Navajo Nation, Hopi Tribe or San Carlos Tribe.
The Navajo Nation continues to work on completing their 9- 1- 1 Service Plan in
an effort to be eligible for funding. Over the past year, a significant amount of
work has been accomplished within the Navajo Nation governing authority to
obtain addressing concurrence with all chapters.
The ADOA 9- 1- 1 Office has an outreach program in place designed to work with
the other tribes to help them to address deployment issues.
10
Chart 1
Equipment & Misc.
LEC and Wireless Products and Totals ( Tax
9- 1- 1 System FY Carrier Costs Services Included)
Apache/ Navajo FY11 $ 411,800 $ 1,220,949 $ 1,632,749
Cochise FY09 $ 247,617 $ 589,491 $ 837,108
Coconino FY10 $ 848,758 $ 848,758 $ 1,697,516
Gila FY10 $ 190,000 $ 640,631 $ 830,631
Gila River
Indian
Community-
Implemented FY08
Graham -
Impletmented FY07
Greenlee FY11
La Paz FY11
Maricopa
Implemented FY06
Mohave FY09
Page FY09
Pima-
Implemented FY06
Pinal
Implemented FY08
Santa Cruz
impletmented FY07
Winslow FY11
Yavapai, No -
Implemented FY06
Yavapai, So FY09 $ 274,794 $ 190,240 $ 465,034
Yuma FY09 $ 730,905 $ 1,190,086 $ 1,920,991
Total $ 3,349,449 $ 5,696,249 $ 9,045,698
11
Chart 2 E9- 1- 1 Wireless Phase III
Actual and Projected Expenditures
FY08- FY2013
2008 Expended
f
II
Cochise $ 594 $ - $ 594
Colorado City $ 5 $ - $ 5
~ EI~~~~~ ff~ $ 1,538 $ 7,167 $ 8,705
Gila RiverTribal:$. ~'~~ 1~~ 3,1~?~~ 1~ i'~~ cC~', ,~ 4, Q~ Q~.~~ i~ ~~.", clJ~ fj
,~ t ~ Gr8ham~' ~~~~~~~~~;-~~$ 52,253 $ - $ 52,253
JMaricopa $ 2,527,251 $ - $ 2,527,251
~.' Mohave $ 1,066 $ 1,066
; Page $ 75,073 $ 103,644 $ 178,717
, Pima $ 1,315,833 $ - $ 1,~ 1~, 833
J~)!! t~ r.~~ ~~~~.~ ..~.....~~ ..•.•....•..~.~~~ ~~ l~;~~~ · ' E~]~.~~. 211! p~~ •.[~~. ~_....~~,~ I~.
~ Winslow $ 25,173 $ - $ 25,173
r< iYaVapaiNo. $ 187,325 $ 187,325
[ 20() 8Total~~~ ~~~_' llP'=_ --~*~" 0:" 1~~--:--~ 4,523,770 $ '-'~ r="' 32p; 957']<:::: 7:~=:~, 662; 40~
I
12010 Total
Gila
rGila' River Tribal
Graham
if Maricopa
'', If Mohave
:~ I Navajo/ Apache
: i! Page
iPima
:~ IPinal
: : Santa Cruz
;;. Winslow
'" Yavapai No.
Yavapai So.
Yuma
, ",,' r'
i!& § " i> C' · Y ";-~ is"'-_ h& oi,$;; j;,'_ · -' ii
10,000 $ 139,345
-:. " S48; 758'$"/'> 1] 481~~ a
2Q. OOO...:$;<. 170,000-
10,500 $ 45,500
17,716 $ 76,196
50,000 $ 3,086,818
10,000 $ 245,053
15,000 $ 25,000
10,000 $ 100,250
79,387 $ 1,379,387
31,561 $ 395,006
14,309 $ 95,669
10,000 $ 95,500
10,000 $ 180,632
20,000 $ 117,430
$ 20,000 $ 130,000
' i,= tJiZ1.2$ 1 · . · · · · · ~ 7=-: 77,830~
Chart 2
I l! 011 Total
E9- 1- 1 Wireless Phase III
Actual and Projected Expenditures
FY08- FY2013
September 2008
ICochise $ 165,000 $ 10,000 $ 175,000
+. 1 Gcololaconino $ 185,000 $ 10,000 $ 195,000
$ 60,000 $ 10,000 $ 70,000
IGila River Tribal $ 35,000 $ 10,000 $ 45,000
IGraham $ 57,400 $ 15,000 $ 72,400
Greenlee $ . 80, odo $ 20d, ddd $ 280,000
rh:~~ pa '..~..~ 3~' O~ g: ggg ~ 1,6~~:~~ ~ ' 4, d~~:~:
~ IMohave $ 200,000 $ 10,000 $ 210,000
. iNavajo/ Apache $ 26,800 $ 10,000 $ 36,800
jPage $ 90,250 $ 15,000 $ 105,250
iJ! Pima $ 1,500,000 $ 200,000 $ 1,700,000 I Pinal $ 350,000 $ 25,000 $ 375,000
'~ I Santa Cruz $ 79,200 $ 50,000 $ 129,200
IWins! ow $ 85,500 $ 15,000 $ 100,500
IYavapa~ No $ 200,000 $ 20,000 $ 220,000
i, Yavapal So $ 100,000 $ 20,000 $ 120,000 IYuma $ 121,137 $ 10,000 $ 131,137
.. ~~ · · · -_ · · _--__ . · · ~ 7~~"' · · _~'~''''~.-_.-'' ~ l. · ~•••• · . · ' · · " J~~ 4: t~~.~" t.:; Z2..- 1,8CI6,7i4: J7- .... " 8 1 222, OUJ
Cochise
Coconino
Gila
Gila River Tribal
Graham
Greenlee
LaPaz
Maricopa
Mohave
$ 300,000 $ 20,000 $ 320,000
$ 262,488 $ 10,000 $ 272,488
$ 100,000 $ 10,000 $ 110,000
$ 31,000 $ 8,310 $ 39,310
$ 67,111 $ 10,000 $ 77,111
$ 45,000 $ 10,000 $ 55,000
$ 67,270 $ 10,000 $ 77,270
$ 3,138,658 $ 225,000 $ 3,363,658
21
Chart 2 E9- 1- 1 Wireless Phase III
Actual and Projected Expenditures
FY08- FY2013
[ Cochise $ 400,000 $ 350,000 $ 750,000
II Coconino $ 268,800 $ 150,000 $ 418,800
Gila $ 28,240 $ 100,000 $ 128,240
iGiia River Tribal $ 32,550 $ 100,000 $ 132,550
~ iGraham $ 70,633 $ 100,000 $ 170,633
IGreenlee $ 26,080 $ 50,000 $ 76,080
ILa Paz $ 26,080 $ 100,000 $ 126,080 ' IMaricopa $ 3,348,090 $ 500,000 $ 3,848,090
Mohave $ 252,226 $ 75,000 $ 327,226
INavajo/ Apache $ 34,360 $ 100,000 $ 134,360
~ i Page $ 99,500 $ 50,000 $ 149,500
11 Pima $ 1,386,565 $ 175,000 $ 1,561,565
IPinal $ 394,744 $ 75,000 $ 469,744
ISanta Cruz $ 87,318 $ 40,000 $ 127,318
! Winslow $ 33,629 $ 30,000 $ 63,629
iYavapai No $ 262,256 $ 40,000 $ 302,256
' ijYaVapai So $ 5,211 $ 40,000 $ 45,211
~ Yuma $ 133,552 $ 100,000 $ 233,552 . ~-~ I!~!~~ :;~):." kf$~ Hj · ~. 6;~:; r~ I~ z,-' f75; OOo~$ · ~; · .;;; ..';'~• · 9j064,8341
Totals $ 37,465,361 $ 8,592,651 $ 45,870,687
.............................................---'-' 1 PII Implementation
Arizona 9- 1- 1 GIS Standards Compliant
By County
D
City of Page
Apache
Navajo
Coconino
Yavapai
Mohave
Graham
Gila
Pinal
Maricopa
La Paz
Pima
Status
D Standards Compliant
D Mid/ Late 2008
D End 2008/ Early 2009
D 2009 Project 4
Cochise
Santa Cruz
Map as of June 2008
Created by Adam Iten ( adam. iten@ azdoa. gov)
•
Arizona Wireless 9- 1- 1 Status
By County
Graham
Santa
Cruz
City of Winslow
Map as of May 2008
Created by Adam Iten ( adam. iten@ azdoa. gov)
Pinal
Apache
Navajo
~
City of Page
Pima
Coconino
Maricopa
La Paz
D Phase 0/. 5
D CPhoamspeleIItePdroPjehcatse I 4
D Completed Phase II
Wireless 9- 1- 1 Status
State Fees and Organizational Structure
STATE Wireline Fee Structure Wireless Fee Structure
Alabama 5% of basic tariff rate, not to exceed $ 2.00. Local $ 0.70 State fee/ Oversight& Local
Alaska $. 50 to $. 75 Local Up to $ 2.00 Local
Arizona WirelineNolP - $ 0.20 StateFee/ Oversight& Local $ 0.20 State Fee/ Overisght& Local
Arkansas 5% or 12% of tariff rate Local $ 0.40 State Fee/ Oversight& Local
California .5% of Intrastate toll StateFee/ Oversight& Local .5% of Intrastate toll State Fee/ Oversight& Local
Colorado Up to $. 70 Local Up to $. 70 Local
Connecticut WirelineNolP - $ 0.40 State Program $ 0.40 State Program
Delaware $ 0.60 StateFee/ Oversight& Local $ 0.60 State Fee/ Oversight& Local
District of Columbi $. 62 to $. 76 Local $. 62 to $. 76 Local
Florida WirelineNolP - Up to $ 0.50 Local $ 0.50 State Fee/ Oversight& Local
GeorQia WirelineNoip - Up to $ 1.50 Local Up to $ 1.50 Local
Hawaii $ 0.27 Local $ 0.66 State Fee/ Oversight& Local
Idaho Up to $ 1.00 Local Up to $ 1.00 Local
Illinois $. 30 up to $ 5.00 Local Up to $. 73 State Fee/ Oversight& Local
Indiana 3% to 10% of monthly access charge. Statute does Local/ County Level $ 0.50 to $ 1.00 State Fee/ Oversight
note define what makes up local telephone acces charge
Iowa WirelineNolP - Up to $ 1.00 plus another $ 1.00 for 24 months Local $ 0.65 State Fee/ Oversight& Local
Kansas Up to $. 75 Local $ 0.50 State Fee/ Oversight& Local
Kentucky Up to $ 4.50 Local $ 0.70 State Fee/ Oversight& Local
Louisiana WirelineNolP - 5% of tariff rates Local $ 0.85 Local
Maine WirelineNolP - $ 0.30 State Program $ 0.30 State Program
Marvland WirelineNolP -$ 1.00 State Fee/ Oversight& Local $ 1.00 State Fee/ Oversight& Local
Massachusetts $ 0.75 State Program $ 0.30 State Program
MichiQan $ 0 to $ 4.00 Local $ 0.29 State Fee/ Oversight& Local
Minnesota WirelineNolP · $ 0.65 State Fee/ Oversight& Local $ 0.65 State Fee/ Oversight& Local
Misissippi $ 0.85 - $ 2.05 Local $ 1.00 Local
Missouri 15% of tariff rate or $. 75 Local none NA
Montana WirelineNolP $ 1.00 State Fee/ Oversight& Local $ 1.00 State Fee/ Oversight& Local
Nebraska $ 0.50 or higher based on conditions Local $ 0.50 - $ 0.70 State Fee/ Oversight& Local
Nevada $. 25 or tax base Local $. 25 or tax base to $. 75 Local
New Hamoshire $ 0.25 State Program $ 0.25 State Program
New JerSey WirelineNolP - $ 0.90 State Program $ 0.90 State Program
New Mexico $ 0.51 State Program $ 0.51 State Program
New York $ 0.35 or $ 1.00 Local $ 0.35 and $ 1.25 State Fee/ Overisght& Local
North Carolina $ 0.70 State Oversight $ 0.70 State Fee/ Oversight& Local
North Dakota $ 1.00 Local $ 1.00 Local
Ohio Property tax and/ or fee up to $. 50 Local $ 0.32 Local
Oklahoma Wireline/ FolP - Varies up to 15% of tariff rates Local $ 1.50 Local
Oreaon WirelineNolP - $ 0.75 State Fee/ Oversight& Local $ 0.75 State Fee/ Oversight& Local
Pennsylvania $ 1.00 to $ 1.50 Local $ 1.00 State Fee/ Oversight& Local
Rhode Island WirelineNolP - $ 0.47 State Program $ 0.47 State Program
South Carolina $. 50 to $ 1.50 Local $ 0.58 State Fee/ Oversight& Local
South Dakota $ 0.75 Local $ 0.75 Local
Tennessee WirelineNolP - Up to $ 1.50 on resid. & Up to $ 3.00 for bus. State Fee/ Oversight& Local Up to $ 3.00 but set at $ 1.00 State Fee/ Oversight& Local
Texas WirelineNolP - $. 50 plus it varies by HRC & ECD Combination $ 0.50 Combination
Utah $. 65 local fee plus $. 13 state fee Local $. 65 local fee plus $. 13 state fee State Fee/ Oversight& Local
Vemnont Universal Service Fund ( USF) State Program none State Program
VirQinia WirelineNolP - $ 0.75 State Fee/ Local $ 0.75 State Fee/ Oversight& Local
Washinaton $. 20 & $. 50 State Fee/ Oversight& Local $. 20 & $. 50 State Fee/ Oversight& Local
West Virginia Varies Local $ 3.00 Local
Wisconsin Varies Local $ 0.43 State Fee/ Oversight& Local
Wyoming $ 0.75 Local $ 0.75 Local
Key to Classifications:
Local - This is a local program from fee imposition, collections, 911 service implementation, contracting, etc.
State ProQram - This is a state program from the fee imposition, collections, 911 service implementation, contracting, etc.
State Fee/ OversiQht& Local - This is a proQram where the state law authorizes the fees, and remittance is to the state who has oversiQht authority via
lolan aooroval, standard/ rule settina, and fund authorizations. Local aovemment are resonsible for the imolementation, contract, etc. In wireless, this means
there is a wireless board or the state aQency has fundinQ oversiQht.
Updated 9/ 29/ 2008
Updated 911108
Version 4
State of Arizona
9- 1- 1
Phase II Wireless
Implementation
Plan
STATE OF ARIZONA
DEPARTMENT OF ADMINISTRATION
STATE 9- 1- 1 OFFICE
Phase II Wireless
Implementation Plan
State of Arizona
Phase I & II Wireless
Implementation Plan
Table of Contents
A.
B.
C.
D.
E.
F.
G.
Authority
History of Wire Line & Wireless 9- 1- 1 in AZ
Considerations
Rules & PSAP/ County Requirements
Network Design
Deployment Schedule
Glossary
2
3
6
8
15
16
17
Attachment A - " Standard" Phase I Service Agreement
Senate Bill 800 & AZ Revised Statute 12- 713
Attachment B - Current Fiscal Year Wireless Budget
Attachment C - Deployment Schedule
Attachment D - Arizona GIS Standards
Updated 10/ 24/ 2008
Phase II Wireless
Implementation Plan
A. AUTHORITY
The Federal Communications Commission ( FCC) began to explore the
possibilities of extending Enhanced 9- 1- 1 ( E9- 1- 1) service to wireless
communications systems with FCC Docket No. 94- 102. In a Report and Order
issued on July 26, 1996 ( FCC 96- 264), the FCC ordered that the development and
implementation of E9- 1- 1 service for wireless communications systems be
accomplished in two phases.
Phase I of the requirement specifies that wireless E9- 1- 1 calls provide Automatic
Number Identification ( ANI) and the location of the base station or cell site
receiving the call. Phase II requires that covered carriers have the capability to
identify the latitude and longitude of a mobile unit making the 9- 1- 1 call, within a
radius of no more than 125 meters in 67 percent of all cases. Wireless carriers
were to be ready to deliver Phase II calls by October of2001. However, an
extension has been given to the carriers until December 2005. To date, there are
still a handful of rural carriers that have requested an extension to their original
Waivers.
The criteria for deployment of Phase II will be the readiness of the county, as well
as, the availability of 9- 1- 1 funds.
The covered carriers are to deliver enhanced wireless service within six months of
receipt of a " Request for Service" letter from the Public Safety community, or
their representative.
In response to the FCC Report and Order, in 2001 the State of Arizona passed
legislation ( House Bill 2625) to develop parity between the wire line and wireless
excise tax and set a rate of$. 37 per month per access/ service line, and to include
cost recovery for carrier services.
Effective July I, 2008, the tax was reduced a ain to $. 20.
Arizona's Administrative Code ( Section R2- 1- 409) defines what costs, subject to
available monies, shall be reimbursed.
Updated 10/ 24/ 2008 2
Phase II Wireless
Implementation Plan
B. HISTORY OF WIRE LINE & WIRELESS 9- 1- 1 IN ARIZONA
Wire Line E9- 1- 1
History
1975 - Arizona's first 9- 1- 1 system was installed in the City of Sierra
Vista. Safford and Sedona followed shortly thereafter.
January, 1985 - The City of Tucson was the first Arizona city to
implement Enhanced 9- 1- 1 service.
July 1985 - The Arizona State Legislature adopts the Emergency
Telecommunications Services Revolving Fund. The fund was established
for on- going implementation of emergency 9- 1- 1 systems throughout the
state.
Surcharge
2001 - House Bi1l2625 develops parity between wire line and wireless,
and the excise tax is increased to $. 37 per month.
Coverage
September 2003 - 100% of the state has 9- 1- 1 access, and 96% of
telephone service is served by Enhanced 9- 1- 1.
Wireless E9- 1- 1
History
July 1996 - In a Report and Order issued on July 26, 1996 ( FCC 96- 264),
the FCC ordered that the development and implementation of E9- 1- 1
service for wireless communications systems be accomplished in two
phases and carriers are entitled to full cost recovery for delivering the
E9- 1- 1 call. The covered carriers were to deliver Phase I calls within six
months of receipt of a " Request for Service" letter from the Public Safety
community, or their representative. Covered carriers were to be ready to
deliver Phase II calls by October of 2001.
1998 - Arizona's first Phase I Wireless project is kicked off in Pima
County.
1999 - Verizon Wireless is the first Phase I compliant wireless service
provider in Pima County.
Updated 10/ 24/ 2008 3
Phase II Wireless
Implementation Plan
2000 - As recommended by the FCC in their 1996 ruling, the State of
Arizona passed legislation allowing the wireless carriers full cost
recovery. Within a week of that legislation being placed into law, the
FCC reversed their cost recovery decision. They wrote, " disputes about
the meaning of the cost recovery mechanism have become a significant
impediment to implementation of Phase I". The agency therefore
determined to " delete from the E911 rules the condition that requires a
cost recovery mechanism for carriers to be in place before a wireless
carrier is obligated to implement E911".
2002 - Pima County's Phase I project is completed with 8 wireless carries
providing Phase I service.
August 2002 - The State's 9- 1- 1 Office begins a project to deploy Phase I
wireless statewide.
2003 - Pinal County completed implementation of Phase I service with 8
wireless service providers.
2003 - Graham County completed implementation of Phase I service with
2 wireless service providers.
2004 - Santa Cruz County completed implementation of Phase I service
with 7 wireless service providers.
2005 - The City of Page, E9- 1- 1 system and the City of Winslow, E9- 1- 1
system completed implementation of Phase I service.
February 2005 - Pima County completed implementation of Phase II with
the exception of Tier III provider, Comnet.
September 2005 - Maricopa completed implementation of Phase II with
exception of Tier III provider, Comnet.
October 2005 - GIS work underway for compliance in Graham, Pinal and
Santa Cruz counties for deployment of Phase II
April 2006 - Northern Yavapai County completed implementation of
Phase II. This area consists of the Sedona, Camp Verde and Cottonwood
and surrounding Yavapai County.
April 2007 - Santa Cruz County completed implementation of Phase II.
June 2007 - Graham County completed implementation of Phase II
Updated 10/ 24/ 2008 4
Phase II Wireless
Implementation Plan
October 2007 - Pinal County completed implementatiof Phase II
April 2008 - Gila River Indian Community completed implementation of
Phase II
Surcharge History
1997 - Senate Bill 1441 adds a $. 10 per month excise tax on wireless
servIce.
2001 - House Bill 2625 develops parity between wire line and wireless,
and the excise tax is increased to $. 37 per month.
2006 - Excise tax reduced to $. 28 per month beginning July 1, 2006.
2007 - Excise tax reduced to $. 20 per month beginning July 1, 2008. The
Department of Revenue converted the collection methodology to include
wire line, wireless and Voice over Internet Protocol ( VoIP) based on their
interpretation of existing statute.
Coverage
Approximately 85% of the population base is Phase II. During fiscal year
2009, The City of Page, Cochise and Southern Yavapai counties are
scheduled for implementation to Phase II.
Phase I -
City of Page
City of Winslow.
Phase II-Graham
County
Santa Cruz County
Maricopa Region includes Apache Junction
Pima County
Pinal County
Northern Yavapai County
Updated 10/ 24/ 2008 5
Phase II Wireless
Implementation Plan
C. CONSIDERAnONS
In order to deliver or Phase II Wireless service to Arizona's public safety
community there are a number of issues that need consideration.
Funding
First and foremost, funding must be available to cover the projected costs.
Fortunately, with the signing of House Bill 2625 ( May 2001),' Governor Hull
increased the wire line excise tax from 26 cents to 37 cents per access line. That
same legislation mandated that wireless service lines should be taxed at the same
rate. This increase made strides to ensure that the project would be sufficiently
funded.
Within the 2001 legislation, stipulations were also made to reduce the tax basing
the conclusion that system Phase II deployment would be completed by FY2008.
The current projections for total statewide deployment will extend the date to
FY2013 and implementation is subject to progress being made by local
jurisdictions.
Technology Platform
A second consideration is ensuring that, within budget parameters, the most
effective and efficient enhanced wireless system is deployed. A key issue is
ensuring that all wireless 9- 1- 1 calls, along with their associated data, can be
transferred without delay to other PSAPs in the state. Further, it is necessary that
the systems have the ability to transfer the wireless call to another PSAP's wire
line and/ or wireless 9- 1- 1 network.
Based on expertise level and customer preference, all counties in the state ( with
the exception of Maricopa County) will utilize a network solution. That is, the
wireless platform will be built around a Local Exchange Carrier's ( LEC's)
enhanced wireless offering.
Maricopa Region decided to utilize a private switch solution which would better
serve their technical and financial needs.
Frontier Communications serves parts of Apache and Navajo County, and all of
Mohave County. In order to provide these entities with Phase II service, Frontier
is currently in the process of upgrading their platform around CML Selective
Routers.
Updated 10/ 24/ 2008 6
Phase II Wireless
Implementation Plan
Phase I versus Phase II
If a county is ready to receive Phase II service - i. e., they have developed an
MSAG ( Master Street Address Guide) valid GIS ( Geographic Information
System) file and there are processes in place to keep it current - then Phase II will
be deployed if requested by the county ( funds permitting). If the county has not
completed that task, Phase I will be deployed.
Updated 10/ 24/ 2008 7
Phase II Wireless
Implementation Plan
FCC Mandated Prerequisites
The FCC ( Federal Communications Commission) has ruled that a PSAP shall
document their ability to receive and utilize the E9- 1- 1 data being requested.
Therefore, the PSAP must meet, and in some cases exceed, the prerequisites set
forth.
Deployment Schedule
Deployment can only be achieved through a phased approach. Therefore, the
sequence of deployment is also a consideration. The State's 9- 1- 1 Office has
developed a schedule ( Section I) which uses greatest need and regional
efficiencies as the criteria for deployment. In addition, the agreement, readiness,
and cooperation of the individual PSAPs also came into play.
Project Management
The State of Arizona's 9- 1- 1 Office has resources available to provide project
management for Phase I and Phase II projects. Those resources will be made
available as defined in the deployment schedule ( Section I).
Should a County/ 9- 1- 1 jurisdiction choose to manage the project themselves, that
is acceptable. The rules and requirements stated in this document still apply.
Should a County/ 9- 1- 1 jurisdiction reject the rules and/ or requirements stated in
this document, the State of Arizona's 9- 1- 1 Office will not provide project
management support. Penalties defined or not defined, fiscal and otherwise, will
be borne by the County/ 9- 1- 1 jurisdiction.
Updated 10/ 24/ 2008 8
' ..._ A- --- -.
Phase II Wireless
Implementation Plan
D. RULES & PSAP/ COUNTY REQUIREMENTS
Although the State's 9- 1- 1 Office will manage the Phase I and II projects, the
public safety community has a role and responsibilities as well. Following are the
PSAP/ county requirements that will be used to administer the project.
Qualified Applicants
Since Phase I and II technologies require an ALI display, deployment will be
offered only to those PSAPs that are fully Enhanced ( receiving both ANI and
ALI). PSAPs that have Basic or Enhanced with ANI Only service will not qualify
for enhanced wireless until they are upgraded to fully Enhanced service with their
wire line service.
9- 1- 1 Wireless Administrator
Each county/ wireless 9- 1- 1 system will identify a person that will serve as their
single point of contact. This person will be known as the " 9- 1- 1 Wireless
Administrator" and will be responsible to:
• Work with PSAPs within their wireless system, and as necessary with 9- 11
Wireless Administrators from adjoining counties, to ensure that the
wireless needs of all PSAPs are being met.
• Organize and attend related project meetings.
• Drive/ make the decisions relevant to the project, including routing and
network design.
• Serve as the " single point of contact" to the State's 9- 1- 1 Office, wireless
service providers ( WSPs), and other individuals/ organizations involved in
delivery of Enhanced Wireless service.
• Determine whether service agreements are appropriate; and if so, negotiate
contacts.
• Ensure that PSAP personnel are provided the information necessary to
handle Phase 1 and/ or Phase II calls.
• Complete a Wireless 9- 1- 1 Service.
• Continue to manage, on a going forward basis, the relationship with the
wireless service providers.
Note: Some of the aforementioned tasks will need input from the respective
PSAPs in the county. It will be the 9- 1- 1 Wireless Administrator's responsibility
to work with the PSAPs to ensure decisions are made, and tasks are performed.
Updated 10/ 24/ 2008 9
Phase II Wireless
Implementation Plan
Note: If the 9- 1- 1 system will not name a 9- 1- 1 Wireless Administrator, the
State's 9- 1- 1 Office will not provide project management support. If the
9- 1- 1 system does fill that position, but the person fails to perform the
assigned tasks, the 9- 1- 1 Office will stop project management of that system's
enhanced wireless deployment until another person is named and gets
engaged in his/ her assigned responsibilities. In the event that the 9- 1- 1 Office
does not provide project management support, all responsibilities will fall to
the PSAP( s)/ 9- 1- 1 system. Additionally, any costs incurred because of nonperformance
or unreasonably slow performance by the 9- 1- 1 Wireless
Administrator, and/ or his representatives, will be the responsibility of the
county ( versus Arizona's 9- 1- 1 Fund).
Countywide Deployment
All applicable PSAPs ( those that will receive Phase I or Phase II wireless calls)
within a given county will work together so that:
• Decisions regarding routing are agreed to by all involved, and
• Implementation of enhanced wireless service can be accomplished at the
same time, countywide
To facilitate this, it may be appropriate that the 9- 1- 1 Wireless Administrator
heads a working group represented by all applicable PSAPs.
Network Design Decisions
The 9- 1- 1 Wireless Administrator will facilitate decisions concerning network
design. Each PSAP has options concerning how they want to receive wireless
9- 1- 1 calls. The option is are:
• Receive wireless calls over the existing wire line EM trunks ( selective
router to PSAP) or
• Receive wireless calls over a new set ofEM trunks ( selective router to
PSAP) dedicated to wireless.
Additionally, depending on the 9- 1- 1 platform being utilized, there may be the
necessity to design ALI circuits and/ or interoffice circuits.
Routing
The 9- 1- 1 Wireless Administrator will facilitate decisions concerning routing.
There should be collective agreement between all PSAPs in the county regarding:
• Which PSAPs will be a " primary" wireless PSAP, and which will serve as
" secondary" wireless PSAP. The choice of primary or secondary does not
need to follow suit with the choices made in the wire line environment.
• Which PSAP will receive the call for each cell site and/ or each cell face.
Updated 10/ 24/ 2008 10
Phase II Wireless
Implementation Plan
Phase 1111 Service Agreements
Each 9- 1- 1 Wireless Administrator will be responsible to work with the
appropriate people within their county to determine whether they wish to pursue
service agreements with the WSPs. If they do, the responsibility of presenting,
negotiating, and finalizing those agreements are the total responsibility of the
9- 1- 1 Wireless Administrator. The 9- 1- 1 Office will serve as a resource;
however, will not manage nor negotiate the contracts.
The 9- 1- 1 Office has worked with Pinal County's legal division to develop a
" standard" Phase I agreement ( Attachement A). If desired, this agreement can be
used by the County to negotiate service.
Indemnity protection has been provided to the PSAPs under federal and state
legislation. Senate Bill 800 and Arizona Revised Statute 12- 713 is provided, in
part, in Attachment A.
Non- Disclosure Agreements ( NDA)
As with the service agreement, the 9- 1- 1 Office will not manage nor negotiate a
NDA on behalf of the county - that will be the responsibility of the 9- 1- 1
Wireless Administrator.
It should be noted that if the county decides to pursue a service agreement and
uses the " standard" agreement in Attachment A, there is non- disclosure language
included in that agreement.
Payment Responsibility
Each 9- 1- 1 system and/ or county will be responsible to receive and process bills
with the State of Arizona's 9- 1- 1 Office in the same manner as they manage their
wire line 9- 1- 1 service.
Wireless Service Plan
Arizona's Administrative Code states that a service plan shall be submitted as part
of the County/ 9- 1- 1 jurisdiction application for funds. This process holds true for
both wire line and wireless funding. The wireless service plan should be started
prior to the Request for Service Letter being sent and shoUld continue to be
developed ( as information becomes available) throughout the project.
Completion of the plan should coincide with the completion of the project.
Updated 10/ 24/ 2008 11
Phase II Wireless
Implementation Plan
Equipment Requirements
In order for a PSAP to qualify for Phase I or Phase II service, that
communications center must ensure that:
• Their PSAP equipment is capable of receiving Phase I ALI fields. ( If on
the Qwest platform ALI formats - 30B, 30C, 30D and 30W meet the
requirements.)
• Their PSAP equipment is capable of receiving 10- digit ANI.
• Their PSAP equipment is equipped to receive new EM trunks, if new EM
trunks are requested.
• A GIS ( Graphic Information System) file and mapping equipment is in
place if requesting Phase II service.
Meeting FCC Mandated Prerequisites
The FCC has established rules that must be met and documented by the PSAP
prior to the agency requesting Phase I or Phase II service. Those three rules, and
Arizona's requirements relevant to those rules, follow:
Rule # 1 - Funding Mechanism
• FCC Rule:
A funding mechanism must exist for recovering the PSAP's cost for the
facilities and equipment that are necessary to receive and utilize the
E9- 1- 1 data elements being requested.
• PSAP's Responsibility Regarding Meeting Rule # 1
Phase I & II Wireless Implementations
A) This requirement is met for Phase I & II. The following Arizona
Revised Statues provides the funding mechanism required.
ARS § 41 Emergency Telecommunications Services; Administration;
Revolving Fund 41- 704, B.
Rule # 2 - Equipment Requirement
• FCC Rule:
The PSAP has ordered the equipment necessary to fulfill its obligations,
and that equipment is already installed or is scheduled to be installed and
operable by the end of the six- month period ( e. g., provide a list of
facilities and copies of relevant purchase orders, with purchase orders
demonstrating commitment to vendor performance within six month
period or other substantiation of vendor commitment to perform within six
month period).
Updated 10/ 24/ 2008 12
Phase II Wireless
Implementation Plan
• PSAP's Responsibility Regarding Meeting Rule # 2
Phase I & II Wireless Implementations
A) This implementation plan requires that a PSAP be fully Enhanced in
the wire line environment ( i. e., the PSAP receives both ANI and ALI)
before the State's 9- 1- 1 Fund will reimburse for Phase I or II costs.
Therefore, a fully Enhanced PSAP automatically meets this requirement
since the call center is already provisioned with the necessary equipment,
as well as, ALI circuits and data stream to receive Phase I features.
Phase II Wireless Implementations
A) In order to meet this requirement certain equipment and features
( which are not necessary for wire line E9- 1- 1 or Phase I Wireless) must be
provisioned. Specifically, a data stream that will allow the delivery of the
X and Y coordinates ( for PSAPs served by Qwest's 9- 1- 1 service, this is
the 30W ALI data stream). Plus, mapping equipment to capture and
pinpoint the x/ Y coordinates ( a. k. a. latitude and longitude).
B) There is a widely accepted interpretation regarding meeting this rule.
Some reason that the PSAP needs to be able to receive the X and Y
coordinates; but that the PSAP does not need electronic/ digital equipment
to receive and pinpoint the coordinates. It is argued that tools such as
paper maps or manually accessed web sites can serve as the equipment.
The State of Arizona's 9- 1- 1 Office, and this plan, does not totally accept
this interpretation. Rather, Arizona's criteria are as follows:
1) All call centers that serve as a Primary PSAP for wireless 9- 1- 1
calls, must have electronic/ digital equipment in place at the time
the " Request for Service" letter is sent to the WSP. This
equipment can be a component of the PSAP's 9- 1- 1 equipment, or
a component of the CAD ( Computer Aided Dispatch).
2) In addition, that Primary PSAP must also have the data stream that
receives the X and Y coordinates ( in Qwest's environment that's
30W) provisioned and working at the time the Request for Service
letter is sent.
3) Call centers that serve as a Secondary PSAP for wireless 9- 1- 1
calls, are not required to have equipment in place before the
request letter is sent. However, that PSAP must be in the
planning/ implementation stage of provisioning electronic/ digital
mapping equipment - with tum- up set two months prior to the end
of the WSP's 6- month window. ( In other words, the target date for
tum- up of this equipment should be no more than 4 months from
the date of the request letter.)
4) The same conditions that are outlined for mapping equipment in a
Secondary PSAP ( above in section 3) apply to the implementation
of the X and Y coordinates.
Updated 10/ 24/ 2008 13
Phase II Wireless
Implementation Plan
C) It is very important to note that if the Secondary PSAP( s) can
not receive the XIY coordinates or have their mapping equipment
completely installed and operational 6 months from the date of the
request letter, there will be financial penalties. From the date that
the 6 month installation period ends, until the date that all
Secondary PSAPs have fully met the equipment and data stream
requirements, the State's 9- 1- 1 Fund will not reimburse the Qwest
Communications' or Wireless Service Providers' monthly costs
associated with Phase II. These amounts are substantial and will
fall to the County/ 9- 1- 1 jurisdiction to pay. Additionally, should the
WSPs or FCC assign financial penalties because the 9- 1- 1 system is
not ready, these cost will also fall to the County/ 9- 1- 1 jurisdiction.
Phase II Wireless Implementations
A) Two necessary and critical equipment components of Phase I and
II service are the selective router and ALI database. When a PSAP
chooses to utilize an existing 9- 1- 1 platform, such as provided by Qwest
Communications, those components are in place and operational and
need no consideration. Should, however, a PSAP/ jurisdiction determine
that it is in their best interest to provision and/ or own their own 9- 1- 1
platform then these components must be considered. Specifically, the
selective router should be installed and accepted by the customer before
the Request for Service letter is sent, with the ALI database ready to
accept records at that time.
B) If the timeline defined above is not adhered to, and the
PSAP( s)/ jurisdiction are not ready to accept service when the
wireless service provider( s) are ready to deliver it, there will be
financial penalties. Specifically, from the date that the 6 month
installation period ends, until the date that the selective router is
fully operational ( including all associated network components) and
the ALI database is loaded and operational, the State's 9- 1- 1 Fund
will not reimburse the Qwest Communications', Wireless Service
Providers, or other related vendors the monthly costs associated
with the service. These amounts are substantial and will fall to the
County/ 9- 1- 1 jurisdiction to pay. Additionally, should the WSPs or
FCC assign financial penalties because the 9- 1- 1 system is not ready,
these cost will also fall to the County/ 9- 1- 1 jurisdiction.
Updated 10/ 24/ 2008 14
Phase II Wireless
Implementation Plan
Documentation of Meeting Equipment Requirements
A) Because the wireless service providers request documentation
relevant to the PSAP's status, the 9- 1- 1 Wireless Administrator must
compile information ( per PSAP) relevant to their mapping equipment,
ALI data stream, and ( where appropriate) selective router status. ( A
form will be provided by the State's 9- 1- 1 Office to meet this need.)
Rule # 3 - LEC Trunking
• FCC Rule:
The PSAP has made a timely request to the proper LEC for the facilities
and any facility related equipment necessary to receive and utilize Phase I
and II data elements ( e. g., letter of request and any pertinent
correspondence between the PSAP and the LEC).
• PSAP's Responsibility Regarding Meeting Rule # 3
Phase I & II Wireless Implementations
A) Relevant to the Qwest 9- 1- 1 platform, the only network facility
that might apply is the addition and/ or rearrangement ofEM trunks ( trunks
between the selective router and the PSAP). These trunks must be ordered
shortly before, or after, the Request for Service letter, with tum- up
targeted in the middle of the six- month implementation period. It may
also be necessary to order trunk interface cards if the PSAP is increasing
their total number of EM trunks.
B) Relevant to a 9- 1- 1 platform where the networking ( i. e., ALI
circuits and interoffice facilities) is not already in place, those facilities
must be ordered 30 days prior to the Request for Service Letter is sent
with an installation date set for 4 months prior to the six- month end date.
Addditonal State ofAZ Phase II Requirements
A) A GIS file that meets all requirements set forth in Arizona
Standards ( Attachment D)
B) A GIS file that is complete for all areas served by Phase II
C) A process in place to maintain and distribute updates to GIS
D) An approved Wireless 9- 1- 1 Service Plan
E) Sufficient funds in the State's 9- 1- 1 Fund to cover Phase II costs
To facilitate this, it may be appropriate that the 9- 1- 1 Wireless Administrator
heads a working group represented by all applicable PSAPs.
Updated 10/ 24/ 2008 15
Phase II Wireless
Implementation Plan
E. NETWORK DESIGN
Non- Call Path Associated Signaling
The network technology that will be utilized to deliver the Phase I wireless calls
in Arizona will be a form of the Non- CalI- Path Associated Signaling ( NCAS
solution ( the specific solution will be the call of the WSP). Arizona's PSAPs are
not provisioned to receive a CAS ( Call- Path Associated Signaling).
Wireless Service Providers Network
The wireless service providers will have the option of connecting to the selective
router with Signaling System Seven ( SS7) or with CAMA Enhanced MF trunks.
They will also be free to elect the Service Control Point ( SCP) vendor and
database vendor of their choice.
Routing
Routing for Phase I wireless calls will be determined by the location of the tower
receiving the E9- 1- 1 call. The call will be routed to a pre- determined PSAP based
on location of the tower within an E9- 1- 1 area. In cases where the tower is in
close proximity to two or more E9- 1- 1 service areas; and the tower has a
three- sector antenna; and if a majority of one of the sectors lies in a different
E9- 1- 1 service area, routing can be done based on tower sectors.
Routing Phase II will be determined by the location of the wireless caller. A
CRDB ( Co- ordinate Routing Database) is part of the Phase II network
configuration and will facilitate routing.
It will be responsibility of the public safety community to work with the carrier to
designate the appropriate routing and response boundaries.
EM Trunks ( a. k. a. 9- 1- 1 Trunks)
The trunks delivering calls from the selective router to the PSAP are known as
EM trunks. Each PSAP has a trunk group of two or more trunks for their wire
line E9- 1- 1 calls. Each PSAP that will receive Phase I or Phase II calls will be
given the option to utilize the existing EM trunk group for wireless calls ( in
addition to the existing wire line calls), or to install a new set ofEM trunks that
will be used only for wireless call delivery.
With the assistance of Qwest, the provider of those trunks, the PSAP will also
determine the appropriate size of those trunk groups.
Updated 10/ 24/ 2008 16
Phase II Wireless
Implementation Plan
F. DEPLOYMENT SCHEDULE
The deployment schedule, is updated annually using ( 1) greatest needs ( 2)
regional efficiencies and ( 3) PSAP agreement, readiness and cooperation as the
criteria. Available funding is also ensured.
The most recent schedule was included with the April 2007 report and has been
reviewed and included in this report.
Deployment is only scheduled for those areas currently, or soon to be, provisioned
with Enhanced 9- 1- 1 service. As other 9- 1- 1 systems become Enhanced, they
will be added to the schedule.
Updated 10/ 24/ 2008 17
Phase II Wireless
Implementation Plan
G. GLOSSARY
Following is a listing of relevant definitions and abbreviations that are contained
in this plan.
Access Line - means the telephone service line which connects a subscriber's
main telephone( s) or equivalent main telephone( s) to the telephone company's
switching office.
Automatic Location Identification ( ALI) - means a system capability that
enables an automatic display of information defining a geographical location of
the telephone used to place the 9- 1- 1 call.
Automatic Number Identification ( ANI) - means a capability that enables the
automatic display of the number of the telephone used to place the 9- 1- 1 call.
Call Attendant - means the person who initially answers a 9- 1- 1 call.
Call Transfer - means the call attendant determines the appropriate responding
agency and transfers the 9- 1- 1 caller to that agency.
Central Office ( CO) - means a telephone company facility that houses the
switching and trunking equipment serving telephones in a defined area.
Centralized Automated Message Accounting ( CAMA) - An MF signaling
protocol originally designed for billing purposes, capable of transmitting a single
telephone number.
Customer Premises Equipment ( CPE) - Terminal equipment at a PSAP.
Emergency Call - means a telephone request for service which requires
immediate action to prevent loss of life, reduce bodily injury, prevent or reduce
loss of property and respond to other emergency situations determined by local
policy.
Emergency Service Number ( ESN) - A three to five digit number representing a
unique combination of emergency service agencies designated to serve a specific
range of addresses within a particular geographical area. The ESN facilitates
selective routing and selective transfer, if required, to the appropriate PSAP and
the dispatching of the proper services.
Enhanced 9- 1- 1 ( E9- 1- 1) - means the general term referring to emergency
telephone systems with specific electronically controlled features, such as ALI,
ANI, and selective routing.
Updated 10/ 24/ 2008 18
Phase II Wireless
Implementation Plan
Exchange - means a defined geographic area served by one or more central
offices in which the telephone company furnishes services.
Feature Group D ( FGD) - An MF signaling protocol, originally developed to
support equal access to long distance services, capable of carrying one or two ten
digit telephone numbers.
Implementation - means the activity between the formal product/ delivery
agreement reached by the PSAPs and the carriers, and commencement of
operations.
Integrated Services Digital Network ( ISDN) - A digital interface providing
multiple channels for simultaneous functions between the network and CPE.
Mobile Directory Number ( MDN) - The callback number associated with a
wireless phone.
Mobile Switching Center ( MSC) - The wireless equivalent of a Central Office,
which provides switching functions from wireless calls.
Multi- Frequency ( MF) - A type of signaling used on analog interoffice and 9- 11
trunks.
Local Exchange Carrier ( LEC) - A telecommunications carrier under the
state/ local Public Utilities Act that provide local exchange telecommunications
servIces.
9- 1- 1 Call - means any telephone call that is made by dialing the digits 9- 1- 1.
9- 1- 1 System - means a telephone system that automatically connects a caller,
dialing the digits 9- 1- 1, to a PSAP.
Nonrecurring Costs - means one- time charges incurred by ajoint E9- 1- 1 service
board or operating authority including, but not limited to, expenditures for E9- 1- 1
service plan preparation, surcharge referendum, capital outlay, installation, and
initial license to use subscriber names, addresses and telephone information.
One- Button Transfer - means another term for a ( fixed) transfer which allows
the call attendant to transfer an incoming call by pressing a single button. For
example, one button would transfer voice and data to a fire agency, and another
button would be used for police, also known as " selective transfer."
Phase I, Wireless 9- 1- 1 Service - means an emergency wireless telephone system
with specific electronically controlled features such as ANI, specific indication of
wireless communications tower site location, selective routing by geographic
location of the tower site.
Updated 10/ 24/ 2008 19
Phase II Wireless
Implementation Plan
Phase II, Wireless 9- 1- 1 Service - means an emergency wireless telephone
system with specific electronically controlled features such as ANI and ALI and
selective routing by geographic location of the 9- 1- 1 caller.
Political Subdivision - means a geographic or territorial division of the state that
would have the following characteristics: defined geographic area, responsibilities
for certain functions of local government, public elections and public officers, and
taxing power. Excluded from this definition are departments and divisions of
state government and agencies of the federal government.
Provider - means a person, company or other business that provides, or offers to
provide, 9- 1- 1 equipment, installation, maintenance, or access services.
Pseudo Automatic Location Identification ( pALl) - An ALI record associated
with a pANI, configured to provide the location of the wireless cell of sector and
information about its coverage or serving area.
Pseudo Automatic Number Identification ( pANI) - A telephone number used
to support routing of wireless 9- 1- 1 calls. It may identify a wireless cell, cell
sector of PSAP to which the call should be routed.
Public or Private Safety Agency - means a unit of state or local government, a
special purpose district, or a private firm, which provides or has the authority to
provide fire fighting, police, ambulance, or emergency medical services.
Public Safety Answering Point ( PSAP) - means a 24- hour, state, local, or
contracted communications facility, which has been designated by the local
service board to receive 9- 1- 1 service calls and dispatch emergency response
services in accordance with the E9- 1- 1 service plan.
Public Switched Telephone Network - means a complex of diversified channels
and equipment that automatically routes communications between the calling
person and called person or data equipment.
Recurring Costs - means repetitive charges incurred by a joint E9- 1- 1 service
board or operating authority including, but not limited to, database management,
lease of access lines, lease of equipment, network access fees, and applicable
maintenance costs.
Selective Routing ( SR) - means an enhanced 9- 1- 1 system feature that enables all
9- 1- 1 calls originating from within a defined geographical region to be answered
at a pre- designated PSAP.
Updated 10/ 24/ 2008 20
Phase II Wireless
Implementation Plan
Service Control Point ( SCP) - means a centralized database system used for,
among other things, wireless E9- 1- 1 service applications. It specifies the routing
of 9- 1- 1 calls from the cell site to the PSAP and includes all relevant cell site
location information.
Signaling System 7 ( SS7) - An inter- office signaling network separate from the
voice path network, utilizing high- speed data transmission to accomplish call
processmg.
Subscriber - means any person, firm, association, corporation, agencies of
federal, state and local government, or other legal entity responsible by law for
payment for communication service from the telephone utility.
Tariff - means a document filed by a telephone company with the state telephone
utility regulatory commission that lists the communication services offered by the
company and gives a schedule for rates and charges.
Telecommunications Device for the Deaf ( TDD) - means any type of
instrument, such as a typewriter keyboard connected to the caller's telephone and
involving special equipment at the PSAP which allows an emergency call to be
made without speaking, also known as a TTY.
Trunk - means a circuit used for connecting a subscriber to the public switched
telephone network.
Wireless Communications Service - means cellular, broadband pes, and SMR
that provide real- time two- way interconnected voice service, the networks of
which utilize intelligent switching capability and offer seamless handoff to
customers. This definition includes facilities- based service providers and nonfacilities
based resellers. For purposes of wireless 9- 1- 1 surcharge, wireless
communications service does not include services whose customers do not have
access to 9- 1- 1, or a 9- 1- 1- like service, a communications channel utilized only
for data transmission, or a private telecommunications system.
Wireless Communications Surcharge - means a surcharge imposed on each
wireless communications service number provided in this state and collected as
part of a wireless communications service provider's monthly billing to a
subscriber.
Wireless Service Provider ( WSP) - a communications carrier who provides
wireless service.
Updated 10/ 24/ 2008 21
· ,
State of Arizona 9- 1- 1
GIS Standards
Updated 9- 15- 2()() 8
Arizona 9- 1... 1 GIS Standards
Document Description and Purpose 2
GIS Data Requirements 2
Required GIS Data Layers 3
Street Centerline 3
ESNIESZ Boundaries 3
Community Boundaries 3
Other Useful GIS Layers ( not required) 4
Metadata 4
Special Situations - Native American Communities 5
Spatial Accuracy Requirements 5
Data Collection 5
Map Projection 6
Attribute Accuracy Requirements 6
Street centerlines 6
ESN and Community boundaries 6
Testing Methods 7
Data Sharing 7
Ongoing GIS Maintenance 7
APPENDIX A 9
APPENDIX B 10
APPENDIX C 11
Prepared by: Adam Hen, AZ 911 Office
Updated: 10- 21- 2008
Arizona 9- 1- 1 GIS Standards
Document Description and Purpose
This document contains the State of Arizona's 9- 1- 1 Geographic Information System
( GIS) standards. These standards were developed for two reasons; 1) to ensure a high
level of accuracy for State funded mapped ALI systems and 2) to assist each 9- 1- 1
system with their GIS/ mapped ALI endeavors.
The State ofArizona Phase I & II Wireless Implementation Plan states:
Ifa county is ready to receive Phase II service - i. e., they have developed
an MSAG and valid GIS file and there are processes in place to keep it
current - then Phase II will be deployed if requested be the county ( funds
permitting).
The purpose of this document is to define a " valid GIS file". This document also
contains GIS requirements for 9- 1- 1 systems that plan to upgrade to mapped ALI ( i. e.,
mapping on wire line calls).
NOTE: 9- 1- 1 Systems that were installed prior to these standards being put in place must
still adhere to the GIS requirements listed below. Their GIS data will be evaluated and
deadlines will be set for making modifications.
These standards have been developed during a period when no national standards are in
place. Should national standards be developed and approved, Arizona's 9- 1- 1 Office will
evaluate those standards and make modifications to AZ's standards, as deemed
appropriate.
GIS Data Requirements
In order to have an effective, fully operational Mapped ALI/ Dispatch mapping software
program, three GIS data layers are required for use with the mapped ALI software.
These data layers include the street centerlines, Emergency Service Number
( ESN)/ Emergency Service Zone ( ESZ) boundaries, and community boundaries. There
are also certain data layer attributes that are required for these data layers to be effective.
The required data attributes for these GIS data layers are listed below. In addition, the
NENA GIS Data Model can be found in APPENDIX A. This model may be helpful to
agencies that are modifying or creating new GIS layers for use in 9- 1- 1 and/ or public
safety.
Prepared by: Adam Hen, AZ 911 Office 2
Updated: 10- 21- 2008
Arizona 9- 1- 1 GIS Standards
Required GIS Data Layers
Mapped ALI software requires three GIS data layers to function properly. The three
layers are street centerlines, ESN/ ESZ boundaries, and community boundaries. The
specific field requirements for these layers are outlined below.
Street Centerline
1. Must include the following fields ( see APPENDIX A for field names, types and
lengths required for data sharing):
a. Prefix Directional
b. Street Name
c. Street Type
d. Suffix Directional
e. Left From Address
f. Left To Address
g. Right From Address
h. Right To Address
1. Left MSAG Community
J. Right MSAG Community
k. One way
1. Alias Street Name
m. Source of Update
n. Date of Update
ESN/ ESZ Boundaries
1. Must include the following fields ( see APPENDIX B for field names, types, and
lengths):
a. ESN
b. PSAPName
c. Fire
d. Medical
e. Law
Community Boundaries
1. Must include the following fields ( see APPENDIX B for field names, types, and
lengths):
a. Community Name
Prepared by: Adam Hen, AZ 911 Office 3
Updated: 10- 21- 2008
Arizona 9- 1- 1 GIS Standards
Other Useful GIS Layers ( not required)
Address Points: point locations of all addressable sites/ structures
Parcel Boundaries: map layer of property parcel boundaries
Hydrology: lines and polygons depicting water ways
Railroads: lines depicting railroads
Fire Hydrants: point locations of fire hydrants
Mile Markers: point locations of mile markers
Township/ Range Boundaries: map layer of township and range boundaries
Emergency Buildings: point locations of emergency buildings
Cell Towers: point locations of cell towers
Cell Coverages: pie- shaped polygons depicting cell coverage areas
Common Places: point locations of well known structures and/ or areas
Parks/ Cemeteries: polygons representing park and cemetery locations
Metadata
Every 9- 1- 1 System will eventually exchange GIS data with surrounding 9- 1- 1 Systems.
For this reason, it is necessary for agencies to maintain metadata for each GIS data layer
used in the mapped ALI systems.
Metadata, as defined by ESRI:
Information about the content, quality, condition, and other
characteristics ofdata. Metadata for geographic data may document its
subject matter; how, when, where, and by whom the data was collected;
accuracy ofthe data; availability and distribution information; its
projection, scale, resolution, and accuracy; and its reliability with regard
to some standard.
A sample GIS metadata form can be found in APPENDIX C. The State of Arizona
requires that the following information be included in your GIS metadata:
Publication Data ( Author and Date): see metadata under Identification
Information
Map Projection: see metadata under Spatial Reference Information
Spatial Accuracy: see metadata under Data Quality Information
Contact Information: see metadata under Identification Information
*** Please contact the State's 9- 1- 1 GIS Coordinator with any metadata related questions.
Prepared by: Adam Hen, AZ 911 Office 4
Updated: 10- 21- 2008
Arizona 9- 1- 1 GIS Standards
Special Situations - Native American Communities
In order to preserve anonymity amongst its community members, Native American
communities may develop their own unique numbering system in place of a typical postal
addressing scheme. The details of their unique numbering system must be included in
their 9- 1- 1 Service Plan. The State 9- 1- 1 GIS Coordinator will review the 9- 1- 1 Service
Plans on a case- by- case basis in order to allocate the required map layers. In all cases,
the map layers must be capable of automatically locating at least 95% of 9- 1- 1 callers.
Spatial Accuracy Requirements
The advent of FCC Wireless Phase I and II wireless 9- 1- 1 has elevated the importance of
having spatially accurate GIS data. With the implementation of Phase II, the location of
the wireless caller is plotted on a digital map based on Latitude and Longitude ( XY)
coordinates provided to the PSAP via the Automatic Location Information ( ALI). These
XY coordinates will be determined by one of three technologies: 1) network- based
( location determining equipment on each wireless tower), 2) handset- based ( GPS receiver
on the caller's mobile phone), or 3) combination of the network and handset- based
solutions. The FCC has adopted accuracy requirements for the wireless caller's XY.
These requirements are listed below in an excerpt from FCC 01- 351, Fifth Report and
Order:
The FCC adopted accuracy and reliability requirements for ALI as part of
its rules for wireless carrier enhanced 911 ( E911) service in CC Docket
No. 94- 102, Revision ofthe Commission's Rules to Ensure Compatibility
with Enhanced 911 Emergency Calling Systems. Those rules were
adopted in 1996 and revised in the Third Report and Order in that docket
( released October 6, 1999). The revised rules set the following accuracy
and reliability requirements for E911 Phase 11 operations:
• For network- based solutions: 100 meters for 67 percent ofcalls, 300
meters for 95 percent ofcalls;
• For handset- based solutions: 50 metersfor 67 percent ofcalls, 150
meters for 95 percent ofcalls.
Data Collection
These Arizona GIS standards require that the GIS centerline file be collected at a
minimum of 7.6 meters 95% of the time. The scale of vector GIS data must be 1: 24,000
or better and the scale of raster GIS data ( digital orthoimagery, satellite imagery, etc)
must be 1: 2400 or better. It is recommended that updates to the centerline file be made
with the most spatially accurate data and/ or means available.
Prepared by: Adam Hen, AZ 911 Office 5
Updated: 10- 21- 2008
Arizona 9- 1- 1 GIS Standards
Map Projection
In a wireless Phase II environment, the wireless 9- 1- 1 caller's XY coordinates are
provided to the PSAP in a WGS 84 datum. Thus, all 9- 1- 1 GIS map data must utilize
projections that display coordinates in a WGS 84 datum.
Attribute Accuracy Requirements
The attribute information must be accurate in order for 9- 1- 1 calls to locate properly.
Below is a list of attribution accuracy requirements:
Street centerlines
,/ The ALI database must have at least a 95% match rate to the GIS centerline
layer
,/ Street name elements must be MSAG- valid
,/ All street segments must be broken and snapped at street intersections, ESN
boundaries, and community boundaries
,/ Direction of street segment must follow real- world ranges
,/ Ranges may not overlap
,/ " To" range must be greater than " From" range on each street segment
,/ Street segments must be free of parity errors ( i. e. - cannot have both even and odd
ranges on the same side of a segment)
,/ Left and right ESN information must match boundary files
,/ Divided highways, freeways, and streets ( divided by median) must be depicted as
two line segments
ESN and Community boundaries
,/ Must be free of sliver polygons ( i. e. - gaps or tiny unwanted polygons)
,/ Must be snapped to streetsegments
,/ ESN boundaries must cover the 9- 1- 1 system's entire response area
Prepared by: Adam Hen, AZ 911 Office 6
Updated: 10- 21- 2008
Arizona 9- 1- 1 GIS Standards
Testing Methods
The GIS tests and validations may be performed by the State's 9- 1- 1 GIS
Coordinator or the 9- 1- 1 System's GIS personnel. Before funding will be approved
from the State's 9- 1- 1 Fund, each 9- 1- 1 System ( city or county jurisdiction) will be
required to send complete copies of the following GIS layers to the State 9- 1- 1 GIS
Coordinator for validation. Tests will be run to ensure they meet Arizona's standards.
• Street centerlines
• ESN/ ESZ boundaries
• Community boundaries
Data Sharing
All shared 9- 1- 1 GIS data shall be standardized prior to distribution. Please refer to
the NENA GIS Data Model ( see APPENDIX A) for standard field names, types, and
lengths.
Ongoing GIS Maintenance
Maintaining accurate GIS data is as important as acquiring accurate GIS data.
Since up- to- date GIS data is required for 9- 1- 1 mapping, it is imperative that the data be
continually updated with new streets, sub- divisions, and annexations. Each 9- 1- 1 System
is responsible for maintaining their GIS data. Below are maintenance requirements that
must be met in order to receive State 9- 1- 1 funds to finance mapped ALI and wireless 91-
1.
• The 9- 1- 1 System must identify their GIS department or GIS data maintenance
source and MSAG Coordinator prior to installing a mapped ALI system. A GIS
maintenance procedure must be submitted to the State's 9- 1- 1 Administrator or
GIS Coordinator.
• Procedures for updating and correcting the GIS data must be developed prior to
installing a mapped ALI system. These procedures include:
o Methods for adding new streets and subdivisions
o Timeline for adding new street data/ annexations
o Methods for collecting GPS points ( if applicable)
o Methods for adjusting ESNICommunity boundaries
Prepared by: Adam Hen, AZ 911 Office 7
Updated: 10- 21- 2008
Arizona 9- 1- 1 GIS Standards
• The following people playa key role in maintaining the 9- 1- 1 GIS data:
o 9- 1- 1 dispatchers and call takers
o MSAG Coordinators
o GIS personnel
o Addressing assignment sources such as the Planning and/ or Assessors
Office
o Outside contracted data maintenance sources
• To ensure that GIS data is accurately maintained, each 9- 1- 1 System is required to
complete an annual ALI to GIS comparison. This comparison should be
performed by the 9- 1- 1 System's GIS personnel or the State's 9- 1- 1 GIS
Coordinator. Each county is entitled to one free ALI dump per year. 9- 1- 1
Systems may also perform a GIS to MSAG comparison to assess GIS accuracy.
• Please contact the State 9- 1- 1 GIS Coordinator ifyoll ever need GIS
assistance.
Prepared by: Adam Hen, AZ 911 Office 8
Updated: 10- 21- 2008
APPENDIX A
Arizona 9- 1- 1 GIS Standards
Street Centerline Field Structure ( required for data sharing)
NAME LABEL LENGTH TYPE* DATA DESCRIPTION
Left Address Low FROM ADD L 10 N Lowest address on left side of street in ascending order
Left Address High TO ADD L 10 N Highest address on left side of street in ascending order
Right Address Low FROM ADD R 10 N Lowest address on right side of street in ascending order
Right Address High TO- ADD- R 10 N Highest address on right side of street in ascending order
Prefix Directional PRE DIR 2 T Leading street direction prefix. Valid Entries: N SEW NE NW SE SW
Street Name STREET NAME 60 T Valid service address of the Calling Party Number
Street Suffix STREET_ TYPE 4 T Valid Street abbreviation, as defmed by the US Postal Service:
http:// www. usps. com/ ncsc/ lookups/ usps abbreviations. htrnl
Post Directional POST DIR 2 T Trailing street direction suffix. Valid Entries: N SEW NE NW SE SW
Alternate Street ALT_ NAME 70 T Alternate full street name
Name
1 T One way road classification.
One way ONEWAY Blank or N = No
Y= Oneway
MSAG Community MSAG_ COMM_ L 35 T Valid service community name as identified by the Master Street Address Guide on the
Name Left left side of the street
MSAG Community MSAG_ COMM_ R 35 T Valid service community name as identified by the Master Street Address Guide on the
Name Right right side of the street
Source of Data SOURCE 20 T Person or agency that last updated the record
Date Updated DLU 10 N Date of last update Format: CCYY- MM- DD
* N = Number T= Text
9
r-
L
APPENDIXB
From EXHIBIT 22
VERSION 1.0 GIS data model format
22.1 Preface
The Geographic Information System ( GIS) Data Model identifies a geospatial
data standard, but it outlines data layers for GIS data to be exchanged between
neighboring public safety agencies or jurisdictions. This standard is for spatial
datasets in a GIS environment. GIS utilizes linear style addressing technique for
purposes of geocoding. Should an organization use non- linear style addressing
such as an alphanumeric grid style system, this standard would not be effective.
The primary purpose of this standard is for organizations that utilize a Geographic
Information System.
This Standard will identify minimal attributes required in a spatial dataset, and define the
structure of said attributes. This standard will help facilitate the development of new map
products for use in Public Safety specifically as it pertains to implementing wireless
locational technologies.
22.5B. Emergency Servlce Zone Boundary Layer
NAME I LABEL MAX # TYPE DATA DESCRIPTION
BYTES
Community ID CID 10 N Unique Community ID Number Le. FIPS,
GEOCODES, etc.
County ID COl 5 AN County Identification code ( usually the FIPS code).
Note: County Identificationfield is used to identify
the county ofcall origination. The Committee
recommends use ofthe FIPS code assigned to each
county by the U. S. Census Bureau
PSAP ID PSI 4 AN Code identifying the PSAP associated with the
assigned ESN
Agency ID AID 9 N Emergency Service Agency ID
ESN ESN 5 N Emergency Service Number associated with this
House Number, Street Name and Community Name.
Note: The Service Provider, providing the £ 9- 1- 1
Selective Routinf!, will assif!, n £ SN's.
Source of Data SOD 5 A Agency that last updated the record
Date Updated DLU 10 N Date of last update Format: CCYY- MM- DD
22.5. CMumcipaIBoundary L aver
NAME LABEL MAX # TYPE DATA DESCRIPTION
BYTES
Community ID CID 10 N Unique Community ID Number Le. FIPS,
GEOCODES, etc.
MSAG MCN 35 A Valid service community name as identified by the
Community Name MSAG
Source of Data SOD 5 A Agency that last updated the record
Date Updated DLU 10 N Date of last update Format: CCYY- MM- DD
10
Arizona 9- 1- 1 GIS Standards
APPENDIXC
Sample Metadata Form
ESN Boundaries
Metadata:
• Identification Information
• Data Quality Information
• Spatial Data Organization Information
• Spatial Reference Information
• Entity and Attribute Information
• Distribution Information
• Metadata Reference Information
Identification_ Information:
Citation:
Citation_ Information:
Originator: REQUIRED: The name of an organization or individual that
developed the data set.
Publication_ Date: REQUIRED: The date when the data set is published or
otherwise made available for release.
Title:
ESN
Geospatial_ Data_ Presentation_ Form: vector digital data
Online_ Linkage: \\ WSITENA\ C$\ Adam\ GIS Data\ Arizona. mdb
Description:
Abstract:
ESN Boundaries
Purpose:
REQUIRED: A summary of the intentions with which the data set was developed.
Time_ Period_ of_ Content:
Time_ Period_ Information:
Single_ Date/ Time:
Calendar Date: 11/ 16/ 2004
Currentness_ Reference:
publication date
Status:
Progress: REQUIRED: The state of the data set.
Maintenance_ and_ Update_ Frequency: REQUIRED: The frequency with which
changes and additions are made to the data set after the initial data set is
completed.
Spatial_ Domain:
Bounding_ Coordinates:
West_ Bounding_ Coordinate: - 113.334221
Prepared by: Adam Hen, AZ 911 Office 11
Updated: 10- 21- 2008
· Arizona 9- 1- 1 GIS Standards
East_ Bounding_ Coordinate: - 110.450439
North_ Bounding_ Coordinate: 32.511578
South_ Bounding_ Coordinate: 31.507841
Keywords:
Theme:
Theme_ Keyword_ Thesaurus: REQUIRED: Reference to a formally registered
thesaurus or a similar authoritative source of theme keywords.
Theme_ Keyword: REQUIRED: Common- use word or phrase used to describe the
subject of the data set.
Access_ Constraints: REQUIRED: Restrictions and legal prerequisites for
accessing the data set.
Use Constraints:
REQUIRED: Restrictions and legal prerequisites for using the data set after
access is granted.
Point_ of_ Contact:
Contact_ Information:
Contact_ Person_ Primary:
Contact Person: Adam Hen
Contact_ Organization: State of Arizona/ 9- 1- 1 Office
Contact Position: 9- 1- 1 GIS Coordinator
Contact_ Electronic_ MaiCAddress: adam. iten@ ad. state. az. us
Native Data Set Environment: - --
Microsoft Windows XP Version 5.1 ( Build 2600) Service Pack 2; ESRI
ArcCatalog 9.0.0.535
Data_ Quality_ Information:
Positional_ Accuracy:
Horizontal_ Positional_ Accuracy:
Horizontal_ Positional_ Accuracy_ Report:
< 3 meters
Spatial_ Data_ OrganizationJnformation:
Direct_ Spatial_ Reference_ Method: Vector
Poin( and_ Vector_ ObjectJnformation:
SDTS_ Terms_ Description:
SDTS_ Point_ and_ Vector_ Object_ Type: G- polygon
Point_ and_ Vector~ Object_ Count: 850
Spatial_ ReferenceJnformation:
Horizontal_ Coordinate_ System_ Definition:
Geographic:
Latitude Resolution: 0.000000
Longitude_ Resolution: 0.000000
Geographic_ Coordinate_ Units: Decimal degrees
Prepared by: Adam Hen, AZ 911 Office 12
Updated: 10- 21- 2008
Arizona 9- 1- 1 GIS Standards
Geodetic Model:
Horizontal Datum Name: North American Datum of 1927 - -
Ellipsoid_ Name: Clarke 1866
Semi- major_ Axis: 6378206.400000
Denominator_ of_ Flattening_ Ratio: 294.978698
Vertical_ Coordinate_ System_ Definition:
Altitude_ System_ Definition:
Altitude Resolution: 0.000010
Altitude_ Encoding_ Method: Explicit elevation coordinate included with
horizontal coordinates
Entity_ and_ Attribute_ Information:
Detailed Description:
Entity_ Type:
Entity_ Type_ Label: ESN
Attribute:
Attribute Label: OBJECTID
Attribute Definition:
Internal feature number.
Attribute- Definition- Source:
ESRI
Attribute Domain Values: - -
Unrepresentable_ Domain:
Sequential unique whole numbers that are automatically generated.
Attribute:
Attribute_ Label: Shape
Attribute_ Definition:
Feature geometry.
Attribute_ Definition_ Source:
ESRI
Attribute- Domain- Values:
Unrepresentable_ Domain:
Coordinates defining the features.
Attribute:
Attribute Label: AREA
Attribute:
Attribute Label: PERIMETER
Attribute:
Attribute Label: NAME
Attribute:
Attribute Label: ESN
Attribute:
Attribute~ Label: Shape_ Length
Attribute_ Definition:
Length of feature in internal units.
Attribute_ Definition_ Source:
Prepared by: Adam Hen, AZ 911 Office 13
Updated: 10- 21- 2008
~ ..: 0' , ."
Arizona 9- 1- 1 GIS Standards
ESRI
Attribute Domain Values: - -
Unrepresentable_ Domain:
Positive real numbers that are automatically generated.
Attribute:
Attribute_ Label: Shape_ Area
Attribute_ Definition:
Area of feature in internal units squared.
Attribute_ Definition_ Source:
ESRI
Attribute Domain Values: - -
Unrepresentable_ Domain:
Positive real numbers that are automatically generated.
Distribution_ Information:
Resource_ Description: Downloadable Data
Metadata_ Reference_ Information:
Metadata Date: 20041117
Metadata Contact:
Contact_ Information:
ContacLOrganization_ Primary:
Contact_ Organization: REQUIRED: The organization responsible for the
metadata information.
Contact_ Person: REQUIRED: The person responsible for the metadata
information.
Contact Address:
Address_ Type: REQUIRED: The mailing and/ or physical address for the
organization or individual.
City: REQUIRED: The city of the address.
State_ or_ Province: REQUIRED: The state or province of the address.
Postal_ Code: REQUIRED: The ZIP or other postal code of the address.
Contact_ Voice_ Telephone: REQUIRED: The telephone number by which
individuals can speak to the organization or individual.
Metadata_ Standard_ Name: FGDC Content Standards for Digital Geospatial
Metadata
Metadata Standard Version: FGDC- STD- OO1- 1998 - -
Metadata- Time- Convention: local time
Metadata Extensions:
Online_ Linkage: http:// www. esri. comlmetadataiesriprofSO. html
Profile Name: ESRI Metadata Profile
Prepared by: Adam Iten, AZ 9 I I Office 14
Updated: 10- 21- 2008
Arizona State Government Publications
